I sent in my bracelet for repair, which was fine and they dealt with it very efficiently. After chasing up on my dispatch I didn't receive a tracking ID and again after chasing up I was told my item was already delivered to my house. I never received it. Then I was told, finally after I got an answer, they will get in touch with the dispatch department. Still waiting for feedback and I tried to talk to someone since then. I am still waiting and my bracelet is in Neverland. I hope my social media comment will finally make them to reply.