It's a one-man operation which I gave more than a few chances to get it right you have to hunt that one person down best for him to make up an excuse or tell you you have to go to the actual manufacturer he does not honor the warranty that you purchase I wouldn't recommend to an enemy however if you still feel compelled please please be careful when shopping on this site and don't try to buy an expensive item because when it doesn't work out which none of his 3rd class refurbished does will be pissed
Bought a computer from Rakuten which was sold by Cameco. After 2 months hard drive failed and they would not replace even though under warranty. Also took for ever for them to send computer after I placed the order. I had to threaten cancelling order before they would send it.
I have contacted Rakuten and Cameco and neither one are of any help. Avoid and order from Amazon. They have great customer service.
After not receiving my rebate check, I contacted customer service to inquire about my payment. Alexis contacted me within a few hours to inquire about my mailing address. After confirming my address, she emailed me again to apologize for the delay and to say a new check was being sent. I consider this great customer service. Something lacking in so many businesses today.
I reached out to customer service and they were very helpful and courteous. I will certainly be more than happy to use their site from here on out and know that they are reliable should I have a problem.
I contacted customer service by email with a request to re-issue a voided check and got a response almost instantly. Within a few minutes (after verification) I was notified that my check would be re-issued soon. Awesome customer service!
Rakuten is one of my favorite apps to use to earn money! I've been a member since 2016 and I've enjoyed it ever since! I love that I can earn online and now in store! I get cash back from my favorite stores. It's a true way to earn money on things you are already buying! Thank you Rakuten, I love you!
I was having trouble with an order I placed. I was getting so frustrated... I SHOULD have contacted Ebates Customer care... I had the BEST experience ever. I had my question answered in minutes! I can not express how pleased I am... I am SO happy with Ebates customer care I can't even put into words... thanks so very much! T M
Love getting money back for shopping where I normally would. Been using this site for years. They have also been very good about resolving any disputes or concerns I may have about a particular purchase. Recommend this site highly!
Ebates provides exceptional customer service! They respond to inquiries quickly and resolve issues promptly, in favor of the customer. I would recommend Ebates to everyone! Plus the discounts and cash back are great!
Like getting cash back for the items I buy. Just wish all the stores I shop at were participating. Also, sometimes the store's cash back terms are too detailed and restrictive for me to take advantage of their offers.
Terrible customer service! They won't honor your business or treat you as a valued customer. Tried to purchase an item which was canceled and later offered to buy with a higher price than what i paid for originally. Very dissatisfied as it was a complete waist of my time. Also, there's a catch with their rewards point that you must spend buyin from them, its just Not Worth it. You better spend your money from a reputable store..
I purchased a flight to Italy and I was under the impression I would get back 7% it was not the fact. It was 1.50 not happy I didn't read the fine print an felt like I was miss led. Then they said I'd get a check 11-15-2015. Just checked again now its changed to 2-2016. I wrote them And I won't do business with them again. Karen Hurd
For whatever reason, one of the ebates did not post to my account. I was worried that I would just lose out on this credit. When I alerted ebates about this, however, they were very quick in correcting the situation, and immediately posted a credit to my account, even before the Store that I had purchased the merchandise from had posted it. They were extremely helpful and very nice about assisting me with my problem. Thank you eBates! Krystal was wonderful and quickly credited my account.
When it came time for them to pay out, I received nothing. Attempts to contact Ebates customer service to find out where my check is turned out to be fruitless. I also wanted to ask them about the drastic increase in spam which coincides with my signup date. But without any customer support, all these disturbing issues go unanswered. Based on my experience I believe ebates is, at best, poorly run. At worst, it's an outright phishing scam.
I so wish I would have known about Ebates sooner! I probably Would have been on tv!. Besides getting money back from your shopping trips, the representatives at Ebates are willing to listen and get back to you very quickly. If you love to shop at Macy's, Walmart or Land's End, just a few of the stores available, sign up for Ebates, you won't be sorry!
This is the first time that I communicated with an Ebates representative and I am very pleased with the way the representative handled my question. She was extremely professional and her email expressed how she wanted to make sure I was satisfied with her answers. Also, the immediate response was refreshing.
Thank you
I had a problem with one of my purchases not showing up on my ebates account, and emailed my problem to ebates. I was stunned to get a live, human fast response and quick resolution! Seriously, I didn't know great customer service still existed!
My Merchant credit was not on my account, I let them know and it was taken care of in a matter of time! They were on it FAST! Also communicated Very Fast. Thanks again for all your help! Thanks for being their for us.
I had a question about if I would receive cash back on a purchased I made at a Lowes store and not online. The Ebates Rep explained why I would not. Remember Ebates is a online Service so in order for them to know how much you need to get back in cash you need to order and pay online. Let me tell you they are the greatest!
I always check to see if a company I want to buy from is on Rakuten's first! It's a no brainer to use Rakuten when shopping! I've earned well over $500 just by stopping by their website before making a purchase on another site. Rakuten is based on a simple idea: When you follow our links to visit a store, that store pays them a commission on whatever you buy during your visit. They then share that commission with their members, as Cash Back. It's FREE... and that's why this is a no brainer!
Overview
Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members