Raise

Tiffani is very patience, she is very helpful providing professional service. Thank you for everything Tiffani!

I happened to purchase a $200 eGift certificate for the Olive Garden restaurant from Raise.com. Before attempting to use it I checked its balance and learned it was $0.00. I called the parent company Darden and learned the card had been cancelled by their corporate office ten days after it was issued because it was a fraudulent transaction. Because it was now over 100 days, they said there was nothing they could do. I protested and they said they would reimburse me $25 and that I could take $5.00 off a future purchase of $50.00 or more. I said they could keep their generous offer as I planned to spend my time sharing my experience with others. STAY AWAY FROM THEM!
Here' s their response:
Maxwell (Raise Support)

May 6,11:28

Hello Louis,

Thank you for contacting us in regards to your Olive Garden gift card in order R*******. We received a request to look further into the Olive Garden gift card, but we regret to inform you that your order falls outside of our 100 Day Money-Back Guarantee. Due to the amount of time that has passed since the order was placed, we are unable to issue a refund or replacement card.

Please accept our sincerest apologies for any inconvenience this may cause, and we would like to offer you a discount on your next purchase. Enter code 5ONRAISE for $5.00 off your next order over $50.00.

Our protection policy has been established to cover all gift cards for 100 days from their date of purchase, and as such, our members are encouraged to redeem the card within this time-frame. We appreciate your understanding in advance and welcome any questions you may have about our policies.

Sincerely,
Maxwell

Raise Member Services
*******@raise.com

I have been using raise for a very long time. Spent a lot of money with this $#*!ty company.

Recently, for the first time, I had a problem with one of the two Groupon gifts card I bought. When I went to redeem the gift cards one worked and one didn't. I reported it and a unprofessional agent "Louis" ask me for proof, they wanted a screenshot of stating the gift card is invalid showing the gift card number. Which I did and he claims that that's not how you redeem the gift card. It really doesn't matters how I redeem the gift card. As long as I am redeeming it on the actual website and not from a 3rd party website. Plus, I understand if I was redeeming one gift card, but i was redeeming two gift cards and one worked just fine the way I was redeeming it.
I told him that he was wrong and get his facts right before giving me the wrong answer. Took over 3 days. Nothing was solved. I had to email over 5 times for him respond back twice. Very unprofessional, unorangized, and uneducated. I believed he did not want to admit the fact he was wrong and kept saying he can't refund me. BS gave them proof. He needs to suck up his ego and admit he was wrong. I even mention their 1-year fake $#*! guarantees. No standard what so ever about their policy. FAKE ADVICEMENT

I called customer service, the lady kept putting me on hold. I ask for a manager she came back on the phone with no manger and try to offer me $5 Raise cash for the inconvenience. $5 freaking dollar?!?! For a $48 purchase.
How sweet. How about I give you a penny and you guys give me a $100 gift card? Sound fair right!

At this point. No one can come up with a solution at Raise so I just reported to my credit card company that the charge was a fraud.
WILL NEVER USE RAISE AGAIN. They don't care about their loyal customers that been with them many many years. Spending hundreds of dollars.

I want everyone to know and be aware when using Raise. You might get lucky but when that one bad gift card you get, you might not get your money back.!

Natu Myers is a scam artist and so out of his depth it is worrying. He has not created a bank, is not a registered EMD and he has a bad reputation.

My account is frozen
And I haven't received money yet because I sold card on the raise app I need help and get my money

Bernie was extremely pleasant aND FRIENDLY. HELPED CORRECT PROBLEM QUICKLY. WAS VERY APOLOGETIC FOR MY INCONVENIENCE.

I purchased a $100 egift card on December 9,2015 for $79.90. I attempted to use it June 28,2016. I was told it had been deactivated by the Olive Garden Corporate Office February 11,2016 because of nonpayment. When I spoke with Liam and Cooper at Raise all they were willing to do is issue a $15 credit to my Raise account. They stated it was outside of the 100 day refund policy period. Yes, when I noticed the card had been deactivated it was well beyond the 100 days but my complaint, other then being scammed, is that the card was deactivated within the 100 day time frame. It was also stated that the person who they purchased the gift card from had the ability to still use the gift card since they retain the card and/or number. They also said they checked the balance on two different occasions but I am beginning to wonder if that it the case seeing the opposition I am receiving trying to get reimbursed for the amount I paid. It would seem to me that they would have a system in place to prevent the gift card/ number from being used after they purchased it from the seller. A company who was not trying to scam people would do whatever it took, within reason, to make their customers happy. I asked to speak with Coopers supervisor and was told that he was the only person I could speak to. He does not have a supervisor? I can't believe it would be worth losing a customer and potential customers over $79.90, but I suppose they think it is. Of course I am upset about the money I lost but what upsets me the most is how a company can act so blase when a customer has trusted them to sell them a product/service and it turns out not to be legitimate. If my credit card had canceled the order for whatever reason and I had received their product but not had paid them that would not be accepetable!