• Purebulk

Purebulk

Overview

Purebulk.com has a rating of 4.63 stars from 37,114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Purebulk.com most frequently mention customer service, free shipping, and shopping experience. Purebulk.com ranks 3rd among Vitamins & Supplements sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.2%
Positive
30
Neutral
2
Negative
2
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What reviewers want you to know

Positive highlights

  • Purebulk is the best for pricing and friendly customer service
  • Love and appreciate the variety of good quality products.

Critical highlights

No critical highlights yet

How would you rate Purebulk?
Top Positive Review

“LOVE MY PURE SLEEP”

Sharron C.
2/2/24

I ordered the special priced Pure Sleep with Refill Packets. I'm recently married and we go back and forth between our two houses. It's nice to have Pure Sleep at both places. I love the product. Best sleep assistance I've ever used. No hangover feeling in the morning. I just feel rested and ready for the day.

Top Critical Review

“Paid in full and did not get my order”

John N.
7/6/22

Ordered and paid in full almost a year ago, but never got my order. There was some issues with their carrier and the order was returned to Pure Bulk after several months in damaged condition from their carrier. The last message i got from support was that i was not getting a refund and i had to fix the issue myself with their carrier. I did not receive any items from them.

Reviews (37,114)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (33) quality products (19)
Thumbnail of user daphnep23
Daphne P.
1 review
0 helpful votes
March 7th, 2020
Verified purchase

Couldn't find the product, several times searching gave me powder only after finally after spending time it took me to the powder again and when I clicked on it gave me the option of capsules....

Thumbnail of user jamarg7
7 reviews
1 helpful vote
March 6th, 2024

There is a real heaven of supplements for me. I do my best to keep an eye on my health so I daily consume tons of vitamins, amino acids and other stuff.
I would say I was quite disgruntled by the delivery. It wasn't that fast and I didn't like it. I don't have any gripes to the website or to the assortment, but I can't stand with the delivery. Guys I urge you to do something with it, try to speed it up somehow, idk how.
In that case you will be very cool without any serious competitors on the market!

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Kelly H.
4 reviews
0 helpful votes
August 30th, 2018
Verified purchase

I've ordered from Pure Bulk for several years and noticed that all the products don't list information about the product. It would really help with choosing supplements.

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anonymous V.
4 reviews
0 helpful votes
September 18th, 2018
Verified purchase

Came back here to purchase after not logging in since May 2018. Does not recognize my email and password.

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Constance O.
1 review
0 helpful votes
November 28th, 2017
Verified purchase

Your prices have doubled! I used to order 25 grams for $52.50. Now it's $39 for 10 grams. What brought on the increase?

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Rolf P.
1 review
0 helpful votes
July 7th, 2020
Verified purchase

Would not accept my payment method first time.
Accepted same method second time, after much
head scratching and reentering info.

Thumbnail of user monseb
1 review
0 helpful votes
June 10th, 2023
Verified purchase

Since last month i need to get NAG but is not available, when is going to be available?

Thumbnail of user jocelynt14
Jocelyn T.
1 review
10 helpful votes
July 17th, 2020
Verified purchase

CoA option is really hard to find, should be more obvious on the "cart" page, i.e. just check a box if you want CoAs included. Also, there used to be a shipping option that was "call for pickup" and we could arrange our own shipping, but now the only shipping options are incredibly slow or incredibly expensive. (Also, the cheapest shipping options don't even tell you the time frame, so I mistakenly chose the cheapest one a few weeks ago and it STILL hasn't arrived!) Shipping options really need to be clearer (and better!)...

Thumbnail of user kathrynh224
Kathryn H.
1 review
3 helpful votes
May 24th, 2020
Verified purchase

If you click on Paypal too soon in the process, you don't get any discount coupons applied. Misleading.

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Marc H.
2 reviews
0 helpful votes
June 26th, 2018
Verified purchase

I love the selection but I wish you could sell it from canada.I did not like the fact I had to pay duty at my door.

Thumbnail of user eduardos46
Eduardo S.
1 review
0 helpful votes
June 11th, 2020
Verified purchase

I don't like, after I accept to pay a amount of money and I finish the work with Paypal for that amount, at the end of the payment, appear the shipping charge. Pure Bulk, must to tell me the total, including the shipping, before I enter in paypal. Because that way, looks dirty and I guess, Pure Bulk is a serious company and doesn't must to do that.

Thumbnail of user benoith10
Benoit H.
1 review
0 helpful votes
November 6th, 2018
Verified purchase

Great selection of product and good experience overall. Missing some details with regards to some product composition, but not so much a major issue.
Significant problems checking out as the system would not recognize my billing address as the CC one on repeated attempts, had to use a different card.

Thumbnail of user patb146
Pat B.
7 reviews
1 helpful vote
April 6th, 2018
Verified purchase

Nice search feature. Easy to navigate site. Changing order size of product seems to require adding the new quantity to cart and deleting the old. Otherwise good experience, so far.

Thumbnail of user adap18
Ada P.
1 review
17 helpful votes
April 25th, 2020
Verified purchase

I ordered multiple items and they were shipped in a single box which is perfect, but the larger bags were place on top of smaller items with no packaging material in between to isolate or secure them, and the friction between bags punctured several of the larger pouches multiple times, causing contents to spill out. A real pity, as I waited five weeks for these items to arrive! Adding some paper or other packaging material Between items to absorb the friction and secure the shipment, would be very much appreciated.

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Troy F.
2 reviews
0 helpful votes
December 17th, 2017
Verified purchase

International shipping option DDU makes it very difficult to track packages to Canada. The main pages were never properly updated with sub-shipper information (e.g. USPS) nor did it include all information from the Canadian shipper.

The product was fine but paying nearly $20 for shipping was ridiculous. I got a similar size package shipped on the same day from (from Oregon) shipped directly to me in 1 week (this Pure Bulk shipment took more than 2 weeks) for free (!!!!) plus I always knew where the package was.

I won't be ordering from Pure Bulk again due to this shipper.

Thumbnail of user stephena68
Stephen A.
4 reviews
0 helpful votes
May 16th, 2018
Verified purchase

All good except your USPS shipping charge is a lot higher than I usually pay for bulk or branded supplements from the States. Will see how it goes at this end. All the best

Thumbnail of user karind32
Karin D.
1 review
0 helpful votes
June 7th, 2020
Verified purchase

I typed in Clif High for a discount on Pure Sleep but got a message saying it wasn't valid. I received an email acknowledging my order and next I received an email for a discount on what I assume is a future order. I don't really care and would have bought Clif's product regardless, but it's kind of an annoying "shopping experience." Since you asked...

Thumbnail of user harryd59
Harry D.
1 review
0 helpful votes
October 28th, 2017
Verified purchase

I ordered magnesium citrate as the Magnesium L-Aspartate still wasn't available. Now you tell me it will be and you'll honor the %25 from before. I don't need both at this time!

Thumbnail of user lindaw275
Linda W.
10 reviews
1 helpful vote
January 24th, 2018
Verified purchase

The site was confusing. No search bar. You're pushing PayPal, which I don;t want to use. Guess you don't carry TMG any more.
Wanted to order it. Didn't see easy way to contact you. But like your products & the purity.

Thumbnail of user amya107
Amy A.
6 reviews
0 helpful votes
August 13th, 2018
Verified purchase

not as good as others that I have used like Swanson, Amazon.
Surprised that your website doesn't save an order even though I have logged in but decided to wait a couple of days before check out.

Thumbnail of user elizabethw250
Elizabeth W.
1 review
0 helpful votes
August 24th, 2020
Verified purchase

I like PureBulk for the purity of their products. I just wish that they made it easier to find which supplements they sell in capsules. If I hadn't thought to searched a second time, after reading the exact wording on a previously purchased product, "L-Arginine Base Capsules", instead of just L-Arginine, I wouldn't have been able to find a product I had previously purchased. As a result I found another product that I wanted was also sold in capsules... which wasn't revealed until I searched for that supplement by name followed by the word"capsules".

Thumbnail of user johnd991
John D.
31 reviews
24 helpful votes
March 27th, 2018
Verified purchase

There are no customer ratings for any of the individual products. That is not good. There is no information about the shelf life of any of the products. That is not good.

Thumbnail of user allisons106
Allison S.
1 review
0 helpful votes
September 3rd, 2018
Verified purchase

I thought the mobile version of this site was a bit diffict to navigate.
I have recently realized that the capsules are not all filled the same. Some caps are only half to 3/4 full. This is very dissapointing. I am fighting an infection right now and am taking 2 caps every 30-60 min. Now I realize I am not getting the full dose. Not cool

Thumbnail of user georgem1154
George M.
1 review
0 helpful votes
July 5th, 2020
Verified purchase

Finding the vegan capsules is difficult. It is not intuitive to look under " container'. Why don't you just list 'capsules' and powder?

Thumbnail of user greten
Grete N.
1 review
0 helpful votes
November 8th, 2017
Verified purchase

The shipping is sooo expensive! We (in Norway) can only buy for about 41 dollars including shipping, so we don't get much!

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