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Les T.

Contributor Level

Total Points
82

1 Review by Les

  • Rakuten

8/23/16

I have been trying for DAYS now to get help loging in to my account. I'm not sure what happened, but I tried logging in with my normal information but it kept giving me an error. I found it strange and I'm sure that I'm using the correct info. I can still see what my cash back total is, but of course when I click on it for more info it asks me to log in.

I decided to use the forgot password option just in case I am in fact entering something in wrong and it sent me a link to reset it. When I copy and paste the link in the browser as instructed it takes me to a page where I'm instructed to enter a new password. I enter it in, but when I go to click the submit button nothing happens. The password doesn't save. I have no idea what is going on and have tried to message for help. No one is giving me an answer about what is wrong.

Les Has Earned 2 Votes

Les T.'s review of Rakuten earned 2 Very Helpful votes

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