Review of Quotatis
104 Reviews From Our Community
All Reviews
1 review
0 helpful votes
8/31/19
MW roofing did a lovely job on clearing my gutters and a super clean on the fascia and soffit boards. Martin was promo to reply to my enquiry and scheduled the work at a convenient time. He worked efficiently and tidied up afterwards. I would certainly recommend MW roofing.
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1 review
1 helpful vote
8/12/19
As far as I am concerned, this company list any "tradesmen" I would call them cowboys. I'm £75 for a simple gutter leak, it's still leaking and no response from the "tradesman" SRG Contracts. I regret using quotatis & I would never use or recommend them.
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Hi Derek,
Thanks for your review. I understand that you've been in touch with our Quality Manager who helped liaise with the contractor to get your issue resolved. If you need any more assistance, feel free to get back to us.
Kind regards,
Emily Rivers
Customer Experience Manager
Thanks for your review. I understand that you've been in touch with our Quality Manager who helped liaise with the contractor to get your issue resolved. If you need any more assistance, feel free to get back to us.
Kind regards,
Emily Rivers
Customer Experience Manager
1 review
0 helpful votes
8/7/19
Paul and his team sorted out flashing on 3 tall chimneys on our Edwardian house. They were utterly reliable and did what they said. Professional and friendly, they were punctual, did the job speedily and efficiently, and cleaned up on both days. I would have no hesitation in using them again and recommending them to friends.
Steve Lowe (Bramhall)
Steve Lowe (Bramhall)
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1 review
0 helpful votes
7/27/19
Just a small family firm, Jess and his son James, but efficient and friendly and did a very good job removing my old garage roof and fitting a new one. Would feel very comfortable employing them for any future projects.
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1 review
0 helpful votes
6/17/19
Excellent work and very detailed and attentive.. No problem to big .. highly recommend this firm ..Friendly always here before us and worked so hard . Amazing company !!
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1 review
0 helpful votes
5/29/19
Grange Property maintenance did a very bad job of changing my fences at my property. Their quote is nothing like the promised finished object. Once paid, they did not issue an invoice or tried to correct the broken fence. No invoice is no warranty. I had to employ a second company to correct the done work. The company was introduced via Quotatis.
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1 review
0 helpful votes
4/7/19
they did a very professional job at a competitive price.they did it on time and cleaned up all the mess.very happy with this firm.i would recommend them
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1 review
0 helpful votes
4/3/19
We are property maintenance company. Had loads of calls and emails from Quotatis to get us signed up for their service. I signed up but did not know how to set up our account and asked for help. I still not received help (it's been about 4 weeks now). I also got an email saying that I did not send the necessary legal document that is needed for having an account. Even though I should not have an account I still get billed by quotatis and get chased for payments. Can't feel that they want to help me to get leads only want money for an account that shouldn't even be opened.
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Hi Bertalan,
Thanks for your review. Unfortunately, we tried on multiple occasions to contact you about your account, but you never answered. We tried to call you to help you get logged in and picking enquiries, but the only time that we got through to you, you hung up. We were forced to follow the same payment failure procedure that we do with everyone that doesn't pay since we couldn't get in touch with you. Had you reached out to us, we would have been more than happy to help and get you sorted.
Kind regards,
Emily
Thanks for your review. Unfortunately, we tried on multiple occasions to contact you about your account, but you never answered. We tried to call you to help you get logged in and picking enquiries, but the only time that we got through to you, you hung up. We were forced to follow the same payment failure procedure that we do with everyone that doesn't pay since we couldn't get in touch with you. Had you reached out to us, we would have been more than happy to help and get you sorted.
Kind regards,
Emily
1 review
1 helpful vote
1/29/19
Premier Paving South West did a very bad job of block paving at my property. Their quote is nothing like the finished object. Once paid, they do not react to any try of contract which is why their warranty is worth nothing at all. I had to employ a second company to correct the done work because the first block paving was breaking up after only two months. Trading Standards have advised me to write a review and say what happened to save others the same fate. I can only warn anybody who is thinking of employing that company. A lawyer has advised me to take them to court. If there was a minus rating I would give them that. Other pros who saw the work all said; " What a mess "
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Hello Renate,
We are sorry to hear that the work has not been completed to your satisfaction and thank you for your feedback. We have contacted the contractor on your behalf who I understand has agreed to return to resolve and he has been trying to contact you to arrange this, but I note that you have now employed another contractor. Quotatis last corresponded with you on 23rd January requesting you to call the contractor directly to re-appoint at a time convenient to you, but this was refused. Unfortunately, we have not been able to get in touch with you since. We will now allow you to proceed with civil action and please get in touch if you need anything from us.
Kind regards,
Emily
We are sorry to hear that the work has not been completed to your satisfaction and thank you for your feedback. We have contacted the contractor on your behalf who I understand has agreed to return to resolve and he has been trying to contact you to arrange this, but I note that you have now employed another contractor. Quotatis last corresponded with you on 23rd January requesting you to call the contractor directly to re-appoint at a time convenient to you, but this was refused. Unfortunately, we have not been able to get in touch with you since. We will now allow you to proceed with civil action and please get in touch if you need anything from us.
Kind regards,
Emily
1 review
0 helpful votes
12/5/18
Dispute overpayment with quotatis took my daughter's benefit money off of her card right on top of Christmas very disgusting £278 I would definitely not recommend this company not one bit understanding
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Hello Lucy,
As you are aware, we have encouraged you to go to the police to resolve this matter if you suspect you have been a victim of fraud, however you have refused. We have spoken to your bank and they have also declined to recall the money. We have received conflicting information from you regarding your relationship to the account holder, so we would recommend that you speak to them to resolve the issue. As we made you aware on the phone, there was an outstanding balance on the account from 2017 that the card was linked to, and our automated systems will continue to try to recover the money.
Regards
Emily
As you are aware, we have encouraged you to go to the police to resolve this matter if you suspect you have been a victim of fraud, however you have refused. We have spoken to your bank and they have also declined to recall the money. We have received conflicting information from you regarding your relationship to the account holder, so we would recommend that you speak to them to resolve the issue. As we made you aware on the phone, there was an outstanding balance on the account from 2017 that the card was linked to, and our automated systems will continue to try to recover the money.
Regards
Emily
1 review
1 helpful vote
11/4/18
Following a Quotatis request for local double glazing installers I am pleased to say that Westminster Windows came out tops with Price and, the Service and Installation experience was brilliant!
David at Westminster and the Fitting Team gave excellent service and an outstanding job was completed cleanly, professionally and within the time-frame quoted.
Many thanks, highly recommended!!
David at Westminster and the Fitting Team gave excellent service and an outstanding job was completed cleanly, professionally and within the time-frame quoted.
Many thanks, highly recommended!!
Tip for consumers: Avoid the cowboys and go straight to the Marshal!
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1 review
1 helpful vote
9/8/18
I hired a tradesman- RANDALS ROOFING recommended by quotatis. The tradesmen did a very poor quality job , took my money and then never the answered any calls - I'm reporting home to trading standards. Tried to let quota know who also don't a see phone at all
STAY AWAYNFROM BOTH -
STAY AWAYNFROM BOTH -
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Hi Nicola,
I'm sorry to hear that you've had poor quality work done. I understand that our Quality Manager Carol has tried to contact you and has sent you our online complaints form to fill in, since you left 5* reviews for the contractor. We'd like to help you resolve this, so please get in touch with us if we can be of any assistance.
Best wishes,
Emily
Customer Experience Manager
I'm sorry to hear that you've had poor quality work done. I understand that our Quality Manager Carol has tried to contact you and has sent you our online complaints form to fill in, since you left 5* reviews for the contractor. We'd like to help you resolve this, so please get in touch with us if we can be of any assistance.
Best wishes,
Emily
Customer Experience Manager
1 review
0 helpful votes
8/18/18
Tm Contractors have done work on my drive way and the work was done in a profession manor very happy to recommended to all.
Absolutely wonderful work
Absolutely wonderful work
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Thanks for your review Simon! I'm glad you've had a good experience with one of our contractors. If you need anything in the future, we'll be here!
Best wishes,
Emily
Customer Experience Manager
Best wishes,
Emily
Customer Experience Manager
1 review
3 helpful votes
7/31/18
have been trying to get in touch with Quotatis for over a week but to no avail as the roofer that was suggested was totally unreliable and did shoddy incompleted work, damaged our property, took our money and left.
This is a company that I will not be recommending as there is no way of contacting them by phone and my email has not been answered to for over a week. The answering machine is in French!!!! The tradesmen that are supplied are not screened so basically you are then dealing with 'cowboys'.
Very bad, disappointing experience.
This is a company that I will not be recommending as there is no way of contacting them by phone and my email has not been answered to for over a week. The answering machine is in French!!!! The tradesmen that are supplied are not screened so basically you are then dealing with 'cowboys'.
Very bad, disappointing experience.
- Helpful? Yes 3
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Hi Mamta, Thank you for your review and we are sorry to hear of the problems you have experienced. I understand that you have spoken to our Quality Manager who is looking into your complaint as customer satisfaction is something that we take very seriously. Please get back in touch with Carol if you need anything further. Kind regards, Emily Customer Experience Manager
1 review
2 helpful votes
7/14/18
I contacted Quotatis for 10m run of fascias/soffit replacement. One company responded, First Choice of Fraddon, Cornwall. The quote for £1200 for 10m run of fascia and soffit and drain was okay, though was just for capping, not replacement, but I also included approx. 2.5mx3m flat roof over the sunroom, and quoted £900 just to put one mineral cap layer on, with solar paint. In retrospect, should have cost just a few hundred pounds for the sunroof, as another local company quoted £1200 plus VAT to fully replace 8.3mx 2.5m roofing including new OSB decking, 3 layers and solar paint! That company got the garage/kitchen roof job, as First Choice quoted £1600 just to put one cap layer on the kitchen/garage, way too expensive! I added gutter panels/sheets, as the felting was decayed on the south side, plus 2 upvc fascia caps to the sunroom. Total cost came to £2850, way over the top for less than 3 days work to complete. Moral of the story is always get 3 quotes. I would avoid First Choice in future. I cannot blame Quotatis per se, but although I did find First Choice on the Quotatis website with customer feedback, some of it bad, I could not see how to leave the feedback myself. So that is why I would rate Quotatis low.
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1 review
2 helpful votes
5/2/18
Very bad service from the company and professional called ELITE SERVICE they are absolutely rogue and stay away from them and Shane the guy who claim the company is now bankrupt liars and cheats
- Helpful? Yes 2
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We are sorry to hear that the work has not been completed to your satisfaction and thank you for your feedback. Our Quality Manager has contacted you and is in the process of contacting the contractor.
1 review
3 helpful votes
4/20/18
Em never again. Quotatis said a number of pros would contact me got one. Went with it bad mistake. I was told i was sent six emails about this pro still looking for them. There was a number of issues about this pro that I emailed to quotatis on poor workmanship. I asked based on these issues if quotatis thought this worker was a quality pro as they had stated, yes or no, did not get an answer. The person said she could not understand what the problem was. We are talking about damage to my satellite dish, paint splatter on my car. These pros left my property saying they would be back with a chemical. Never seen them again. They only contacted me three days later after quotatis phoned them. The words that the pro used were I dont know what you are dubious about. I asked him if he was serious. He said He was going round looking for the chemical for two days. I asked quotatis if they believed this, yes or no. She said she was not aware of the pros agenda. I could give quotatis a clue they left and went to another job with no intention of getting back to us. The pro said he would return and clean the gutters and fix my car, I asked him if he was serious as if I would let him near my car. He never even mentioned the satellite dish. When the pro was at my house sky went off they had damaged the dish he went away and got some glue to stick it together. He said He had ordered a part from screwfix and he would fix the dish properly. I have been left with the damage. I will put it in a sentence lack of care and respect all round and also no professionalism. Hopefully this is yet to come.
Tip for consumers: Do not
- Helpful? Yes 3
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Thank you for taking the time to contact Quotatis to explain the issues you have experienced recently. At Quotatis, we match you with contractors to provide you with a quote to carry out the work you described on your enquiry. Unfortunately, you engaged the contractor to complete work that you didn't describe on your enquiry, which made it difficult for our Quality Manager to track.
We have requested photos of the work you are unhappy with, but we haven't received these yet. If you would like to provide us with these, please send them to our Quality Manager on the email address she has supplied you with. We have also contacted the contractor requesting that they get in touch with you directly to resolve the issues you have raised. We have also provided you with details of the contractor's insurance provider should you wish to go down this route.
Kind regards,
Emily
We have requested photos of the work you are unhappy with, but we haven't received these yet. If you would like to provide us with these, please send them to our Quality Manager on the email address she has supplied you with. We have also contacted the contractor requesting that they get in touch with you directly to resolve the issues you have raised. We have also provided you with details of the contractor's insurance provider should you wish to go down this route.
Kind regards,
Emily
1 review
2 helpful votes
4/18/18
Brilliant job done... i had a really big tree that needed to be cut back, Acorn arrived gave me a quote which was fair and started there and then they were all done in about 2 hours, minimal damage to the shrubbery around the garden the lads working on the tree were very polite and they done exactly what we wanted.I would definitely recommend them and would use them again..
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1 review
2 helpful votes
3/26/18
Fantastic, professional and friendly work by James Donhou and son. Replaced a picket fence working in challenging terrain. Excellent job at a fair price.
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1 review
1 helpful vote
3/7/18
I have just had my back garden blocked paved, also my front drive cleaned by,
Peter and his fantastic team in Bristol.
Would recommend these workmen to anybody interested.
JD
Peter and his fantastic team in Bristol.
Would recommend these workmen to anybody interested.
JD
- Helpful? Yes 1
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1 review
4 helpful votes
1/25/18
Stay away from this company, I keep receiving tens of calls from companies which can't even perform the job. They confirmed my contacts were deleted but new companies keep calling me, so they clearly have a terrible way of managing your data - forget about your data privacy with these guys!
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Hi Fabrizio, since posting this review I understand you have been in touch with Chris who has passed on the numbers that have been calling you to investigate. We have notified all the companies we matched you with again to ensure that they definitely do not call you any more. As you are in correspondence with Chris I will leave you with him to help you. Best wishes, Carol
1 review
6 helpful votes
12/19/17
Honestly they charge me and offer a very far away leads. I called them for so many times and nothing sort it but they still took
Money out of company card. Guess what they took at 6am so i wont be able to cancel etc...
I have asked for refund and they say its impossible . Come on we are in 2017 and you take the money out of my.account without a contract i heared from
Them .
I always knew i have a contract wich i signed with Mr Sam from quotatis . I will go futher and investigate this quotatis company as not fair to take money out from my account without providing the right service.
I cant believe i had to call them
Every week almost since september
Money out of company card. Guess what they took at 6am so i wont be able to cancel etc...
I have asked for refund and they say its impossible . Come on we are in 2017 and you take the money out of my.account without a contract i heared from
Them .
I always knew i have a contract wich i signed with Mr Sam from quotatis . I will go futher and investigate this quotatis company as not fair to take money out from my account without providing the right service.
I cant believe i had to call them
Every week almost since september
- Helpful? Yes 6
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2 reviews
12 helpful votes
11/5/17
A good platform, however, like many of the others it is very much on the side of builders. It's good to get a selection of contractors, but you will find that even poor ones are listed here. The business model seems to be get them to subscribe, so they are quotatis customers, so if you leave bad reviews it effects their rating which means they are less likely to pay a subscription. This means they favour good reviews, so you have to be very careful.
I had a ghastly experience and was surprised at how hard it was to do a review.It felt like lip service, they were not that interested in what I'd been through. I'm not impressed. I rely on reviews to make a decision about how to spend my hard earned money, I leave reviews when I'm v impressed or when I've been very let down.I think this company vets reviews and gets in the way of free and frank reviews - so it's very unreliable.
I had a ghastly experience and was surprised at how hard it was to do a review.It felt like lip service, they were not that interested in what I'd been through. I'm not impressed. I rely on reviews to make a decision about how to spend my hard earned money, I leave reviews when I'm v impressed or when I've been very let down.I think this company vets reviews and gets in the way of free and frank reviews - so it's very unreliable.
- Helpful? Yes 6
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1 review
1 helpful vote
11/3/17
JCM contractors arrived at agreed time to give quote. Commenced work on time and worked continually until work completed again on time. Hard working and pleasant bunch of lads. Added a few refinements outside the agreed work schedule
to improve the project at no additional cost. Left site clean and tidy. Tenants and myself totally satisfied with a good job all round.
to improve the project at no additional cost. Left site clean and tidy. Tenants and myself totally satisfied with a good job all round.
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1 review
1 helpful vote
10/26/17
Be careful. They have rogue traders on their site and do not include bad reviews about the company
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Customer Questions & Answers
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After my experience with quotatis i wouldnt bother to be honest i got ripped off for a terrible job
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Quotatis do not resolve problems with clients. Their purpose is to gain income from tradesmen for supplying leads to them of potential clients. They do not check the suitability, reputation or competence of tradesmen within their scheme. For the kind of help you seek, you need to contact Citizens` Advice:- Telephone: 03454 04 05 06. This webpage will also give you guidance:- https://www.citizensadvice.org.uk/consumer/getting-home-improvements-done/problem-with-home-improvements/
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Good Afternoon, I understand that our Quality Manager has been in contact with yourself regarding the ongoing issue you are having, and i believe you are going to come back to our Quality Manager when the work is completed. If there is anything else we can help you with we are more than happy to help Kind Regards
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Good Morning Jean, If you could contact our office on 02035144085 and we will be happy to assist you.
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Good Morning Lynn, If you could contact our office on 02035144085 and we will be happy to assist you.
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Do a 'test' see how long they react to get a 'tradesman' for an emergency quote to something you know a lot about. See how many, then for how long. With your experience test the knowledge of the 'tradesman' who may turn up. My problem herein was with Quotatis approach. They have far too many websites they are linked to or own. I had an emergency boiler job for one of my tenants a hundred mles away from my home. Well by the time Qotatis responded I had fixed up everything via another organization in 30 minutes. Your the trader who will pay Quotatis. From customers, if you don't get the customers, then you judge. btw. the Job was done to my expectations. Strangely enough the Plumber was also registered with Quotatis. But he said he never got the emergency untll 7 hours later. You Judge ???? He dropped Quotatis so he said..
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Good Morning Matthew, If you could contact us on 01603 899910, one of the team will happily go through all the options. Kind Regards
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About Quotatis (from the business)
Description
Quotatis helps you find the pro who can turn your dream home into a reality. We'll put you in touch with up to 4 tradespeople that can help you with your project.
We provide tradespeople with customers that are interested in their product, to help them grow their business.
We provide tradespeople with customers that are interested in their product, to help them grow their business.
History
Quotatis began in Paris, France, in 1999. In 2006, we opened in the UK in London and soon moved to Norwich, Norfolk. Since then, we've become part of the ADEO Group, the leading French player in the international DIY market and the third largest worldwide.
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Company Representative
Emily R.
Title: Customer Experience Manager
I have been working at Quotatis for 3 years as a content writer, ensuring that both consumers and tradespeople can get the most out of our service by providing them with useful tips and advice. Now that I'm a Customer Experience Manager, I'm focused on making sure that our customers have the best experience with us, whether through blogs, videos or social media.
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Quotatis?
Thanks for your review! It's great to hear that you had a great experience with our service. If you need anything else, don't hesitate to get in touch.
Best wishes,
Emily Rivers
Customer Experience Manager