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Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 5th among Cash Back sites.
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I love ebates! This is a great example of affiliate marketing and getting paid to boot. I don't know why everyone does't use it. I receive quarterly deposits in my paypal account. Even the smallest amount adds up over time. If I had a question, the help center and support is easy to navigate and my questions have always been answered same day by a very nice representative. I can't recommend this site enough. Thank you ebates!
My daughter introduced me to Ebates and not being to computer savvy, I was a little hesitant to try it. But when I tried it, I found it easy, even for a 78 year old person, to navigate through the site. The customer service is wonderful and so helpful. All you have to do id click on the Ebate logo and wait for the money to come in. Thank you Ebates.
I had an issue with my gift card and Chris the customer service rep solved this issue quickly and promptly.
Sometimes no. I sometimes find a better deal elsewhere.
I had a question about if I would receive cash back on a purchased I made at a Lowes store and not online. The Ebates Rep explained why I would not. Remember Ebates is a online Service so in order for them to know how much you need to get back in cash you need to order and pay online. Let me tell you they are the greatest!
I recently had to contact the customer service at Ebates. I received an immediate reply and everything was taken care of. Great experience.
As a new user to Ebates I've messed up a few times trying to use the system to earn cash back on my purchases. Every time I have contacted customer service at Ebates I have received a fast response and a quick resolution to my problem. Each person has been very nice and helpful and has straightened out my mess-ups without making me feel so incompetent and dumb. I've earned cash back on several of my purchases now and it is great knowing that I am saving even more money whenever I use their site to shop. I'd recommend their site to anyone who shops online. I'm so glad I know about them myself. Thanks Ebates!
Well people do not believe on ebates coz they riff you off. I didn't get my check for a long time they said this month or last month what ever. But I said I didn't get my check after I bought a lot of things
My check expired while it was lost and I asked what could be done about it via their contact us site and got a quick response, no problem, we'll take care of you action oriented help.
I have used other rebate sites happily and recently signed up for Ebates. The experience has been nothing but a pleasure, easy to use links and wonderful and quick customer service when I recently had a glitch with my web browser. Ebates went over and above what I expected. I will definitely recommend the site to others.
Any problem with a fly by night vendor they host taking your money and delivering no product is met with the response "Rakuten.com is a virtual mall hosting sellers from all over... we ask our customers to contact the seller directly ".
Status of vendor web site: Unavailable
If you're the owner of this store (shopbeyondlimits.com)
Please sign in to resolve the issue, or contact support.
First of all the entire concept is brilliant, I get paid for shopping at my favorite stores. I invite my friends and family and I get paid and they get paid... again amazing! Customer Service is exceptional, not only do they get back to you on a timely basis, they are also interested in your concerns and treat you like a VALUED customer. I absolutely Love Ebates!
I'm new to Ebates and had to contact customer service regarding a purchase that didn't show up towards my Ebates Cashback. The response time was very fast, professional and resolved quickly. Thanks Kathleen you were great! I'm glad I joined Ebates.
The customer service is unparalleled! Even though they hadn't received my order information from the store I shopped at and even though I didn't have the confirmation email, they still gave me Ebates cash while they investigated the problem! The response is immediate and the staff is courteous and will go above and beyond to help fix your problem! They really are the best!
I am a brand new member of Ebates. I had a couple of issues with my account. The first was the system would not allow me to enter my address. With no address, there would be no way to mail me my rebate check. I wrote to Customer Service and heard back from Kathleen the same day. By the following morning she had entered my address and quickly resolved the issue. My second issue was I had placed an order through Ebates with Walmart. When I went to check the status, it was no where to be found. Again, Kathleen came to the rescue and within a day had rectified that issue as well. I am very impressed with Kathleen, the Customer Service Representative who took care of me. Sometimes the best way to measure the quality of service of a company is by how they handle issues. And Kathleen did a wonderful job. Based on her quick and efficient actions, I would most definitely recommend Ebates to anyone! Thank you Kathleen!
I had a prompt response from customer service at ebates. They have many relevant retailers who have partnered and the discounts are wonderful. Great website.
I recently had an issue with an Ebates order. I contacted customer service and received prompt and courteous customer service! They went above and beyond what I anticipated. Thank you, Ebates! You are amazing!
Had an issue verifying whether I would get an Ebates rebate on a recent purchase. I received an immediate response with helpful advice.
I shop ebates.com at least 3 times a week. Always looking up to see if they give rebates for a certain store. If I don't buy enough to get free shipping, I will order through ebates.com and pick up at the store. Example: Walmart, Lowes, Sears etc. Sometimes it is only 1% payback but it all adds up. When I needed a new chair for my TV room, went to a website through ebates.com and got paid back around 15.00. I am really glad I found ebates.com and I am telling all my friends to use it. Some people think it's a bother, don't think that way. It's really fun and a may get a big check or small one - and I love it.
Answer: I believe all the bad reviews answers your question.
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Mike, This is a great idea. I'll make sure that our leadership team is aware of this suggestion and I'll see what we can do to make it happen in the future. We know that Ebates is the best Cash Back shopping service, but we appreciate your confirmation of this fact.
Answer: I can't answer about the owner ripping people off. All I know is I have ordered from Rakuten numerous times and have nothing but praise for them. I haven't read the bad reviews but I've gotten nothing but good products.
Answer: I can't tell you I would buy again. I had no help from rakuten when needed. They said they are not responsible for the sellers since they work as an online shopping center. I would suggest you buying at Amazon. I never had problems with them. Regards
Answer: I dont know there some wierred how come I just order some jewelry.com and I order two earring only and its just 30.00 dollars. But when I use debates the price went up to high.
Answer: If it for some reason doesn't show like it should, I contact ebates. I include a copy of the email with the information from the order placed. Normally I wait until the purchase has arrived. This gives ebates and the store to put the transaction in your account.
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.