QuestionPro customer service was awesome. The agent I talked to using the chat feature was able to fix my issue in less than a minute.
I have found QuestionPro quite easy to use and even when I have issues their support team is readily available to assist.
I would like to thank your live chat speciality Aditya Gopalkrishnan for his operative and great service!
Aditya helped tremendously with integrations. Documentation of the procedures were also sent via email making it easy to replicate.
Pretty user friendly, easy to use system, although their high end options are a little expensive.
It might sound crazy but QuestionPro doesn't have FORMULAS! That's a very big downside to their software! How should I use it?
I am using QuestionPro to send a customer satisfaction survey to a select group of our partners. The Tool is quirky and it not intuitive and full of BUGS! Many of the advertised functions don't actually work such as the security feature to lock the survey with a unique password for each participant or with a global password. Also after you enter a survey with skip logic and then copy that survey, the tool doesn't reliably copy the survey; many of the questions went into error and the skip logic had to be reprogrammed. The staff at QuestionPro said that is a known bug and there was nothing that could be done about it.
Other things that I don't like include the fact that you cannot customize the reminder email. You cannot also put the logo on just the first page of the survey.
Additionally QuestionPro has a feature to allow a survey participant to save their survey and finish it later; however if you have questions with skip logic; the save & continue function does not work reliably; when the customer tries to pick up where he/she left off, the questions are presented but none of the possible answers are visible so the customer cannot answer the question. If that question is mandatory, then the customer has to restart the survey all over all. When I asked the online chat support person for assistance, they once again said that this is a known bug.
The tool has a 15 minute idle timer. If the customer stops to answer a call or talk to someone for more than 15 minutes, the survey tool cuts them off and they have to start all over again. You cannot customize or turnoff this automatic idle timer.
In summary I do not recommend this tool to anyone.
Overview
QuestionPro has a rating of 3.6 stars from 28 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with QuestionPro most frequently mention and customer service. QuestionPro ranks 17th among Survey sites.
QuestionPro includes multiple pre-built survey templates and more than 30 question types, which can be used by companies to create questionnaires and personalized surveys. It offers tools to reach respondents through email, integrated pop-ups, and survey posting on social networks including Facebook and Twitter.
With over 10 million users across 100 countries, we have provided survey software to Fortune 100 companies, academic institutions, small businesses, and individual researchers for over ten years.
Essentials: Free
The world's best free survey software.
Free for life, never expires!
Unlimited surveys
Unlimited questions
Unlimited responses
No credit card required
25+ question types
Customize survey colors
Add your own logo to survey
Skip logic branching
Question & answer piping
Shareable dashboard reports
Customized thank you page
Data exports (xls & csv)
Basic quota management
24*7 support
Advanced: $85/month
Everything in Essentials plus:
Unlimited responses
Discounts on multi-user plans
35+ question types
Advanced logic and piping
Email reminders and scheduling
Salesforce Integration
API Integration
Multilingual Surveys
Advanced quota control
Offline data collection
Gift cards and survey rewards
Custom email notifications
Custom variables
Panel Integration
24*7 chat and phone support
Enterprise: Request pricing
Everything in Advanced plus:
Dedicated success manager
Team management and collaboration
Import data from external sources
Advanced integrations
Enterprise security and certifications
Sentiment analysis
Region-specific data centers
Advanced analysis tools
Single Sign-On (SSO)
Webhooks and API
Custom contracts
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members