• Punchbowl

2021 CUSTOMER CHOICE AWARD

Punchbowl

Overview

Punchbowl has a rating of 3.1 stars from 872 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Punchbowl most frequently mention birthday party, guest list, and customer service. Punchbowl ranks 1st among Event Planning sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 27.8%
Positive
5
Neutral
0
Negative
13
26
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What reviewers want you to know

Positive highlights

  • Beautiful invitations, easy management of the guest list and timely reminders all helped us plan a perfect party.
  • Planning my friend's surprise birthday party was a big undertaking - and this app came to save the day!
  • 2021 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate Punchbowl?
Top Positive Review

“I love Punchbowl I”

Jasper M.
3/6/24

Great invitation choices; easy to customize, very user-friendly site. I was very pleased with how well the entire processed worked, from designing, to sending, to replies, and reminders. Recommend highly, will use again.

Top Critical Review

“Ripped off”

Alyssa C.
2/7/24

Punch bowl advertises as free, but they do not tell you that you need to pay a subscription. If you do the free trial, you can cancel, but you can't manage the invite that you just sent out. Which is the whole purpose of an Evite. So disappointed in the lack of transparency of the website and it taking advantage of users.

Reviews (872)

Rating

Timeframe

Other

Reviews that mention popular keywords

guest list (43) birthday party (54) customer service (40)
Thumbnail of user lorip519
1 review
0 helpful votes
January 5th, 2022
Verified purchase

I had an issue but the Customer Service was great and took care of things very quickly. I would recommend this Company!

Service
Value
Returns
Quality
Thumbnail of user elizabethb1160
1 review
0 helpful votes
November 5th, 2020

I initially wasn't thrilled with this service but their customer service and marketing teams followed up with me immediately and resolved my issues quickly and painlessly! Updating my review accordingly.

This is basically a very simple contact management software service with the sole purpose of sending invites and managing RSVPs. Unless you are hosting 6 or more events per year, this is a waste of $95. I am a little salty because I found the evite to be average at best and will never use this site again, mostly because I am disappointed at the price point for what I perceive to be little value.

Thumbnail of user ebonyw29
1 review
0 helpful votes
February 13th, 2020
Verified purchase

Very user friendly. Alot of verycool designs for free. I would absolutely would reccomend and use again.

Thumbnail of user cheris98
1 review
0 helpful votes
August 26th, 2020
Verified purchase

This was my first time using Punchbowl. I wanted to throw my daughter a virtual housewarming. The invitation I found was beautiful. The only reason I am not giving 4 stars is because the invite info was not 100% customizable. I had to choose one date and could not input a span of dates as I wished, since her registry was on Amazon and I wanted to give folks up until her move-in date to send gifts, followed by a Zoom tour of her new place. However, there is an option to send messages and updates to all guests so I was able to explain what was going on there. It all worked out wonderfully in the end.

Thumbnail of user shonnem
1 review
1 helpful vote
October 29th, 2020
Verified purchase

I was excited to use Punchbowl to send invitations to my daughters birthday party. It was my first experience with the app and I really liked the option they give you on sending your invitations. I even sent one to myself just to see how it would look and I was pleased. They also give you the option after the event to send thank you cards. I really recommend it.

Thumbnail of user peerr
1 review
0 helpful votes
February 11th, 2022

I purchased a membership hoping for a month by month payment plan and did not realize I had signed up for an annual one. When asked to give feed back I mentioned that I was a disgruntled about paying for the full year when I intended to use it just for one occasion. The CEO quickly responded and refunded me the 11 months. I was not even asking for a refund but they gave me one anyway. This is the first time as a customer that an issue communicated in the feed back form was personally addressed by the CEO and so quickly, was very impressed.

Products used:
Online invitations

Service
Value
Shipping
Returns
Quality
Thumbnail of user darlenea54
1 review
0 helpful votes
February 7th, 2020
Verified purchase

Easy to use, plenty of designs to choose from. I like the ability to upload a picture to personalize the cards.
One critique, can't get to thank you cards unless you access it it through the thank you reminder email. You might want to check that out.

Thumbnail of user saras657
1 review
0 helpful votes
March 18th, 2020
Verified purchase

Very easy to use. I liked the designs. I ordered the envelopes that were lined for an upcharge. I didn't realize I would have to put the liners on myself. Other than that I was very happy with over all process.

Service
Value
Shipping
Quality
Thumbnail of user miab85
10 reviews
2 helpful votes
December 10th, 2020

Punchbowl is an amazing site to arrange for a party or celebrations. They have good ideas for different parties and free Greeting cards. Makes easier!

Thumbnail of user alexl679
6 reviews
0 helpful votes
April 30th, 2021

Very nice site for creating free online invitations and digital cards. We can also make personalized beautiful eCards by our own. I really liked some of their Thoughtful Gift Cards. Amazing themes and thoughtful texts. Satisfied with the service.

Thumbnail of user carolew89
1 review
0 helpful votes
April 9th, 2020
Verified purchase

There is a large selection of both invitations and cards from which to choose. The one improvement I would like to see is that you can't select any font for any card, some are pre-selected. Also, you can't change the font size on some lines.

Thumbnail of user shamekac4
1 review
0 helpful votes
January 2nd, 2020
Verified purchase

This is my second time using Punchbowl for birthday invitations. This is a very convenient option when trying to reach people quickly versus mailed invitations.

Service
Value
Quality
Thumbnail of user darreled
2 reviews
0 helpful votes
January 8th, 2020

Punchbowl customer service is exceptional. I took strong issue with the "small print" policy of charging a full year membership that can cancel anytime - bc you don't get your prorated money back! HOWEVER, customer service responded quickly to correct the issue. Punchbowl has terrific products so I am happy they resolved the matter so I can keep using the site without worrying about hidden fees.

Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Darrele - I'm so glad to hear our team was able to help. A couple things I want to mention: We have a 30-day money back guarantee on all our memberships, so it's always possible to get a refund, and we also offer monthly memberships if you prefer to pay month-to-month and cancel after just one month. Please don't hesitate to email us at help@punchbowl.com if you have questions! - Sarah in Marketing

Thumbnail of user natalier135
1 review
0 helpful votes
January 19th, 2020
Verified purchase

It was smooth and hassle free. I would be back for my other event.

Thumbnail of user aamnah
1 review
0 helpful votes
February 13th, 2020
Verified purchase

I've used punchbowl a few times where I need guests to RSVP. It's easy to use and has great card choices. The only thing of concern is that some guests do not get the text for the invite the first time around and I have to followup and resend.

Thumbnail of user giselec6
1 review
0 helpful votes
February 10th, 2020
Verified purchase

I've used Punchbowl for several reasons and for several years! Its classy, professional and easy to use!

Thumbnail of user victoriam289
1 review
0 helpful votes
November 15th, 2019

I signed up for Punchbowl because they have a variety of invitations to choose from. I especially wanted a Paw Patrol invitation for my son's birthday party. The app was a little slow with uploading the invitations to the guests. Otherwise, great invitations and I would definitely use them again.

Thumbnail of user kaedet
1 review
0 helpful votes
December 13th, 2019
Verified purchase

The e-vites were easy to set up and made my invitations more professional and fun. Thank you!

Thumbnail of user alanc333
1 review
0 helpful votes
March 10th, 2020
Verified purchase

This was my first time using an official RSVP service. I thought it was very easy to use, and I loved being able to export my guest list as an excel sheet. That was extremely helpful for organizing and distributing. My only negative is not understanding the $7.99/mo being an annual fee. I may have hastily signed up or it may not have been super clear. I only wanted it for a month and it was extremely easy to reach out and ask for a refund for the other 11 months which I didn't plan to use it. I would certainly use them again.

Thumbnail of user yangyif
1 review
0 helpful votes
November 3rd, 2019

I use this app for my kid's birthday invitation. It is very easy. And it let you keep tracking of RSVP status. After party, it let you design your own e thank you card. It save me lots time. I like it.

Thumbnail of user teresar169
1 review
0 helpful votes
December 12th, 2019
Verified purchase

Punchbowl is very user friendly for designing cards and invitations. There is a wide variety of cards from which to choose and details at your fingertips for RSVP, edits or additions.

Thumbnail of user jeanc82
1 review
0 helpful votes
April 24th, 2017

I have sent a couple e-cards and included a convenient gift card. Unfortunately, i have never shopped or used Amazon, but there was nothing to say that you can only purchase out of the US. That said, the shipping, duty, taxes and exchange made it a total bust... punchbowl originally told my friend that she could request the card 'stud value could be reimbursedone and changed to CDN funds. When I followed up with them they said that she had redeemed it so they couldn't do anything. She never did make the purchase. They stink.

IF ANYONE WANTS TO DO ONLINE GIFT GIVING OR SHOPPING- Use SHOP. CA, They are ABSOLUTELY GREAT. I have learned my lesson the hard way. I will make sure i spread the word... Punchbowl may be convenient and their cards might be customizable, but the rest is a big fail.

Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Punchbowl is an authorized reseller of Gift Cards for Amazon.com. It sounds like our customer support team tried their best to help, but it is true that Amazon gift cards are not refundable. This is due to an Amazon policy, not ours. Once a gift card has been redeemed, we're unable to reimburse it in any way. We note that these gift cards are not redeemable on Amazon.ca here: https://help.punchbowl.com/article/296-amazon-gift-card-redemption-information but we agree that this should be more clear during checkout. We will be sure to pass along that feedback.

Thumbnail of user destinyp8
1 review
0 helpful votes
December 3rd, 2019
Verified purchase

Punchbowl was very helpful in orchestrating my potluck. It sent several reminders to my guests and even a reminder to me after the fact to send a thank you note to everyone for attending.

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From the business

Punchbowl makes it easy to create and send beautiful, free online invitations and digital greeting cards from your phone, tablet or desktop.

Company Representative

Thumbnail of user sarahw420
Punchbowl M.
Typically responds within 3 days

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