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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Great on line help, Real Truck staff were knowledgeable for the adaptation of their products in regards to the compatibility to my truck
I chatted online with an agent who priced my cover. At checkout, the price increased due to "tax increase" which did not make sense. Waited 30 min while she worked with a supervisor and then processed the payment at the original price. Never received an email that the item shipped. Had to reach out again and found out the item did not complete processing as I was told and did not ship as was told. I had to complete the process again and requested that a supervisor contact me to discuss experience. That has not happened. Good covers, customer service can be improved.
Poor Customer Service and no flexibility to fix their mistake during purchase. No clear path to any assistance
Chatted with Morgan C. She was very knowledgeable and helpful. Probably would not have order that day if I had not met her.
I've ordered several items from RealTruck over the last few years and have always been satisfied with the experience. On the rare occasion that I've had to send something back there's never been an issue. This most recent purchase was no different. RealTruck seems to be a solid company with helpful staff and good products. Highly recommended
Customer service was great will buy agian. Prices are right and selection was top notch. Will te order in the future.
Excellent experience, Cover arrived within three days. Customer service was very easy to deal with, answered all my questions. Easy installation good bang for the buck. I would highly recommend. This was for my 2024 Ford F150 super crew cab.
I called and Terrin was great helping me with the bedcover and it was shipped out the next day. I definitely recommend buying from Real Truck
The salesperson was very helpful/ knowledgeable and even went so far as to call me to help me use a reward card for partial payment
I made a purchase yesterday at 4:53 for $184 and then one minute later RealTruck charged my account again for the same amount. I verified through my bank today that I was charged twice. This is unacceptable and this needs urgent attention to correct and credit my account.
My online chat with Julie was great. I was able to order my parts without any problems, and that happened because of her kindness and help.
I have had Husky mats before and I like them. My only complaint is that the salesman on the phone was a little short.
Sheddrick was very helpful, and a pleasure to speak with. Verified the fact that this cover will fit my 2025 GMC Sierra. Shared that delivery will be around 2.5 and 3 weeks. Great price. Repeat customer.
Called customer service to see if item was in stock. The gentleman was very helpful and even took my order, I'm very pleased
Very laid back and they do what they say they will do.
That is very rare in today's world. Don't know what else to say.
Very good company to do business with.
I got hold of Grant and he walked me thru one of the best experiences of dealing with any Merchant, as he explained everything to me and I got what I needed, thanks Grant and Real Truck...
Nick G in sales was very helpful, I called to ask a question and ended up calling him back 4 days later to put in my order! Everything went smooth.
Wanted to confirm the size bed cover I needed which Morgan did easily. Completed the order with him which went swiftly.
Only reason this was not a 5 star was issues with the chat. Seemed every time they did not want to adress the issue they just dropped the chat. First one had no idea what she was doing kept telling me they did not carry a specific item yet I provided a screen shot then they dropped. Another person came on and almost immediately dropped when I said I was looking for a price match on an item. Had to provide information 3 times but the last person to help me was a rock star and Realtruck matched the price I was asking about. Trust these folks and was glad I was able to get a great product at a great price. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members