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RakutenReviews 2,125

3.1

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Rakuten Reviews Summary

Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 5th among Cash Back sites.

service
190
value
152
returns
64
quality
122
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Illinois
1 review
0 helpful votes
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I LOVE EBATES!
August 20, 2015

I love ebates! This is a great example of affiliate marketing and getting paid to boot. I don't know why everyone does't use it. I receive quarterly deposits in my paypal account. Even the smallest amount adds up over time. If I had a question, the help center and support is easy to navigate and my questions have always been answered same day by a very nice representative. I can't recommend this site enough. Thank you ebates!

Date of experience: August 20, 2015
Georgia
1 review
0 helpful votes
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FREE MONEY
August 19, 2015

My daughter introduced me to Ebates and not being to computer savvy, I was a little hesitant to try it. But when I tried it, I found it easy, even for a 78 year old person, to navigate through the site. The customer service is wonderful and so helpful. All you have to do id click on the Ebate logo and wait for the money to come in. Thank you Ebates.

Date of experience: August 19, 2015
Arizona
1 review
0 helpful votes
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Great customer service.
August 19, 2015

I had an issue with my gift card and Chris the customer service rep solved this issue quickly and promptly.

Date of experience: August 19, 2015
Pennsylvania
9 reviews
11 helpful votes
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Sometimes yes...
August 17, 2015

Sometimes no. I sometimes find a better deal elsewhere.

Date of experience: August 17, 2015
Arizona
1 review
0 helpful votes
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Customer service
August 17, 2015

I had a question about if I would receive cash back on a purchased I made at a Lowes store and not online. The Ebates Rep explained why I would not. Remember Ebates is a online Service so in order for them to know how much you need to get back in cash you need to order and pay online. Let me tell you they are the greatest!

Date of experience: August 17, 2015
Texas
1 review
0 helpful votes
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Great customer service
August 14, 2015

I recently had to contact the customer service at Ebates. I received an immediate reply and everything was taken care of. Great experience.

Date of experience: August 14, 2015
Switzerland
1 review
2 helpful votes
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As a new user to Ebates I've messed up a few times trying to use the system to earn cash back on my purchases. Every time I have contacted customer service at Ebates I have received a fast response and a quick resolution to my problem. Each person has been very nice and helpful and has straightened out my mess-ups without making me feel so incompetent and dumb. I've earned cash back on several of my purchases now and it is great knowing that I am saving even more money whenever I use their site to shop. I'd recommend their site to anyone who shops online. I'm so glad I know about them myself. Thanks Ebates!

Date of experience: August 14, 2015
Louisiana
1 review
3 helpful votes
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Well people do not believe on ebates coz they riff you off. I didn't get my check for a long time they said this month or last month what ever. But I said I didn't get my check after I bought a lot of things

Date of experience: August 12, 2015
GB
1 review
0 helpful votes
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A must have
August 12, 2015

I appreciate Ebates so much! I get so much cash back. Thank you, Ebates!

Date of experience: August 12, 2015
Washington
1 review
0 helpful votes
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Ebates rocks
August 9, 2015

My check expired while it was lost and I asked what could be done about it via their contact us site and got a quick response, no problem, we'll take care of you action oriented help.

Date of experience: August 9, 2015
Pennsylvania
1 review
0 helpful votes
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I have used other rebate sites happily and recently signed up for Ebates. The experience has been nothing but a pleasure, easy to use links and wonderful and quick customer service when I recently had a glitch with my web browser. Ebates went over and above what I expected. I will definitely recommend the site to others.

Date of experience: August 9, 2015
Florida
1 review
4 helpful votes
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We're just a Mall
August 5, 2015

Any problem with a fly by night vendor they host taking your money and delivering no product is met with the response "Rakuten.com is a virtual mall hosting sellers from all over... we ask our customers to contact the seller directly ".
Status of vendor web site: Unavailable
If you're the owner of this store (shopbeyondlimits.com)
Please sign in to resolve the issue, or contact support.

Date of experience: August 5, 2015
District of Columbia
1 review
0 helpful votes
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First of all the entire concept is brilliant, I get paid for shopping at my favorite stores. I invite my friends and family and I get paid and they get paid... again amazing! Customer Service is exceptional, not only do they get back to you on a timely basis, they are also interested in your concerns and treat you like a VALUED customer. I absolutely Love Ebates!

Date of experience: August 5, 2015
Illinois
1 review
2 helpful votes
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Ebates Cashback
August 5, 2015

I'm new to Ebates and had to contact customer service regarding a purchase that didn't show up towards my Ebates Cashback. The response time was very fast, professional and resolved quickly. Thanks Kathleen you were great! I'm glad I joined Ebates.

Date of experience: August 5, 2015
District of Columbia
1 review
0 helpful votes
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A MUST have for online shopping!
August 4, 2015

The customer service is unparalleled! Even though they hadn't received my order information from the store I shopped at and even though I didn't have the confirmation email, they still gave me Ebates cash while they investigated the problem! The response is immediate and the staff is courteous and will go above and beyond to help fix your problem! They really are the best!

Date of experience: August 4, 2015
Ohio
1 review
0 helpful votes
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I am a brand new member of Ebates. I had a couple of issues with my account. The first was the system would not allow me to enter my address. With no address, there would be no way to mail me my rebate check. I wrote to Customer Service and heard back from Kathleen the same day. By the following morning she had entered my address and quickly resolved the issue. My second issue was I had placed an order through Ebates with Walmart. When I went to check the status, it was no where to be found. Again, Kathleen came to the rescue and within a day had rectified that issue as well. I am very impressed with Kathleen, the Customer Service Representative who took care of me. Sometimes the best way to measure the quality of service of a company is by how they handle issues. And Kathleen did a wonderful job. Based on her quick and efficient actions, I would most definitely recommend Ebates to anyone! Thank you Kathleen!

Date of experience: August 3, 2015
New Jersey
1 review
0 helpful votes
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Great customer service
July 31, 2015

I had a prompt response from customer service at ebates. They have many relevant retailers who have partnered and the discounts are wonderful. Great website.

Date of experience: July 31, 2015
Canada
1 review
0 helpful votes
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Superb Customer Service
July 26, 2015

I recently had an issue with an Ebates order. I contacted customer service and received prompt and courteous customer service! They went above and beyond what I anticipated. Thank you, Ebates! You are amazing!

Date of experience: July 26, 2015
Indiana
1 review
0 helpful votes
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Very prompt answers
July 26, 2015

Had an issue verifying whether I would get an Ebates rebate on a recent purchase. I received an immediate response with helpful advice.

Date of experience: July 26, 2015
Florida
18 reviews
54 helpful votes
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I love Ebates.com
July 23, 2015

I shop ebates.com at least 3 times a week. Always looking up to see if they give rebates for a certain store. If I don't buy enough to get free shipping, I will order through ebates.com and pick up at the store. Example: Walmart, Lowes, Sears etc. Sometimes it is only 1% payback but it all adds up. When I needed a new chair for my TV room, went to a website through ebates.com and got paid back around 15.00. I am really glad I found ebates.com and I am telling all my friends to use it. Some people think it's a bother, don't think that way. It's really fun and a may get a big check or small one - and I love it.

Date of experience: July 23, 2015

From the business

Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.


rakuten.com
Founded in 1997
San Mateo, CA
+61