QualityBath.com

Akiva was extremely helpful and responsive. He helped me find the best deal, quickest shipping time and perfect color. He even responded on Sunday night. Greatly appreciate his help!

Lea was very professional and made sure that my experience was positive. I recommend this company because of their integrity in making sure their client's needs are met.

This was my first time dealing with QualityBath.com and it won't be my last. To start off, they had the best price on the exact product I was looking for. So I decided to take a chance and I ordered a rather expensive fireclay sink from a company that I had never heard of before. The website was easy to navigate and the ordering process was super easy. They even took PayPal which gave me some added confidence and insurance if things had gone bad. Through no fault of their own my sink was apparently damaged during shipping. I discovered this and I was immediately worried about the return process. It was the weekend and they were closed and for a brief moment I was afraid that there would be trouble getting a replacement. On the following Monday I called their 1-800 number and quickly I had a real person in the return department on the phone named Janet. She was incredible to deal with. All I had to do was email some pictures of the damage and within the hour I had a follow-up email stating my replacement sink was due to be shipped out within 72 hours. That was about as painless as you can get. I am so impressed with QualityBath.com that there can be no doubt that I will do business with them again. I strongly encourage anyone reading this to give them a chance. QualityBath.com did right by me. Thank you.

The price is less than other companies,
But don't buy on it. The charge restocking fee, you pay for the return and insurance if you need to return item for some reason. I won't recommend.

Quality bath was helpful in identifying products that would our requirements. The purchase and delivery process was smooth. Still installing, so the end result is TBD, but so far so good!

Given my experience with most customer service departments, especially these days, I was grateful for the quick and helpful response I received from Adina at Quality Bath. Thank you!

Akiva was very helpful and quick to respond to all questions.
With her assistance the ordering process was very easy.

Ordered a soaking tub with accessories from Ellie! She was the most helpful, professional and courteous to deal with and most patient. If you want to be treated like family, ask for Ellie. Amazing!

Adina was very quick to respond to my inquiry. She demonstrated exceptional customer service in resolving my issue. I would highly recommend Quality Bath!

Lowest prices I could find. And when one of the products arrived damaged due to shipping, quickly resolved by me sending a picture of damage and Adina sending a replacement.

We have ordered several items from Quality Bath over the past few years, without issue. Their pricing is very good, and we've always found their customer service to be helpful. Our most recent purchase involved several special order items with an extended lead time. Unfortunately one of our sinks was the wrong size for a vanity. We have found that the best measure of customer service is how a situation is handled when things go wrong, and with these products there is obviously little room for error. In this case we could not be happier with how we were treated as customers, and how the issue was solved. Dov immediately responded to my email to ask for pictures of the wrong sink, and Freida also took action with Duravit to find out what product was shipped, and to locate a proper replacement (which fortunately was in stock).
The whole process was courteous, professional, and grounded in common sense. We received our replacement sink a full 10 days earlier than expected. We highly recommend Quality Bath, and will continue to order from them due to their solid customer service.