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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am thoroughly impressed with the level of service I received. This is the kind of service that makes me a loyal customer. Thank you!
The Provider renewal process is too time consuming, it should be more simplified as it is for all other states.
I was in the process of taking my online exam. The proctor JUST released my test. Simultaneously, I told my son I could not open the door, or I would be disqualified (I was on the third floor, locked in). I began reading the rules and before I even proceeded, by selecting that I agreed to the rules of the test (or whatever the button said because the proctor immediately froze my screen, and I barely had a chance to read a thing). The proctor disqualified me and disconnected immediately. I did not accept the terms of the test yet. I did not move from my seat, and the microphone could hear what I was saying. Total BS and money grab. I tried making a complaint, and requesting that I get to a voucher to take the test, and was told it was a different department and they had to open a ticket. I can kiss my exam fee goodbye. Its unfortunate that I do not have any other testing options in NYS, because I WOULD NOT GO WITH PSI AGAIN. I am sure this proctor was ready to be out for the day, given I was the last test slot on a Friday.
We're sorry to hear about your experience during the exam. We understand how frustrating this situation must be for you and we did attempt to contact you in response to your issue on Nov. 2,2024.
To address your concerns, please provide your full name, exam confirmation number, and details of your situation by emailing CDcareweb@psionline.com. They will be able to assist you further with your complaint and any potential next steps.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.
Need a better description on items to purchase. There are several different tests to pick from
Thank you for your feedback!
We understand that you’re looking for clearer descriptions of the items available for purchase and we did attempt to contact you in response to your issue on Nov. 2,2024.
For assistance with this and to help clarify your options, please reach out to our support team at support@psi.memorang.com. They’ll be happy to assist you.
We appreciate your input and are here to help!
None of the questions from the study pack showed up on the exam
Thank you for reaching out.
We're sorry to hear that the questions from your study pack didn’t appear on the exam and we did attempt to contact you in response to your issue on Nov. 2,2024.
For assistance with this issue, please contact our support team at support@psi.memorang.com. They will be able to help you with your concerns.
We appreciate your feedback and are here to support you.
Great online experience! Prompt easy to follow instructions and excellent feedback
This took me a number of times to figure out how to buy the SJE, reset my password and get to psi site to purchase the SJE. It was very time consuming and it seems unnecessary.
Thank you for your feedback.
We understand that the process to purchase the SJE and reset your password has been frustrating and we did attempt to contact you in response to your issue on Nov. 2,2024.
For assistance, please reach out to our support team at 866-589-3088 or email ptsupport@psionline.com. They will be able to help you more efficiently.
We appreciate your patience and feedback as we work to improve our processes.
The site was easy to navigate and I was able to buy the practice test quickly.
Great and super helpful. Easy to use. Great resources. Good support
Easy to use so far I'm excited to see how well it actually works
The only part of the process that has taken some time is approval to take the test. Other than that, it was good. They had several test dates and times available and the check out was easy. I hope the testing process itself is as easy.
Wonderful and good. Thank you very much for creating this website.
Scheduling my exams was easy. Finding the location of exam was a little more difficult. The material required to pass the exam was extremely difficult and I have a Bachelor's degree. I haven't studied that hard since college & the wording of the questions was extremely difficult to understand. One almost needs a Master's degree in English to break down what they were asking. Seems a little unnecessary for what I was trying to obtain. Lastly, having a person test right next to me was also very distracting.
Thank you for your feedback regarding the WI P & C Insurance Licensing exams. We're glad to hear that scheduling was easy, but we understand that finding the exam location and the difficulty of the materials were significant challenges for you. We did attempt to contact you in response to your issue on Nov. 1,2024.
To assist you further, please provide your full name and exam confirmation number, along with your specific concerns, via email at CDcareweb@psionline.com. This will help us address your issues more effectively.
We appreciate you sharing your thoughts about the exam environment and question clarity. Your feedback is valuable, and we will ensure it is communicated to the appropriate team as we work to enhance the experience for all candidates.
Not easy to navigate website. Wish I would have received a reminder email that my previous practice test was going to expire.
Thank you for reaching out! We understand that navigating the website can be challenging. We did attempt to contact you in response to your issue on Nov. 1,2024.
For immediate assistance, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They’ll be able to help you with your concerns.
We appreciate your feedback regarding the reminder emails for practice test expirations. We will pass this along to the team for consideration.
Self explanatory, easy to navigate and use. Would recommend to others.
Quick easy service. Professional customer service. Like the late hours if you have a question after registering.
It was a good productive experience I appreciate your help in this endeavor
Excellent! The PSI is really helpful for my CST test prep, especially the CST self assessment examination form A and B help me to go through all practice questions and ready for real text.
Your Website has issues.
I had a lot of problems logging in.
I had to call your help center to sole the issues but still exists.
Thanks for making it easy for me moving from Canada to Michigan it was easy processing
All good, easy to understand and use order forms-thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback about the provider renewal process and we did attempt to contact you in response to your issue on Nov. 2,2024.
To better assist you, please provide your full name and details of your concern by emailing CDcareweb@psionline.com. They will be able to address your feedback and provide any necessary assistance.
We appreciate your input and are here to help!