PyrexReviews 1

I had a Pyrex 9 x 13" pan that a coating was peeling off or deteriorating; it was coated with some non-stick substance Pyrex called: "clear advantage" which is ironic because it is a disadvantage. Pyrex said too bad on the coating coming off and the pan could not be "saved" but offered me nothing as a continuing customer, consumer adjustment or anything as a courtesy. The writer was indifferent to the fact she just told me my pan was junk and ignored the obvious, I needed a new pan. Continuing customers are low-hanging fruit for most companies and most companies know it takes a fraction of a dollar to keep a customer to that of the dollars spent on getting new customers. Pyrex was indifferent to standing behind its product or providing service and any incentive to remain a customer. Beware when buying Pyrex, don't expect service nor product integrity - in fact, don't expect customer service integrity either. Read carefully the reviews where the pans exploded as it was coming out of the oven... david