Rakuten

I love Ebates! I've been a member since 1/2013 & have gotten back over $300 shopping with Ebates. Free cash for buying things I needed anyway! They don't care if you're paying full price or an item's on Clearance... They'll still give you cash back... It's like a discount on top of a discount... AWESOME!

The company uses vague and unfair terms to their advantage. Here are the problems:
1 They do not pay you the promised amount on time. I will receive less than 50% of the promised amount next month. I also did not receive my cash back on time last month.
2 They tell you the difference will roll over because some transactions were confirmed after the cut off date even when your portal shows otherwise. There is no way to tell what was confirmed or what was not on your end.
3 It takes a long time for their customer service team to respond, and they always provide useless information. They copy and paste the vague terms listed on their website.
2 Data collection and privacy problems. Given their unethical practice and unfair terms, you are selling your data cheap.Yes, they track. They make up excuses and alter terms and conditions liberally.
I almost forgot to mention that some confirmed transactions magically disappeared from my account (especially those with a higher rebate).
I am going to deactivate my account to cut the loss.

I started Ebates during online Christmas shopping and could not believe how easy it was to earn money. I then noticed last week that it could be used on Amazon. I am an Amazon Prime member so this was thrilling to me.
I am not the most internet savvy person and had some user error issues while using Ebates with my Amazon Prime account. Ebates customer service helped me resolve these issues immediately. I could not believe how fast they responded and helped me figure out what I was doing wrong. On one of my Amazon orders, it did not qualify but they gave me credit as a courtesy which was super nice. I love Ebates! I highly recommend them if you love saving money!

I absolutely LOVE this company! They are true to their word with their cash back promo's; and if on the off chance there is a problem to be solved, they act on it almost immediately! I have never had such a good response from any customer service member ANYWHERE! I also love that they give you cash back for shopping at places where you would normally shop anyway, without jumping through hoops! I have referred friends and will continue to do so, this is a "too good to be true" that is just plain too good and absolutely true! I will be with them for life!

Ebates is trying to get more people by offering $25 for each friend.
I have referred three friends but now Ebates is refusing to send me a check.
Send them multiple emails. Did not get a response for two weeks. Finally got a response saying that they refuse to issue a check.
This is complete waist of time.
Use your credit card offers like Discover, which is more reliable than Ebates.
I would recommend to stay away from Ebates. There are much better ways to save money.

We had an issue with our Ebates account that was seemingly complex. Because of that, we contacted Ebates via email. Sure, it took a couple of days for them to initially respond, but the quality level of dedicated, personalized service that was offered to us in regards to the issue was extraordinary! Rachel went out of her to ensure that the problem was taken care of, and better yet, she explained to us via frequent communications what was going on with our account. This type of service is not customary for large companies, small companies, or any company anymore. Yet, Ebates and Rachel exceeded the expectations in a remarkable way!

When I was introduced to Ebates I was skeptical, it sounded too good to be true. My skepticism has long since passed. They are Rock Solid in every way, I can't understand why anyone who uses the web to shop doesn't use Ebates. It's free money, plain and simple. Make sure you install the browser plugin that way when you visit a site that offers cash back Ebates displays a banner allowing you to activate your visit on the site.

In the several years I have been using them there has only been one issue, which they corrected immediately. The problem was with the merchant Dell, not them. Despite the fact that Dell indicated the purchase was made via phone and not the internet Ebates still gave me the cash back. It was almost $50 and they stepped up no problem.

Like I said, it's free money plain and simple.

I've been using Ebates for a couple years now. I always get the correct cash back for store purchases. However, it is extremely hit or miss when it comes to receiving travel cash back. I seem to spend more time contacting customer service and sending in information they already have. Eventually the cash back is received, but the amount of time spent fixing all their errors is frustrating and getting old quickly. They need to do a better job of actually delivering what they advertise without the customer having to spend hours doing their work.

Horrible customer service. I've been a customer for over 15 years, and they keep sending me emails about making referrals. I finally make 1 referral, and they credit my account with the bonus, then take it away with no explanation. When I ask why, they lock up my account and accuse me of trying to cheat them with the 1 referral! The person I referred does not have an account with them, but Rakuten insists he does. I can't believe how badly they're treating me after 15 years as their customer. I will be taking my business to Topcashback from now on. They have higher rebates, and decent customer service, unlike Rakuten.

My local post office has somehow managed to screw up my mail the past few weeks, which happened to be the week my ebates cash back check was mailed. One email to ebates support & 30 mins later it was all resolved! They even informed me I had a check from a year ago that had not been cashed either, which I had no idea. They sent both checks with the next month's check. Could not have gone smoother! Another reason to love ebates!

I did not find this forum of reviews until after I had spent over $100 on Rakuten and bought three items from three different vendors. After reading the reviews, I was terrified and convinced that I would never see my merchandise or my money ever again. Much to my surprise, I received the first item only days after placing my order! It was in mint condition and looked exactly as I had hoped it would. Within the next week, the two other items arrived on my door step, also in mint condition. I'm not sure why there are so many negative reviews out there, but my experience with Rakuten was first rate! I would definitely recommend this site to a friend.