RakutenReviews 2,126

I have been using Ebates for years and have never had any issues. I am always credited for the purchases I make (although my mom has had a few go missing--make sure to keep your email receipts and they will credit you!).

Recently, my account showed that my Big Fat Check was sent to me, but I did not receive it. I had moved but forgotten to update my address. I reached out to customer service, and they immediately looked into the problem, found another check that had not been cashed because it had been delivered to the wrong address, and reissued me BOTH checks! I opted to wait for the check, but they also offered to put the account into my PayPal account right away.

So responsive and helpful. I definitely recommend. If you are skeptical--don't be. I tell all of my friends - if you are going to shop online anyway, then why NOT start at Ebates?

I have been trying for DAYS now to get help loging in to my account. I'm not sure what happened, but I tried logging in with my normal information but it kept giving me an error. I found it strange and I'm sure that I'm using the correct info. I can still see what my cash back total is, but of course when I click on it for more info it asks me to log in.

I decided to use the forgot password option just in case I am in fact entering something in wrong and it sent me a link to reset it. When I copy and paste the link in the browser as instructed it takes me to a page where I'm instructed to enter a new password. I enter it in, but when I go to click the submit button nothing happens. The password doesn't save. I have no idea what is going on and have tried to message for help. No one is giving me an answer about what is wrong.

It's a one-man operation which I gave more than a few chances to get it right you have to hunt that one person down best for him to make up an excuse or tell you you have to go to the actual manufacturer he does not honor the warranty that you purchase I wouldn't recommend to an enemy however if you still feel compelled please please be careful when shopping on this site and don't try to buy an expensive item because when it doesn't work out which none of his 3rd class refurbished does will be pissed

EBATES CAME THROUGH AND REPLACED MY STOLEN MONEY! If you use Ebates, check your account information that it has everything listed perfectly with your information. I wouldn't want anyone else's account being hacked.

I can't believe it! Some else received my Ebates check and cashed it! I do not know how they became the recipient of my rewards on my Accounts Setting! I am hoping Ebates will help me in retrieving my money. It is all very creepy and has a strong stench of fraud. I wrote to Ebates, so I do hope they will assist with this crazy mess. Has this ever happened to anyone else? Thank you!

So happy that Ebates said they will take care of me by replacing the lost money!

I purchased a dress online at Macy's using Ebates and it was one size too large. I went to the store and exchanged it not knowing that they would credit me and then ring me up as a new purchase. A couple of days later I noticed that the cash I received from Ebates was now deleted. I emailed them questioning the transaction and they were very fast to respond. The correct thing would have been to return the dress at Macy's and re-purchase it through Ebates.
With Ebates outstanding customer service, they refunded me the full amount, understanding that I made a mistake. Thank you for working with your customers.

I took too long to rate my experience through my email - sorry. I contacted ebates because the email address on my account had changed. I was using a work address but left the firm and didn't want them alerted every time I used the site. I was unable to make the change myself because I had to click a link in the email and I no longer had access to the email address, so it was a vicious circle! I contacted customer service and Keisha corrected the email information in my account and then sent me a confirmation email stating that my account had been updated - all within 2-3 hrs. (Anyone who has done this with other sites will understand how quick the turnaround time was - usually it takes up to 2 + days to get that information corrected!) Thank you, Keisha!

I registered with ebates after seeing their commercials on tv. What a mistake! I was supposed to get a $10 Target gift card for signing up. I sent several e-mails trying to get the gift card that was promised to me. I stopped shopping with ebates after my first purchase. THEY ARE LIARS AND SCAM ARTISTS! NOT RECOMMENDED!
Update as of July 22,2016: Ebates contacted me and promised to send me my $10 Target gift card and claimed that they did not have my address. I find it hard to believe that they did not have my address. I will update again if I receive my gift card.

I have seen the commercials and thought there is no way manufacturers would would pay you to go through this site. I was wrong and I really question how much advertising costs are translated into our consumer costs (that's another topic!)

In a nutshell, check here first before going directly to buy anything online. There are coupons and discounts, and of course cash back. A few % may seem small, but it adds up and they pay out quarterly to your PayPal account. For example, I had to get a new stove. I went to the local store to ask questions and check out the model. Then I went online through eBates to buy the model. I got 5% back from almost $1k purchase! I also did the Chrisfmas shopping based on the online stores that offered the most %cash back! Well worth my time and small effort!