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Rakuten

How would you rate Rakuten?
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Texas
1 review
0 helpful votes
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Rarely receive a check
July 31, 2019

Very long delay from using the service until the check is received, and wonder if many are never received.

Date of experience: July 31, 2019
California
1 review
0 helpful votes
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Great Shopping Experience
April 24, 2019

I enjoy going shopping my favorite stores and getting cash back for doing so! Who doesn't Love Cash Back!

Date of experience: April 24, 2019
Arizona
1 review
0 helpful votes
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Fast response!
April 18, 2015

Had questions regarding tell a friend and got a response right away and was explained how it works :)

Date of experience: April 18, 2015
Virginia
1 review
0 helpful votes
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Credits to Rakuten
August 4, 2019

When I order from various sites, my cash back is always registered in my account in a timely manner.

Date of experience: August 4, 2019
Georgia
1 review
1 helpful vote
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Great Customer Service indeed!
July 17, 2015

Danielle was very helpful and understood the issue. She analyzed and took action quickly with the best possible details and response provided. Kudos!

Date of experience: July 17, 2015
Indiana
1 review
0 helpful votes
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Very prompt answers
July 26, 2015

Had an issue verifying whether I would get an Ebates rebate on a recent purchase. I received an immediate response with helpful advice.

Date of experience: July 26, 2015
Massachusetts
2 reviews
1 helpful vote
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EBates is easy to use, has incredible customer service and partners with a variety of fantastic companies to offer incredible deals and promotions!

Date of experience: April 23, 2017
Virginia
1 review
0 helpful votes
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Thanks
June 10, 2019

Always good to save money! Saving money with app is so easy! Thanks for the money! Also do not like the name change.

Date of experience: June 9, 2019
India
1 review
0 helpful votes
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Rakuten is Awesome
June 8, 2019

I Love Rakuten.! Rakuten can be better at crediting our accounts after purchases. I can get my rebate by check. I'm very Happy.

Date of experience: June 7, 2019
Arizona
1 review
0 helpful votes
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FTD FLOWERS
June 6, 2019

Ordered flowers for my good friend's birthday. They were delivered on time and very fresh. She was so happy and so was I.

Date of experience: June 5, 2019
Arizona
1 review
0 helpful votes
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Easy
August 4, 2019

So easy to claim a refund all you do is click on banner and it is in cart. Will use again and again.

Date of experience: August 4, 2019
GB
4 reviews
0 helpful votes
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It's awesome to shop on Rakuten. The only issue is, majority of the time it's slow and keeps freezing, hopefully that's only temporary...

Date of experience: November 13, 2020
South Carolina
1 review
0 helpful votes
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You guys are wonderful, how you took care of an error I had made.
I really appreciate your service and your team were so helpful and kind.
Thank You!

Date of experience: December 20, 2014
Arizona
3 reviews
1 helpful vote
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So smart and easy!
February 18, 2019

Don't shop online without going through Ebates. It brings you right to the websites you want to shop and you get a check every three months!

Date of experience: February 18, 2019
Missouri
1 review
1 helpful vote
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I asked a question and it was answered in just hours. In a very pleasant and courteous manner I might add. Man they were ON it!

Thank you

Janice

Date of experience: January 19, 2015
Vermont
1 review
0 helpful votes
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I like Rakuten just as much as I like EBates
August 10, 2019

I prefer to use Rakuten over most other cash back apps because I know how well is works and it is quick at adding cash back to my account.

Date of experience: August 10, 2019
Arizona
1 review
0 helpful votes
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Needed help! Ebates came through!
February 14, 2016

I was missing credit for my purchase. It was easy to submit my request to ebates and they credited my account within an hour! Who could ask for more?

Date of experience: February 13, 2016
Missouri
1 review
1 helpful vote
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I love ebates!
September 17, 2014

I love ebates! I only wish i had more money to spend through the site. The customer service response was quick and exactly what I needed.

Date of experience: September 17, 2014
Indiana
1 review
0 helpful votes
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So easy
July 31, 2019

This site is so easy to use. There is a great selection of sites to use. I love getting money back on things I am planning on buying anyway.

Date of experience: July 31, 2019
Massachusetts
1 review
0 helpful votes
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Good but need more stores that participate.
July 31, 2019

The percentages back need to be better. Over the years many retailers have left. The amount back barely covers the sales tax on item or shipping.

Date of experience: July 31, 2019

Overview

Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.

service
190
value
152
shipping
76
returns
64
quality
122
This company does not typically respond to reviews
+61