It hasn't been super fast or easy, cause many of us did not understand SEO takes some time. BUT I've been doing it -following rCs tutorials- and now I see my organic results! I'm on the first page within the top 5.
None of the areas in their program suite lives up to what is claimed. It's non-stop wait and when you finally get a new page it's full of errors. WORST thing is they claim you signed up for 12 months when it's not the case. When you provide proof of site elements not working they only have excuses and when you want to cancel because they don't deliver what they charge for you find your self stuck with a vendor that would rather spend his time arguing with you and hold you in to long contracts instead of dealing with their non-working program. STAY AWAY - You are warned!
Dear Jack,
Thank you for taking the time to leave a review, we appreciate your comments and will use them to improve our tool. It is unfortunate that you have not had a positive experience with using our tool. We apologise if you did not have a pleasant experience in dealing with our support team initially but we would like the opportunity to resolve this situation. If possible, please send your login details to the following address support-en@rankingcoach.com and we will take a look at your account to see if there were any errors or issues which may have influenced your negative experience. If you have any further question, please do not hesitate to ask.
Your rankingCoach support team.
Absolutely awful customer support
Absolutely awful customer support. I have requested my account be cancelled because I have had 4 months worth of technical issues that have prevented me from fully using the service they advertised and they tell me they will get back to me in 2 days... I've been waiting over a month and they won't respond to my follow ups.
Every time I'm given an ETA on an issue I have to then chase it up multiple times and wait multiple weeks for a response, update or fix.
It has got to the point where I don't trust their service and they are not providing what they advertise and have just kept me waiting so they can continue billing me for a service that has not been working properly.
Absolute worst company to deal with. Do not use
Hey Ryan,
We are sorry to hear that you have not had a positive experience using our tool. We always aim to provide the best possible service to our customers.
Could you please contact us at support@rankingcoach.com and we will be happy to resolve this issue for you.
We look forward to hearing from you! Have a nice day!
Your rankingCoach team.
Do not recommend to anyone! This company is after earning your money anyway.
I registered as a test and the day after I did login by facebook to test.
I had been charged automatically without my interest. But that wasn't the only problem, they charged me twice for having made two ways login (both with the same email).
Even aware that it was the same person, same email and same company, after I contact them asking about that they kept the value.
It's waste of money and completely useless
Dear Renata,
Thank you for taking the time to see a review, we always appreciate feedback on our tool. We are sorry to hear that you have not had a positive experience with using our tool. We would like the opportunity to look further into this matter and hopefully resolve any issues which may have caused this situation. Please write to us at support@rankingcoach.com and our team will work to put this right. We look forward to hearing from you!
Your rankingCoach support team.
I contacted the customer service and more. Sent in emails of proof my account was cancelled and they not only attempted to charge me twice they finally got it to go through almost a week plus after I cancelled during my free trial. They are not user friendly to new businesses and they should not have charged me. When I reached out the first time the guys should not have stayed well I don't see the cancellation and I do see usage. Smh all lies show me the usage please cause we can pull my data used on my phone and all devices and it shows no usage cause I don't even know how to use the site. Ten thumbs down
Hey LaJoyce,
We are truly sorry to hear that you have not had a positive experience with our tool!
Customer satisfaction is of the utmost importance to us and we aim to resolve any problems that our customers may have encountered when using our tool.
We would really appreciate the opportunity to investigate this matter and see what has caused you to be charged twice. If you could send the email you used to sign up to our tool to support@rankingcoach.com, they will be able to resolve this issue for you.
Thank you and we look forward to hearing from you!
Your rankingCoach team.
I didn't have a clue what or how to do SEO, but the tool point me into the right direction. I know understand much better and can do it (off course not like a boss, but by my very own, whenever I want or can).
Hey Rosalie!
Thank you for taking the time to leave a review! Its great to hear that you have had a good experience with our product! If you have further questions, please ask at support@rankingcoach.com. Thank you!
Your rankingCoach team!
I think most people were not aware of their yearly contract when they sign up for the service. Do not use their service pass trail period because there is nothing more than a little very basic SEO stuff. I unfortunately not only went pass the trail but foolishly upgrade to their "360" tier "service" where basically sync your business information to other local directories(around 7,8 of them), and you have to go to each of those directories to register by hand. How ridiculous this is? Not only that, my "Tasks" just reset for no reason, for 3 times... and the sync button never worked.
DO NOT USE THIS SERVICE.
Dear Gang,
Firstly, thank you for taking the time to leave a review. We always appreciate any feedback as to how we can improve our services. We are saddened to hear that you didn't have a positive experience when using rankingCoach 360, we would really like the opportunity to discuss this further with you if possible so it would be great if you could get in contact with our support team via support-en@rankingcoach.com and we can look to see if we can fix the issues that you were having. As I previously mentioned, we appreciate any comments about our services, especially 360 and we would love to try and make this right. We look forward to hearing from you.
Your rankingCoach support team.
I am a user of many software tools and I can tell you this have been the worst. I often try 3 or 4 tools on the free trial and go for the best. In this case, I saw a payment being processed and immediately asked for a refund as I had no intention of continuing or using the software. I often do this and I think it's the measure of a company in how they deal with this. I literally replied to the billing email. They refused to reverse the charge, needless to say, I will not be using them. Needless to say they are not the best anyway, but it would have been nice to point out watch features were acceptable. I would avoid this company.
Dear Joanne,
Thank you for taking the time to leave a review of our tool. We are sorry to hear that you have had a negative experience using our product - please send your login details to support@rankingcoach.com and we will investigate your account to see if there were any issues which may have affected your experience of using our tool. Please contact us if you have any further questions.
Your rankingCoach support team.
In the beginning I was a bit overwhelmed. Totally new to me.
But once you spend more time, you realise it's not that complicated.
Besides that, really good customer care.
Of course, there are some things that I found hard to understand or small bugs here and there, but they got fixed quite fast. Not bad!
Dear Vlad,
Thanks for taking the time to leave a review, we always appreciate feedback on our services. We are glad to hear that you enjoy using our tool! We always strive to provide the very best for our customers and we are happy to hear that you are enjoying our tool! If you ever have any questions, please don't hesitate to ask us by emailing your inquiry to support@rankingcoach.com. Thank you and have a great day!
Your rankingCoach support team.
I'm not a very tech savvy guy but rankingcoach work for me and is pretty straightforward to use. My rankings are pretty good at the moment so I'm happy. I told my sister-in-law about it and now she uses it too.
Dear David,
Thanks for taking the time to leave a review, we always appreciate feedback on our services. It’s great to hear that you are enjoying our tool! We always strive to provide the very best for our customers and we are happy to hear that you are enjoying our tool! If you ever have any questions, please don't hesitate to ask us by emailing your inquiry to support@rankingcoach.com. Thank you and have a great day!
Your rankingCoach support team.
I'm new to the whole idea of online marketing so I was a little overwhelmed at first, tried one or two other tools but I had no idea what to do. I came across ranking coach on twitter and decided to try it. So far so good, I feel like I understand a lot more now.
Dear Samantha,
Thank you for taking the time to leave a review. It's great to hear that you enjoy using rankingCoach. Thank you and have a nice day.
Your rankingCoach team.
For me as a small business owner this was my guiding light. It helped me understand the complexities of the online world and guided me step by step through the process of optimising my website. The support is also very friendly and helpful whenever you have issues.
The money-to-service-Ratio is excellent! I cant complain and dont really understand all the bad reviews going around.
Dear James,
Thank you for taking the time to leave a review, we really appreciate it. Our support team are always working hard to provide the very best for our customers! If you have any further questions, please don't hesitate to ask at support@rankingcoach.com. Thank you!
Your rankingCoach support team.
I decide to start managing my own rankings for my website, and didn´t knew where to begin. This tool show you what you need to improve with simple tasks and videos with instructions. Right now im pretty happy with it, lets see in the future.
Dear Manuel,
Thank you for taking the time to leave a review, we always strive to provide the best for our customers! Thank you for your kind words and if you have any further questions, please don't hesitate to ask at support@rankingcoach.com. Thank you!
Your rankingCoach support team!
Rankingcoach has helped my pub gain a presence online, I use other tools alongside rankingcoach to ensure that my website is as optimised as possible. If you haven't a clue about SEO or any of that stuff, this is for you. Keep it up lads.
The 360 upgrade has really helped me in saving money but also time. I don't need several platforms to do my online marketing, I can do it all from there. It can be a little pricey but sometimes you gotta spend money to make some.
Hey Javier,
Thank you for leaving a review, it means alot. If you have any further questions, please ask at support@rankingcoach.com. Thank you.
Kind regards,
Your rankingCoach team.
I came across this tool a while back and I really impressed with it. Its pretty straight forward so you don't have to spend much time training your staff on how to use it - the reporting feature is great too, you can choose what to include, depending on your clients needs. I still use some other tools for more advanced clients but RC has allowed me to cater for beginners as well where before I couldn't really offer them much.
Dear Melissa,
Thank you for taking the time to leave a review. It's great to hear that you are enjoying rankingCoach and that it has helped your business. If you have any further questions, please do not hesitate to ask at support@rankingcoach.com. Thank you and have a great day!
Your rankingCoach team.
This has really helped my taxi services become more visible online, my son mentioned ranking coach so I decided to give it a good. It took a fair while before I saw changes but thats understandable, I'm doing alot better now.
I use multiple tools to help my clients, most of them have a decent understanding of SEO so I use more advanced tools with them. However, since finding RC, now I can offer services to those who are only beginning their optimisation process. This has helped me increase my customer base.
I used to pay an agency a lot of money each month to do my SEO for me but things just weren't working out. I came across this and I haven't looked back. I feel more in control, as I'm the one who actually doing the work and I know what's being done.
Dear Grant,
Thank you for taking the time to leave a review, it's always great to get feedback. Thank you for your kind comment, if you ever need anything or have any questions, please write to support@rankingcoach.com. Thank you!
Your rankingCoach support team.
I tried one time Google Adwords and it was really difficult to understand. I was looking for an other option and found this tool. I decided to give a shot. I am not disappointed, it's easy to do an ad campaign, they even do the ads for you! + you can work your SEO in same time. I recommend.
Overview
RankingCoach has a rating of 2.5 stars from 169 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RankingCoach most frequently mention free trial, credit card and customer service. RankingCoach ranks 307th among SEO sites.
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Hey AKA,
It's great to hear that you have no regrets about using our tool and that you have had an improvement in your organic results!
If you have any further questions, please ask at support@rankingcoach.com. Thank you!
Your rankingCoach support team!