Rakuten

It works great for some sites, but if you are the unlucky few that shop at the more expensive sites, ebates will not record your cash-back. If you bring this up with customer service, they will say that they are communicating with the company for you but it could take 45 days. Of course, they tell you that in hopes you will forget about the cash back or even give you back a lower percentage of cash back. For example, Ebates has these "special offers" where they will offer you a higher percentage of cash back for a limited time on a specific store. Of course, by the time they received "confirmation of your purchase" from the store after 45 days, the percentage of cash back has changed and they pocket the difference. I'm owed about $40 in cash back from this one purchase and I will not let it go.

Rakuten offered $40 for the referrer and the new member. I found out about this because I was referred by a friend. So I took advantage of this and started referring family and friends. I made two purchases through Rakuten during this time as well and accumulated a total of $122.88. I was supposed to be paid out in Feb. However, for some reason Rakuten has decided to close my account with no reason. I have reached out to them with no response. I don't think they understood how many people they would entice with this offer because halfway through they dropped the amount to $20. Rakuten saw how much they would have to pay me out and rather than being an upstanding company and pay what they agreed. Instead they just shutdown my account with no reason.

Ebates is easy to use and so beneficial. Whenever I have an issue I can email them and immediately I am given a response. When they can't help me, they find a way to work with me. I cannot give them enough stars.

I use Ebates all the time and I get 30 cents here, $5 there... it all adds up. Just the other day I made a large purchase and a medium purchase on the same day. I received an email on my medium purchase (You just earned...) but not for my larger purchase. I went directly to ebates and asked "Where's my cash" on their help page. Well... I got an immediate response, an immediate credit for my purchase on my account and a kindly worded explanation the the web site I purchased from often takes a bit longer to tell them about a completed sale.

I always get a timely, friendly response and over and over I am pleased with my shopping experience. Cash back is AWESOME! They really do send you a check! DO IT! Sign up! They are fabulous!

I had an issue with one of your merchant websites (Ann Taylor), and ended up having to place my order by phone. I sent an e-mail to Ebates customer service to find out if I could have the purchase reflected on my account as I did try to place the order through their website.

Alexis responded very quickly to my e-mail, and asked for all the pertinent information and said it would be looked into. I sent the info requested and in less than 24 hours she responded back to me that she received my info and it would be reflected on my account as a one time courtesy.

I can't express enough how refreshing it was to have timely and knowledgable customer service. Her e-mail was polite and concise, and she efficiently resolved my issue. It seems these days that great customer service is the exception and not the norm. As such, I defintiely wanted to provide this feedback to recognize an outstanding job.

Thank you from a very satisfied Ebates user.

Ebates, and the crew of hard working agents that make up the company, seem heaven sent. The fact that my cash back will be deposited directly into my Paypal.com account is just like the cherry on top of the ice cream sundae. If you are like me, and many other consumers, I carry out nearly all of my shopping on line. Ebates, in some ways, is like having my birthday every three months with a quarterly deposit into my Paypal.com account. It's money that I would not otherwise receive back. The more money I get back, the more I can go online and spend and the farther my hard earned dollar will go. Also, I learn about stores and the items that they carry that I would not otherwise have heard about. A great way of advertising too.

I happen to let an Ebates check go past the expiration date (over 3 months) mainly because I hadn't set up to get my checks through PayPal yet.
So, I contacted customer service. They are now sending my payment to my PayPal account, no hassle! Just great customer service!

A rep named Krystal assisted me with my problem. She was very helpful, offered different options for resolving my issue, was very pleasant and responded to me in a timely manner.
It was a welcome change to the usual reps nowadays who just don't seem to care...
Thank you!