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PTBateriaReviews 162

3.9

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PTBateria Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, particularly batteries and chargers. Many reviews highlight effective customer service, noting responsiveness and accommodating refund processes. However, concerns arise regarding delivery times, particularly due to customs delays, and some customers reported issues with product functionality and lack of support during complaints. Overall, while the company demonstrates a commitment to customer satisfaction and quality, addressing service delays and enhancing post-purchase support could further improve their reputation.

This summary is generated by AI, based on text from customer reviews

service
84
value
82
shipping
83
returns
42
quality
81

We monitor reviews for authenticity

Hungary
1 review
0 helpful votes
Follow László T.
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Quality batteries
March 20, 2024

Quality original and replacement batteries too, excellent service, good communication, fast shipping

Date of experience: March 19, 2024
ptbateria p. PTBateria Rep
over a year old

Thanks for your order&trust. Our company specialized in laptop batteries&adapters for over 15years. We have germany france USA. AU warehouse. If the product in in stock in germany warehouse as you can check online. We will send your order directly by DHL from germany.

Germany
1 review
0 helpful votes
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Well deserved *****
Grade 1 +++: Very accommodating seller (after the first order, the spare part *went missing* in the house; after I ordered again, it appeared again 🙈, so I had to make use of my right of withdrawal because it had become obsolete; + TOP quality, I can attest that the replacement battery is of very good quality, now 3 hours of mobility are guaranteed instead of 10 minutes; + extremely pleasant communication in the event of a return; despite my mistake, the refund went smoothly and completely
(^_^)b

Some adivce:
If battery doesn`t work, ask for refund and send back, that is why you have a warranty law in each country 💁🏻‍

Date of experience: March 3, 2024
ptbateria p. PTBateria Rep
over a year old

Thanks for your trust. We provide one year warranty and free return if any problems. Also we send orders and reply messages within 24hours during working days.

Spain
1 review
0 helpful votes
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No tengo más que palabras de agradecimiento para el servicio de atención al cliente.Hace unos días recibí una batería para un chromebook,pero venía muerta. Estando fuera de plazo porque estaba fuera,me han aconsejado como actuar y al final no se pudo solucionar y me la han abonado.

Date of experience: March 1, 2024
ptbateria p. PTBateria Rep
over a year old

Gracias por su pedido y confianza. Puede obtener un producto de satisfacción o una devolución gratuita si realiza el pedido en nuestro sitio web.

Germany
1 review
0 helpful votes
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I bought a battery for my laptop from newlaptopaccessory.com. It was by far the cheapest offer and the delivery costs were even included. Unfortunately there were customs fees, but the company (newlaptopaccessory.com) also paid the customs fees. The only disadvantage was the slightly longer delivery time. But that's no wonder, as it's a long way from China to Germany. For the price and the good customer service you can get over it, you just have to factor in the time. I can recommend the company (newlaptopaccessory) to anyone without hesitation!

Date of experience: February 28, 2024
ptbateria p. PTBateria Rep
over a year old

Thanks for your orders. ptbateria.pt is our company website in Portugal. We have lots of different online shops for different countries. Our price is including customs fee. IF you paid any fee. You can contact us freely for refund fee soon.

Portugal
1 review
0 helpful votes
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I did order a battery for my Tongfang Gk5cn5z 11.4V 3-células, and it just come a few weeks later, the battery works like a charm, didnt encounter any faults. The packing was alright, altho i had to pay some customs, but the service is saying they can refund me that value, if they do, the 5 starts are well endorsed.

Date of experience: November 16, 2023
Portugal
1 review
0 helpful votes
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LG monitor charger
October 11, 2023

I bought a charger for lg 38gn950 at PTBateria to replace the original one. Although it's a white label charger, it works beautifully and matches the exact specifications of the original one. It came very well packed.
But the main standout in this purchase was the client support that I had from PTBateria. I had a few issues with Portuguese customs and the PTBateria's client support was absolutely great in all the help I needed, making this company a definite choice in future acquisitions.
Strongly recommended!

Date of experience: September 22, 2023
Portugal
1 review
0 helpful votes
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If you're looking for a store to buy laptop parts from, this is a good one in my opinion. I had a problem with my package (laptop charger) and they found me a solution. This was my second purchase.

Date of experience: August 3, 2023
New Zealand
9 reviews
12 helpful votes
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The replacement battery I bought, for my Acer P.C., was a perfect working unit, from a very reliable company. Fits and works perfectly Their service is really great. I highly recommend that you buy from this company

Date of experience: August 2, 2023
Portugal
1 review
0 helpful votes
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I bought a battery for an Asus laptop, but the battery was held up for a long time at customs and I had to pay fees to receive it, but the company Battery.pt refunded me the value.

The battery was well packaged and works well.

Date of experience: July 11, 2023
France
1 review
0 helpful votes
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Very Good company
June 20, 2023

Very good company!
Serious and repliable.
Good products, I bought an Acer laptop battery and I'm very happy with it.

Date of experience: June 19, 2023
Hungary
1 review
0 helpful votes
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It took some time to arrive, because of the distance and because it was stopped at the customs, but they were always very helpfull and responsive. They also refunded the amount paid at the customs.
I recommend them

Date of experience: May 31, 2023
Portugal
1 review
0 helpful votes
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On the first order, I didn't specify the laptop input interface for the charger and they sent the wrong one. After communication with the support team, they refunded me and I bought a new one with the correct interface that works without problems.

Date of experience: May 25, 2023
Portugal
1 review
0 helpful votes
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Refund
April 14, 2023

They gave me a full refund after I had problems with my order. Great service, I recommend them for my friends.

Date of experience: April 14, 2023
Portugal
1 review
1 helpful vote
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I bought a charger and battery combo. The charger worked perfectly. The battery wasn't quite what I needed. Nevertheless I was issued a refund and got to keep the battery, since it was faulty.
The customer service although a bit slow it was effective and a delight to work with.

Date of experience: January 30, 2023
Portugal
1 review
0 helpful votes
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Excellent customer support service. My order was held in customs, but PTbateria was ready to solve the problem quickly. Quality battery. I recommend.

Date of experience: July 12, 2022
ptbateria p. PTBateria Rep
over a year old

Thank you. Our price is including customs fee. If you are asked for customs fee. Please let me know. We can pay that fee to you soon. Our company are professional in this field. Welcome to contact us!

Portugal
1 review
0 helpful votes
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Got the correct product for a good price
June 17, 2022

I ordered a laptop battery, and got exactly the one I bought. The item was shipped with tracking. Only inconvenience is that the site is in Portuguese, and needs to be translated.

Date of experience: June 16, 2022
ptbateria p. PTBateria Rep
over a year old

Thanks for your order&trust. Our company built many languages sites in different countries. If you want other language please feel free to email us. our company specialized in laptop battery&adapter for over 14years. You can enter the part number of your old item to search online. If it is in stock in germany warehouse we can send by DE DHL. Otherwise we will send by China post. It will take about 14-18working days to reach your home. If you are asked for customs fee, please advise us, we will pay that fee to you soon. Since our price is including customs fee. And we provide One year warranty!

Germany
2 reviews
0 helpful votes
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I strongly recommend "Newlaptopaccessory" because of their high-quality products, friendly support and fairly price.

Date of experience: June 2, 2022
ptbateria p. PTBateria Rep
over a year old

Well, thank for your recommendation. Our company is professional in this field. We build many sites in different languages. Such as "ptbateria.pt" for Portugal& Brazil market. "Newlaptopaccessory" for EU countries etc. we sent all orders within 24hours after your payment. It will take about 12-18days to EU countries from China. If the item can be checked in stock in our germany warehouse. We can send by DE DHL. It will take 2-7days to reach your home.

Argentina
1 review
0 helpful votes
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Bateria c41n1727
May 7, 2022

Buena pagina para compras de baterías de portátiles principalmente, buena atención y resolución rápida a cualquier inconveniente que pueda surgir, proveedor recomendable.

Date of experience: May 6, 2022
Portugal
1 review
0 helpful votes
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The battery came after 3 months, I installed it and it stoped working after a week, I took my computer to a professional and it's not a software issue, but a battery issue, the battery is fit for my computer but doesn't work. I tried to contact client services but they are completely ignoring me, I sent 4 emails and it's been 3 weeks, no answer, I DO NOT RECOMMEND, I basically lost 70€ (54€ of the battery + 16€ in customs). I am very disappointed and feel like I've been robbed. I want my money back or a replacement :(

Date of experience: March 13, 2022
ptbateria p. PTBateria Rep
over a year old

I am sorry, we replied your first messge on 8th March. And no reply from you. After two days, we directly make full refund including customs fee totally eur69.91 to your paypal.
Because our price is including customs fee as our website show. And our company provide one year warranty and free return.
If any problems of the battery, we can make refund or make return within 24hours. If any extra cost are asked. We can also pay that fee to our customers soon.
We believe Customer is Gold all the time. We can send attachments to your email of documents what i said here. Because there is no place to attach my emails record here.
Our company focus on providing good quality products in competive price and timely after sale service to our worldwide customers. We do not let our customer loss money any time. Thank you!

Portugal
8 reviews
1 helpful vote
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Eu tive problemas na alfândega, mas a empresa pagou para que pudessem liberar a bateria… me enviaram o dinheiro pelo paypal. Fora esse pequeno atraso na alfândega eu recibi a bateria em perfeitas condições, e eu mesmo efetuei a troca, correu tudo bem e ate agora está a funcionar em perfeição.

I had problems at customs, but the company paid for them to release the battery... They sent me the money at my PayPal. Apart from this small delay in customs, I got the battery in perfect condition and I made the exchange myself, everything went well and so far works perfectly.

I had problems at customs, but the company paid for them to release the battery... They sent me the money at my PayPal. Apart from this small delay in customs, I got the battery in perfect condition and I made the exchange myself, everything went well and so far works perfectly.

Date of experience: March 3, 2022
ptbateria p. PTBateria Rep
over a year old

Thanks for your order&trust. If you are asked for customs fee when the parcel was inspectly seriously in customs. We will directly pay that fee to you soon. Because our online price is including tax and they are freeshipping. And delivery time is about 12-17working days to reach your home.

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