QP Jewellers

The worst experience of shopping possible.

Necklace and earring set arrived, then it was literally worn once before the earrings broke IN THE BOX.

Customer service manager, David, which I contacted before posting this opinion, did not even try to help out with the query, constantly repeating the same sentence.

Got the set for Mrs so she could wear them on these two occasions which she was not able to.

Not sure what is worse, quality of the product or aftercare service.

AVOID! At all costs!

I used this website to buy a gift for my Mother. I got her a pair of amethyst stud earrings with a floral design. To say I was impressed is an understatement. The jewellery not only looks beautiful but is very elegantly presented. My Mother is over the moon with her new earrings and I'm very happy with all aspects of the service I received from QP Jewellers. My order was placed then delivered to Switzerland shortly after I think using FedEx.

I ordered emerald earrings based on the picture on their web site. What I got instead looked like I piece of dull plastic. After calling their customer service and exchanging emails, I was receiving conflicting information. On the phone they told me they didn't have better quality stones, through email they offered to replace the stones with better quality stones. I opted to return the earrings and never have anything to do with them again.

I sent in my bracelet for repair, which was fine and they dealt with it very efficiently. After chasing up on my dispatch I didn't receive a tracking ID and again after chasing up I was told my item was already delivered to my house. I never received it. Then I was told, finally after I got an answer, they will get in touch with the dispatch department. Still waiting for feedback and I tried to talk to someone since then. I am still waiting and my bracelet is in Neverland. I hope my social media comment will finally make them to reply.

I ordered a pendant for my wife for Christmas and paid an extra £20 for a thicker chain. The web site shows their address as being in the UK so I trusted it. The pendant arrived from the USA with the standard chain and by email with QP Jewellers we agreed I would keep what I had and they would refund the extra £20 I had paid. There have been many emails between us since then and they have said at least 3 times they will refund the £20. Unfortunately, it still has not been refunded 2 months later. Every time I telephone them I get the answerphone and have left messages that are never replied to. Please avoid this supplier.

I never recieved my Ruby white gold pendent
I was 255.00 for thee up grade
Their automation tried charging for several i didnt want
They lied about the delivery Said it would be DHL
I was charged an uniformed fee of 2.55 on my card called international
I have no product & im out 257.00 altogether
Their Shipper FedEx called & said they won't delivery their package & sent it back to some place in Los Angeles
Its clear they have no idea what they're doing other than taking people money
Ruined there Birthday Gift with nothing but stress & charged my card without any idea how to deliver my product

QP Jewellers were very efficient and professional in assisting me with buying an engagement ring. They offered me a personal service above and beyond what I would have expected from an online retailer. The ring arrived quickly and I was over the moon with the quality and look.

I would have no problem in recommending QP Jewellers to anyone and have already told a number of friends about them. If you want a great quality product and excellent, personal service look no further.

I'm extremely impressed!

Jewelry is such a personal and inspiring gift. However, as men we do not always have the same taste as our lovers. My wife did not want to kill the mood by telling me she did not like her necklace until the return date was passed. QP was completely unflexable about a return. BETTER KNOW WHAT YOU WANT AND QUICKLY RETURN IT. I WILL NOT SHOP JEWELRY ONLINE AGAIN.

I used QPJewellers to buy a ring for my wife in September 2011. I'm not great with computers and I was taken through the ordering process by a very helpful young man from the Company. The ring had to arrive by a certain date and I was assured it would arrive in good time, and it did.

My wife is very happy with the sapphire ring and has expressed her fondness of other items from QPJewellers so no doubt I'll be back at Christmas.

Thank you for helping me make my wifes birthday extra special.

John