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Punchbowl

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Pennsylvania
1 review
6 helpful votes
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Classic bait and switch
September 4, 2017

You think that you will get a valuable service for free. What you actually get is lured into investing time and energy creating something of importance to you (an invitation to an event) which you find out, at the end, cannot be sent unless you allow tacky ads to be included in the card. The alternative? Pay Punchbowl $85 dollars -- an extortion fee, lest you loose the work you have done and have to start over with another provider. They could explain up front the terms of the agreement and let people decide for themselves if they want the product for the price. That is what an honest company would do.

Date of experience: September 4, 2017
Punchbowl M. Punchbowl Rep
over a year old

We're sorry to hear you feel this way. While you do have the option to upgrade to a paid subscription to unlock all of our membership benefits (such as an ad-free experience), our platform is completely free. We do our best to make this clear. The cost you mentioned was for an annual membership. Monthly plans are also available.

Georgia
2 reviews
0 helpful votes
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SuperbBirthday Invitations
January 26, 2020

My first time experience was great and I'll definitely be back. I was able to decorate and make the Invitations that I wanted at no cost. This is an excellent app for anyone trying to create magic. I'm

Date of experience: January 23, 2020
Canada
1 review
0 helpful votes
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I purchased a membership hoping for a month by month payment plan and did not realize I had signed up for an annual one. When asked to give feed back I mentioned that I was a disgruntled about paying for the full year when I intended to use it just for one occasion. The CEO quickly responded and refunded me the 11 months. I was not even asking for a refund but they gave me one anyway. This is the first time as a customer that an issue communicated in the feed back form was personally addressed by the CEO and so quickly, was very impressed.

Date of experience: February 10, 2022
California
1 review
1 helpful vote
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Unprofessional
October 19, 2019

I have used Punchbowl for years and always preferred it to evite. That said, I was baffled when they pulled the "scratch and sniff" stunt (where they claimed to have scratch and sniff digital invites). Obviously I didn't believe it, but I was more shocked that corporate would do something so lame to get publicity. Now, I have 2 party invitations that were already sent out and I want to add some guests. Suddenly paid memberships are required and I can't add my daughter's friend to her invite without paying. If you want to switch your business plan, that's fine. However, you don't pull a stunt like that with invites that are currently out. You have some morals and integrity and do it with new invites moving forward. Nice try with the employee team pictures and kid videos, but shark style bad business practices can't be masked with kid videos. Really lame punchbowl.

Date of experience: October 19, 2019
Punchbowl M. Punchbowl Rep
over a year old

Scott - We hear you and we’re sorry you are upset. From time to time we experiment with different user interface and pricing. We would be happy to upgrade you for FREE. Send an email to help@punchbowl.com and mention Sitejabber in your note. You’ll hear back from us today. We want you to be happy.

India
6 reviews
0 helpful votes
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Very nice site for creating free online invitations and digital cards. We can also make personalized beautiful eCards by our own. I really liked some of their Thoughtful Gift Cards. Amazing themes and thoughtful texts. Satisfied with the service.

Date of experience: April 29, 2021
New York
2 reviews
0 helpful votes
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Punchbowl customer service is exceptional. I took strong issue with the "small print" policy of charging a full year membership that can cancel anytime - bc you don't get your prorated money back! HOWEVER, customer service responded quickly to correct the issue. Punchbowl has terrific products so I am happy they resolved the matter so I can keep using the site without worrying about hidden fees.

Date of experience: January 5, 2020
Punchbowl M. Punchbowl Rep
over a year old

Darrele - I'm so glad to hear our team was able to help. A couple things I want to mention: We have a 30-day money back guarantee on all our memberships, so it's always possible to get a refund, and we also offer monthly memberships if you prefer to pay month-to-month and cancel after just one month. Please don't hesitate to email us at help@punchbowl.com if you have questions! - Sarah in Marketing

Delaware
1 review
7 helpful votes
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Bait and Switch
September 26, 2019

I have used Punchbowl for many years to send evites. No more than 1-2 evites a year. I just went in and completed an entire invitation, added emails, sent a test mail, etc. Only after all of that does it come up to tell you that only new members can send an evite for free. Loyal users now have to "subscribe" and pay. Granted, the least expensive option is only $0.99, however you just can't pay that. You have to join with a monthly subscription and then you have to remember to cancel. This stinks! I'm done with Punchbowl. There are too many free options out there without the hassle.

Date of experience: September 26, 2019
Punchbowl M. Punchbowl Rep
over a year old

We hear you and we’re sorry you are upset. From time to time, we experiment with different pricing. We would be happy to upgrade you for FREE. Simply send an email to help@punchbowl.com and you’ll hear back from us within an hour.

Missouri
1 review
1 helpful vote
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I was initially attracted to the website for their colorful and fresh card templates but after subscribing to a membership I saw that this additional fee was unnecessary. Luckily, I was connected with a customer service representative that was calm and thorough. She was able to arrange a refund and cancel my subscription. Hands down, this is the best customer assistance I've received in a long time, especially in a pandemic.

Date of experience: June 7, 2021
Punchbowl M. Punchbowl Rep
over a year old

Hi, thanks for reaching out. We're so glad to hear that you were pleased with our customer service. Please feel free to reach out to help@punchbowl.com if you have any other questions- we're happy to help. Let us know if there is anything we can improve to make this a 5-star review! - Meghan in Marketing

New York
1 review
1 helpful vote
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Be Careful
January 16, 2023

I needed to do online invites in a hurry. The site is easy to use, but you cannot activate unless you pay for a subscription. I attempted to use the subscription for a minimum amount, but it would not let me. I've cancelled the subscription now - but there is no refund for "unused time.'" Bummer. My fault really - but I wish there were more subscription options for a one time event.

Date of experience: January 14, 2023
Canada
1 review
1 helpful vote
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I used free trial for 7 days then I forgot to cancel it. I also thought if I forget I would be charged with only one month fee. However 8th day I saw that one year membership fee was taken from my credit card then I sent an email explaining the situation and to get a refund. They got back to me in an hour and send my refund at that time. Their support team was very fast and helpful.

Thank you,
Sinemyis

Date of experience: September 8, 2023
South Carolina
1 review
0 helpful votes
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I use this company every year for a large event. Their platform helps me make a nice e-invitation and manage the large guest list responses, communicate with guests etc. Their customer service is friendly and quick when asking questions, changing membership types and status etc. Punchbowl packs a punch in a GOOD way! Thank you!

Date of experience: April 26, 2023
Kentucky
1 review
0 helpful votes
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We had to change the date of my daughter's birthday making it sooner than what we had planned. Using punchbowl was a great decision to get out invitations quickly. There were plenty of wonderful design options and the site was very easy to use. They even sent an email giving me an option to send thank you notes. I will definitely use punchbowl again!

Date of experience: November 6, 2019
Wisconsin
1 review
0 helpful votes
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Mission Accomplished
April 23, 2020

The Punchbowl App made organizing my husband's surprise birthday easy. I was able to communicate with guests under the radar. There are user friendly features and fun graphics in the selection of cards. I liked it so much I purchased a membership to send cards during quarantine.

Date of experience: April 23, 2020
Colorado
1 review
0 helpful votes
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Over the Top
July 31, 2021

I wanted to say thank you for creating this service. Your application enabled me to set myself apart from other applicants in my hiring pool. A few months ago, I began being interviewed by Microsoft for several opportunities. It took a few rounds to align me with the proper opportunity; but the distinguishing factor during each round was the fact that I would send a Punchbowl Thank You Card. With your help, I eventually won them over and was offered a role to come aboard a couple of months ago. I really want to say thank you!

Date of experience: July 29, 2021
Colorado
1 review
0 helpful votes
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The software is very user-friendly and allows for a lot of customization and flexibility. I found it a lot more cost competitive compared to Paperless Post (pay-per-invite with coins that you can purchase instead of a monthly or annual subscription); I did not check other software options out there. The thing that really made me come out and review them publicly is their customer service. I had accidentally signed up for annual instead of monthly, and I reached out to them explaining the situation, and they gladly changed my subscription and credited me back! It was so quick and easy, and they were so understanding and lovely!

Date of experience: April 20, 2023
Canada
1 review
1 helpful vote
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I've used Punchbowl for my son's birthday parties and other events over the past few years and the website is wonderful, the electronic cards and invitations are great but more than that, the customer service is spectacular! Help is there when you need it. Real humans with the knowledge and desire to help are quick to respond. I highly recommend Punchbowl.

Date of experience: September 26, 2020
New York
1 review
0 helpful votes
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Excellent Invitation Website
December 10, 2019

Used Punchbowl for a professional event, and loved that all invitations could be sent via text message or email. It was smooth throughout, and kept track of everything. Very simple to use as well. Highly recommend and will keep using.

Date of experience: December 10, 2019
Canada
1 review
0 helpful votes
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Great Party App
February 20, 2020

Easy to use, lots of choice, built in reliability, attractive and deliverable by text or email, Punchbowl comes highly recommended. I was able to send out 50+ invitations and manage the RSVP list quickly and easily. Party-goers, who ranged in age from 25 to 85, had no complaints either. Thanks, Punchbowl, for helping make John's big birthday a success!

Date of experience: February 20, 2020
Michigan
1 review
0 helpful votes
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CONVENIENT AND VERY COOL!
February 5, 2020

Love the fact that you can reach out to people (send birthday invites, in my case) using phone numbers, email, and any other social media, yet, I can regulate all of it from the most convenient place to me (mobile app).

Date of experience: February 5, 2020
Ohio
1 review
0 helpful votes
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Punchbowl has lightening speed response time if you need help. When I send out cards or invites from Punchbowl - I get tons of compliments. Very Affordable. I use this all the time within our small office. We have 19 team members. Great Morale booster for making any day a little less blah - but especially while we are working remotely. Thank You Punchbowl!

Lori

Date of experience: April 22, 2020

Overview

Punchbowl has a rating of 3.7 stars from 878 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Punchbowl most frequently mention birthday party, guest list and customer service. Punchbowl ranks 1st among Event Planning sites.

service
57
value
61
shipping
13
returns
20
quality
55
This company responds to reviews on average within 4 days