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The battery came after 3 months, I installed it and it stoped working after a week, I took my computer to a professional and it's not a software issue, but a battery issue, the battery is fit for my computer but doesn't work. I tried to contact client services but they are completely ignoring me, I sent 4 emails and it's been 3 weeks, no answer, I DO NOT RECOMMEND, I basically lost 70€ (54€ of the battery + 16€ in customs). I am very disappointed and feel like I've been robbed. I want my money back or a replacement :(
Tip for consumers:
You are charged extra fees for customs.
Client services ignores you if you’re trying to return the product.
They stop answering once you have a problem with the product, they don’t want to give me my money back nor send a replacement.
Products used:
Battery
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I am sorry, we replied your first messge on 8th March. And no reply from you. After two days, we directly make full refund including customs fee totally eur69.91 to your paypal.
Because our price is including customs fee as our website show. And our company provide one year warranty and free return.
If any problems of the battery, we can make refund or make return within 24hours. If any extra cost are asked. We can also pay that fee to our customers soon.
We believe Customer is Gold all the time. We can send attachments to your email of documents what i said here. Because there is no place to attach my emails record here.
Our company focus on providing good quality products in competive price and timely after sale service to our worldwide customers. We do not let our customer loss money any time. Thank you!