• Realtor.com

Realtor.com

Overview

Realtor.com has a rating of 1.64 stars from 813 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Realtor.com most frequently mention customer service, credit card, and zip code problems. Realtor.com ranks 1089th among Real Estate Other sites.

  • Service
    111
  • Value
    104
  • Quality
    105

This company does not typically respond to reviews

Positive reviews (last 12 months): 12.5%
Positive
4
Neutral
0
Negative
28
42
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Yesterday I also had trouble getting off a lead zip code waiting list.
  • All together a piss poor company with the worst customer service!
How would you rate Realtor.com?
Top Positive Review

“Stephen Arters was a gem of an agent-do not hesitate to choose him.”

Barbara E.
7/22/23

Stephen is on time, reliable, & has great people skills. He appears calm but is quick to be of service. He sold my place & got me another so that I closed & sold on the same day. Not an easy feat but he accomplished it.

Top Critical Review

“Application Fee Frauds”

ZEKIYE A.
1/11/24

I was interested in an unit in Delray Beach and it was available on the realtor.com website. The website wanted me to pay an application fee of USD 52 and after the payment was made I received a SMS that the unit was unavailable. Is this a swindle, or not? If a unit is unavailable the website should not be asking for an application fee!

Reviews (813)

Rating

Timeframe

Other

Reviews that mention popular keywords

zip code (53) customer service (64) credit card (37) zip codes (53)
Thumbnail of user guillermoa54
1 review
0 helpful votes
August 24th, 2021

We bought our house through Realtor.com, I give all the credits to the agent Angeline Colon. She is the most sweet girl, since the beginning of our " adventure" trying to get a house. She provided us a Deluxe service! She did an spectacular job from the beginning and walked hand in hand with us until the end of the road. We couldn't have done it without her. Thank you so much Angie and Tom!

Thumbnail of user jasonl157
1 review
0 helpful votes
September 14th, 2017

Shawn Schwartz of Windermere Real Estate in Kennewick was really great. I was a first time home buyer and she was so helpful. She walked me through each step and explained everything. She always responded right away to all my calls and concerns.
She made home buying a good experience. I would recommend Shawn to anyone wanting to buy or sell a home.

Thumbnail of user jeanetteh13
2 reviews
0 helpful votes
March 11th, 2016

I found Realtor.com an easy site to use, save searches and homes of interest. In reality, this site found the home we bought as it was sent in an e-mail. We contacted our Realtor who met us at the home that evening. There were three bids submitted that night and we won the bid. This home is our perfect dream home. Without the e-mail from Realtor.com we would not have found this house quickly enough to bid on and purchase.

Thumbnail of user andrewh153
6 reviews
4 helpful votes
December 24th, 2016

Alissa Traughber
Venture Real Estate Group LLC
Bristol, WI.

She cares and helped me. She is a great person..

Thumbnail of user suec246
1 review
6 helpful votes
January 12th, 2019

Losing my Husband of 50 yrs, living in Buena Vista 45 yrs, dealing with personal loss, organizing liquidation, staging a 95 yr old house--KUDOs!
I'm in awe of your "personal" touch to my needs. I did not know what to expect.
You guided me step-by-step with your help and your team. Your personal touch of "making my home real estate ready for sale" helped so much dealing with my loss.
And it doesn't stop there. My home sold and you continue to follow up in my new residence.
You are setting a precedent as a realtor, particularly for the aging population.
Than You So Much to you, Beth Hall, and your Keller Williams Team.

Thumbnail of user mikeh214
2 reviews
1 helpful vote
March 24th, 2016

The new site design that was active last week sucked!
I'm updating my review from 1 to 4 stars because they restored the default navigation.
Stop making "improvements" to the site that actually make it more difficult to navigate.

Thumbnail of user krisd2
9 reviews
12 helpful votes
January 13th, 2012

Helpful, informative. Slow load, but everything else is ok. I do use it in conjunction w/a couple other sites for more complete info.

Thumbnail of user dehilam
3 reviews
15 helpful votes
May 28th, 2011

Realtor.com is a great site for anyone looking to purchase or rent a house anywhere in the U.S. The only reason I did not give 4 stars is because the pages are verrry sllooooow in loading. If they can fix the speed issue, it will be a homerun. You can enter a number of search parameters to personalize your search and see only exactly the type of home that you are interested in. You can save searches too. It is like having access to the MLS service without being a realtor. It is also a good way to check up on your realtor if you are working with one.

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Company Representative

Thumbnail of user suzanneh51
Suzanne H.
Director of Social Media Marketing
Typically does not respond to reviews

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