The company enjoys a generally positive reputation, with customers frequently praising the quality of products, quick shipping, and an easy-to-navigate website. Many express satisfaction with their purchases and highlight the reliability of the service when items are in stock. However, concerns have been raised regarding customer service responsiveness, particularly in cases of incorrect orders or delays in delivery. Some customers reported frustrations with the resolution process and issues related to product fitment. Overall, while product quality and shipping efficiency are strong points, enhancing customer support could further improve the overall experience.
This summary is generated by AI, based on text from customer reviews
Good so far
Your site was very easy and checkout was simple. Just hope I get this withing the shipping times outlined - in time for Christmas. If so I'll certainly be back! UPDATE - got it in time for Christmas! Thanks!
Real easy
Top Notch
Havnt used the heater yet so I don't really know to give it a proper rating.
Easy to use, but couldn't figure out if I had rewards to use or not.
Very easy to find parts on your site! A pleasure to shop and prices are very reasonable!
Had most everything I was looking for.
Favorite place to shop online!
If the product is as good as you say I am pleased
Very easy to find items I need
You have the product i really needed to help me get through the winter. Thank-you!
Thank you so easy
Answer: I had absolutely no problems getting through to Raney's customer service! First couple of rings they answered and were very knowledgeable! Make sure you call them during business hours and make sure you no what time zone there in! Every business gets busy from time to time so you might have to wait your turn in line! But for me I never had to wait!