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Bought a mattress, which failed. I was then upsold on a new one because the old one no longer existed, which also failed. They now what to upsell another one because the old one no longer exists again. If i bought a car with an engine guarantee and it died within that guarantee, they would not replace it with an older one or upcharge me... they would replace for the guarantee... The will only issue a store credit, which is useless, as I will never step foot into another Raymour and Flanigan or upsell me on a new one. The only acceptable thing would be to replace the mattress for free or issue a full cash refund.
Bought a mattress, which failed. I was then upsold on a new one because the old one no longer existed, which also failed. They now what to upsell another one because the old one no longer exists again. If i bought a car with an engine guarantee and it died within that guarantee, they would not replace it with an older one or upcharge me... they would replace for the guarantee...
The will only issue a store credit, which is useless, as I will never step foot into another Raymour and Flanigan or upsell me on a new one.
The only acceptable thing would be to replace the mattress for free or issue a full cash refund.
I recently purchased a mattress from their Manhattan, New York store. Their refund/exchange policy was not explained to me as I was searching for a mattress. I learned of this when I saw the receipt which said, "no refunds or exchanges after delivery." Had I known this policy, I would have chosen another store. There are several department stores and mattress chain stores that have generous return policies.
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