RakutenReviews 2,125

I thought I did a shopping trip through Ebates, but found out after the fact that I didn't. Ebates gave me a one time courtesy "pass" and credited me with the shopping trip. Since beginning with Ebates, I have the button to click on anytime I shop online, and will always shop through them. You can't lose. You don't pay extra for what you're buying but you get rebates for doing what you do anyway... shop online. So start winning with the rest of Ebates satisfied customers!

I signed up with Ebates almost 2 years ago, and my ONLY regret is that I didn't do it sooner. With the Ebates button on my web browser, I can activate an Ebates "shopping trip" with one click. The button displays a green border to show it's been activated. That's it. After I've finished shopping and paid for my merchandise, Ebates sends an email telling me what my rebate amount will be. I get a check once a quarter - a bonus rebate on things I was buying anyway. Customer service is fabulous; the staff is courteous, professional, and knowledgeable. I couldn't be more pleased with this service. And I *love* the Daily Doubles - some merchants increase their rebates by double or sometimes more. By careful planning, I've been able to save money through Ebates' alerting me to coupons and sales, and I get money back in the form of a rebate check each quarter. I highly recommend Ebates to all my family and friends.

EBATES' customer service is definitely BEYOND AWESOME! I am not very savvy with technology and had managed to create two (2) separate EBATES account. I realized I had cash value on both and was feeling quite flustered. I sent an email describing my situation. In no time, I received a reply from an ACTUAL PERSON explaining my dilemma was solved and were consolidated using the email address I preferred. DID YOU READ THIS? AN ACTUAL PERSON, NOT AN AUTOMATED EMAIL WITHOUT THE OPTION OF RESPONDING, SAVED THE DAY! I am sending the same message to Clark Howard, as I am a big fan. I need to let him know that EBATES' customer relations departments is the opposite of the customer "no-service" departments consumers usually have to deal with. Thank you, Marlene and EBATES! You are appreciated!

My experience with Ebates was top notch when I needed to request cash back on a purchase I had made through Etsy, a new affiliate partner they were promoting. I hadn't realized I clicked through the Ebates referring link with an alternate Ebates account, so when I made the purchase, the cash back posted to that account instead of my main used one. When I inquired, the associate looked up the transaction/order, credited the cash back, and offered to consolidate the two existing accounts so that my cash back would all be in one place. All in under 24 hours.
Fantastic customer service and very attentive to the needs of their users!

I had bought a product through Ebates and had some issues with the refund process. It was actually my fault because I hadn't read the fine print, but there were some problems with the way it was advertised on the site. However, as soon as I brought this to Ebates attention, they made it right. They were able to give me the correct information for next time, but also gave my the refund even if they didn't have to. I will definitely be working with Ebates again-they have made my shopping so much easier and their customer service is exemplary. Every other company should be taking note of this! Would recommend to all shoppers!

I try to start each online shopping trip by going through Ebates. In a recent last minute effort to use a Kohl's promotional discount, I neglected to enter through their site. After completing my transaction on Kohls.com I realized what I had done, I immediately emailed Ebates to ask if their was anything that could be done. They researched my transaction and, as a courtesy, awarded me the Ebates cash I would have earned. I was truly WOWed. I cannot say enough about their follow through and the timeliness and quality of their customer service communications. I am most definitely a loyal fan for life and will tell anyone who will listen! Thanks Ebates and thank you Tiffany!

I Wish To Thank Ebates & Their Professional Customer Service Department.

The Response Time Was Extraordinary; But When I Inquired About What I Assumed Was An Oversight In Regard To A Recent Purchase, Imagine My Surprise When Ebates Responded As Follows:

"Ebates has yet to receive credit for this order from the merchant, but as we do not want you to continue waiting on this order, we have added this Cash Back to your account."

Quite Honestly, I Cannot Recall Ever Experiencing Such Kind Courtesy Quite Like This Within The Exchanges Of Business Protocol!

I Can Honestly Say That Ebates Shines With Integrity!

I AM SOLD ON EBATES, AS I'VE NEVER HAD A PROBLEM WITH ANY OF MY ORDERS, OR TIMELINE IN RECEIVING THEM. THEIR DISCOUNTS ARE GREAT! I HAD AN ISSUE WITH AN EMAIL ADDRESS, AND ALEXIS IN CUSTOMER SERVICE QUICKLY WORKED ON MY ISSUE FOR RESOLUTION. SHE IS SUPER GREAT, AND FOR ANYONE WHO MAY ENCOUNTER A PROBLEM, BIG OR SMALL, I HOPE YOU GET ALEXIS, CAUSE SHE WILL GIVE YOU A REASON TO KEEP ON PURCHASING THROUGH EBATES... MY WIFE LOVES THIS SITE :) NO JOKE!