PSI Exams

No contact dates and times are listed so I'm sitting on the phone waiting for an agent when I'm not even sure if one is available on the weekend. Also, I never received my test via email. There was no statement on how long it would take to receive the email. Paid or something that I can't communicate anyone about.

Very poor customer service. I purchased the test twice because I never received a confirmation email and my credit card was charged. Called customer service and send copy of credit card receipt and they still could not help. Because this is my only choice I am screwed. Emailed support 2 times with no response. 4 days and nothing. Worst service ever.

Customer service is terrible long hold times the representatives answering the phones are foreign, and could barely understand I scheduled a test review. The proctor never showed up. I called Psi telling them the situation. They said they're going to open in investigation with their escalation team should take 5 to 6 business days. It's going on two weeks now I've called multiple times nobody has an answer. So they told me to re-pay the fee and reschedule, and once the investigation is done, I will be refunded which is a lie. Because they have a no refund policy which I paid for a service that I never got after looking at your reviews. It's clear your company is failing in leader ship and management positions

PSI services should be sued by everyone that has ever had to deal with their bull$#*!. You apply to take an exam and they just don't even notify you if there is anything wrong with your application. I have wasted easily over 24 hours of my life waiting on hold for their customer service team on numerous occasion (from checking on the status of an application, to scheduling a test, to get into my locked account because their password reset does not work). Often when you finally do reach a customer representative, you are disconnected (and you cannot leave a call back number). This company needs to go out of business and everyone that works for PSI should be embarrassed.

After finishing two online tests with psi, (not an easy task considering how poorly made the software is) on my 3rd test the reference materials button in the software was missing. The test can not be finished without this reference material. I talked to the proctor and tech support but neither could fix the problem. I tried rescheduling to take the test in person at a testing center but neither tech support nor customer service could help with that. They only tell me to wait several days and someone should call me back. If you google "psi exam online problem" you will see hundreds of people told the same thing waiting indefinitely and no one ever gets called back. My job depends on finishing this test soon, I can't wait. I don't know what to do because no matter what number for PSI I call, no one can help.

The IT department on the phone is incredibly rude and not helpful at all. I spent 2 hours being passed around and had one rep, Ken, provided the most disrespectful customer service I have ever come across, between his poor attitude and his sarcastic responses, that added stress was not needed during this time or preparing for such a major test. I expected better.

I'm not exactly sure why I want to do this, because my Microsoft certified exam proctored by PSI was similar to a train wreck. First I got to install their browser. Then on their browser my microphone doesn't work. There does not seem to be a back button. Proctor takes his time to turn up. As instructed, I call the helpdesk (I'm not in USA so trunk call costs). A guy from Philippines answers. I give him the details. He says he can't find my name or email. Perhaps it's lost in the accent? Anyway... 2 hours of back and forth, I'm on track to taking my exam. What. The. F... I've taken online exams before and this is by FAR the worst experience I've ever had. To think I have to take a few more exams by PSI... oh Lordy help me

I sent my exam application to them in Sept 2020, I followed up many times. No response. Got an notification from them on Aug 23 2022 and told me I am eligible for exam now but the eligibility will be expired on Sept 20,2022. They recommended to me redo the 40 hours real estate course again and reapply for the exam eligibility again. That means I need to spend more money, more hours and going to wait for another 2 years. This is unacceptable. This business should be sued.

PSI's customer service has been polite but must be severely understaffed. I have called four times in the past 45 days, and I've been on hold no less than 35 minutes each time. Then I arrived at my scheduled exam site (Harrisburg, PA) today with two other people hoping to take exams, and the proctor never showed up. After another 49 minutes on hold with customer service, we were all told to reschedule for another date.

Starting with the website and applying for a test, everything is terrible. It might as well be 2005. You can't just apply online and submit certificates, you have to download the application, fill it out, and email it in. There is no confirmation from them after that. Information says it can take six days to post and to be able to sign up for a test.
It's been six days, it hasn't gone through. I called customer service--was on hold for an hour before I gave up. Emailed, this time I get an automated response telling me it'll take 5-7 MORE DAYS for them to give me an actual response.
Why any state governments or other agencies use PSI is beyond me. It's absolutely disgusting that they can run a business this way.

I will never want to use PSI again and don't recommend anyone. I literally felt like a criminal having me move everything checking everything, it took them 45 min to check my desk. The proctor was very rude and unprofessional! I got told to stop moving and to stay in the screen but yet I never even moved.
On top of that they terminated my exam right before I was done because someone opened the door, like I have control over a door opening. I now will fail my course because my exam must be completed by tomorrow and they require 24 hours before you can schedule again. They refuse to do anything for me. All that hard work l, studying for them to just click a button.
I hope this business goes down!

This is the worst company i have ever had the displeasure of dealing with. The level of incompetence is mind boggling. I for life of me can not comprehend why any of the United State Real Estate commissions have not found a better alternative. I have had nothing but headaches and issues with this company attempting to take my real estate exam. I went through the torture getting my NJ license now I have to relive the horror to get my PA license. They need to stop outsourcing and hire people that can do more than read a script.

I don't understand how state license board can have PSI to give the test. It is horrible experience to wait for hours not able to get into testing room, yet no technical support available or online information to show how to fix any problem. Each time you call customer service, they will say due to high volume there will be extended waiting. You wait for 30+ plus then they hang up with a message to tell you go online self-help (which was what's failing the first time). I have tried this numerous time and there is absolutely no call back, no way to contact customer service. I have never had such bad customer experience, nor I can imagine why this business is still in place. I wish State board provides alternatives.

These people don't care at all. Hours waiting on the phone, just to be hung up on. Multiple transfers. Never can get anyone who knows anything about their job. God forbid you ask to talk to a supervisor, instant end of call. I really hate these people. I'd advise finding a different profession if you have to deal with these people, concerning tests. You pass Ave then they'll act like you don't exist, because they some how lost your information.

I was charged FOUR times for ONE test... 4 separate charges of $96 on a card ran over the phone with a customer service representative. I have made 26 phone calls in the last 2.5 months and have gotten zero resolve. Emails are no longer responded to... Their solution to solving problems is to ignore them, apparently. They don't deserve the 1 star, but zero wasn't an option. If you have the option to test with any other company, I'd recommend doing so. Absolutely the worst customer service I've ever experienced.

I don't understand why PSI change their exam interface. Every time I need to change an answer I need to go back and hit the edit button. And new system doesn't let me to proceed when I leave a question blank. Basically it takes more time just for marking the questions which is waste of time for an exam that has a time limit. I really wonder WHY PSI change its exam interface? Who demand it? What is the purpose? The previous one was very useful and time saving.

Testing center is not worth your stress. Wifi was down and had no recourse of rescheduling or getting money back.(Bend OR location) There is not ONE single designated parking space only two hour parking, so good luck if your test is longer. Also, don't bother calling PSI they won't answer. Currently still on hold after two hours.

Navigating the website was easy and convenient. PSI made it easy for me to find the CBMT Practice Exam I needed to help prepare me for my Board Exams coming up soon. The test itself was in-depth and provided thoughtful questions presumably similar to the questions found on the exam. With the help of these practice exams and some flashcards, I truly felt prepared for the CBMT Exam and was successfully able to pass it. This practice exam is an amazing resource for anyone preparing to take the CBMT Exam!