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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Ordered at tonneau cover june 11. Sight said rapid ship. It is now july 16 and still not shipped. Why would you sell something you cant deliver? You got my money and i sit and wait. Learned my lesson with you. Never again!
Got exactly what I wanted. Installed everything today. Looks like a completely different truck. Extremely satisfied... Highly recommend A+
While on the site, a received a chat message from a gentleman to help me with the ordering process. He was able to get me a deal since I was ordering through him for "fitness" and stated the trailer could be returned and replaced for free if it didn't. Waiting for a response was kind of long, but the wait in the end was worth it. Now the waiting game for the trailer to get here!
I had a great experience. I had some questions so I called and the representative ordered the exhaust system for me over the phone. He was very knowledgeable, helpful, and courteous. Would definitely order from this company again!
I was waiting on a rhino roof rack over 2 months, I had to cancel it, because I was promised all the way till October
Lee was good to work with. I haven't received the part for my truck yet. When I get it and put it on I will be in a better place to say how my experience was.
I never have bought tires online before. Was a little reluctant to say the least. But I did my homework and checked all the reviews from other customers that have used the RealTruck website, and you can rest assure, these guys are top notch and legit. Great quaility products, super quick free shipping on a set of 4 tires, and lowest price I could find online. I decided to do my first order over the phone to make sure they were legit, but now I would feel totally comfortable doing my next order simply online, by myself.The salesman I put order in with over the phone, was knowledgeable, courteous, and very professional. I only hope that the Toyo Open Country AT3 tires I purchased are as good as my experience with ToughTruck Staff. From what I could find online for Toyo Open Country AT3 tires for my driving conditions in Western, NY... This tire seems perfect. I have only driven on dry roads and a little off-roading, since I bought them, and so far I love these tires. Nice and quiet on the road and super smooth ride, cant wait to try them in the snow in Western, NY. I will not hesitate to order from ToughTrucks again. Thanks ToughTruck!
The salesman, Chris, was very knowledgeable of the product and was a great help!
Ordered a Gator tonneau cover on June 8 and they took my payment. No indication prior to placing order that there would be any delay. Then they said it would ship June 28. That date came and went so I made several attempts to call but just placed on hold. Finally spoke to someone and she gave me a line of bull about how it was the vendor's fault (but she said they owned the vendor). No definite date for delivery except probably late July. No followup until I threatened negative reviews. Suddenly the cover was available and being shipped for arrival on July 10. It arrived July 11. I installed it (easy to do) but it doesn't lie flat on the sides where the support/fold rails are so it will leak and looks bad. I called and the lady was nice but said she had to create a ticket and they would get back to me. So here I sit. They have my money. I have a cover I can't use. And they are once again too busy to respond to me. Terrible terrible terrible customer service. I will never, ever, ever buy anything from RealTruck. NEVER.
I have never had someone go further to help me find a hard to find product. Tires are scarce and this Guy never gave up until he found me tires. This will be the only place I shop from now on.
The sale provider was very nice and respectful and helped me with everything i needed
Easy and great real people no problems will trained great to deal with fast service and. Shipped same day
I'm a bit old fashioned and prefer voice to voice interactions, especially when I want the right product. The rep (don't recall) his name was courteous, friendly & professional and even offered me a great deal$!
You have a retained customer!
John D Elliott
Great site, easy to get around an excellent variety of products, and their customer service was extremely knowledgeable and helpful
Great Customer Service in getting me my cover that i needed. I had a special request and they were able to handle my needs.
I first began chatting and due to the fact I needed to use three credit cards, the representative called me and completed my order. It was done quickly and I was pleasantly surprised and satisfied.
My first order was delayed but I was helped to cancel and order a product that would get here before my trip
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cavin, We are terribly sorry that we were not able to fulfill your needs.