Overview
PSI Exams has a rating of 3.9 stars from 7,851 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 11th among Education sites.
Too confusing on instructions from the school/course completion, to the testing website registration, to the State notification and receiving a candidate ID, etc. The whole process needs to be better streamlined and the websites simplified, and cleaned up. A lot of it seems to be obsolete / old links, instructions, etc. I had to call in, and got clearer instructions that way.
Quick and pretty easy I am hoping to pass first try with new laws in a new state for my transfer of my license.
Why do I have to buy 5 vouchers when I will only need one. Just seems predatory.
Thank you for your message and we did attempt to contact you in response to your issue on Sept. 21,2024.
We understand your concern regarding the voucher purchase.
For further assistance or to discuss alternative options, please feel free to contact PSI at 866-589-3088 or email them at ptsupport@psionline.com. They will be happy to help you with any questions or concerns you may have.
Thank you for your understanding.
Your payment system SUCKS! I was never able to oay with my credit card, it will be approved and refunded back to account. Only took my debit card… you should make a note about payment methods and not waste peoples' time
We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on May 24,2024.
Please contact 866-589-3088 or email ptsupport@psionline.com for assistance.
Last week, I ordered for writing test book by mistake, actually I wanted to order for reading. My request was denied and I made my payment.
Now I ordering for HiSET reading book. I made payment. I am preparing for take reading test. I would like to deliver my order as soon as possible. Thank you.
We understand the inconvenience you've faced. For assistance with your order and delivery, please contact 866-589-3088 or email ptsupport@psionline.com.
This has been a challenging experience. Changing my email account should be much easier.
Thank you for sharing your concerns, and we're sorry to hear about the difficulties you've experienced. We did attempt to contact you in response to your issue on Sept. 28,2024.
In order to assist you further, could you please provide your full name, exam confirmation number, and a detailed description of your concern via email at CDcareweb@psionline.com.
We understand that changing your email account should be simpler, and we appreciate your feedback. We are committed to improving the process and your experience.
Thank you for your patience.
Easily accessible, clear description of item, hassle free checkout
Good easy process. That's all I need to say. I hope you have a good day. Thanks
Website is confusing and hard to navigate. Called and the lady was very nice but her broken English was too hard to understand. She did send me a link to complete the transaction.
Thank you for your feedback and we did attempt to contact you in response to your issue on July 9,2024.
We apologize for any confusion navigating the website and for the language barrier you encountered. We appreciate your patience and are working to improve our services.
Please contact support@psi.mail.memorang.com for assistance with your concerns.
The web site was easy to use. Experience was good. It would be nice to be able to talk the test more than once
I hope this is what I need to excel! I am so ready to get started. It's great!
The price has changed 3 times on the product I consented to pay 99.95 then after I payed for it, it charged me 109.15 if I'm required to pay for something then I should know how much I'm paying.
Thank you for your feedback. We understand your concern regarding the price changes and we did attempt to contact you in response to your issue on July 12,2024. Please contact 866-589-3088 or email ptsupport@psionline.com for assistance.
If i had anotherchoice, i would have chosen it at this point because this is apparent very annoying.
The email received had a link to access the exam --> didn't work, got error 404.
The email address to report issues to also didn't work.
The email stated I needed 2 forms of ID's in order to take exam --> I only had 1 as I was on vacation, apparently you only needed one.
I can appreciate the stringency of the proctor's investigation of surroundings but I felt like I needed to move furniture etc. I went into the bathroom to take exam since it was less crowded then the den but unfortunately I lost the proctor because of signal and had to repeat the process all over again with a new one.
Thank you for your feedback. We apologize for the inconvenience you experienced. For assistance with your concerns, please contact CDcareweb@psionline.com and provide your full name, exam confirmation number, and details of your issue.
Some of the questions were very ambiguous specifically some of the load calculation questions. Furthermore the testing facility was not great. If given a choice in testing proctors I definitely would not choose PSI.
We're sorry to hear about your experience with the testing process and we did attempt to contact you in response to your issue on June 4,2024.
For assistance, please contact CDcareweb@psionline.com and provide your full name, exam confirmation number, and details of your concern. They will be able to assist you further.
Registering with the directions from the HPNA for this website was worse than figuring out financial aid application. Good lord make getting to where you need to be on one webpage and automatically direct you to where you need to go.
We apologize for the challenges you encountered and we did attempt to contact you in response to your issue on June 18,2024. For further assistance, please contact 866-589-3088 or email ptsupport@psionline.com.
Since 2023 you cannot buy bulk practice exams for the NBSTSA. As well, registering my students for the ACTUAL exam is tedious, painful and the steps are redundant. Is was far easier before the update. Why fix what is not broken?
For assistance with your concerns, please contact 866-589-3088 or email ptsupport@psionline.com.
This has been a complete hassle, not clear explanation on how the practice tests must be purchased individually. Also trying to figure out the "code" for using your vouchers took quite a bit of digging. When I called for help I was passed around to three different departments and then cut off. When I called back I waited on hold for over 10 minutes. Really horrible and difficult experience overall!
Why not offer everyone a coupon not just those who deal with a sales rep
Does not indicate if online and bound book available, does not say what 2 day air shipping really means. Its friday afternoon will I get it Monday? Who knows.
We apologize for any confusion. If you have questions on your concerns, please contact support@gmetrix.net.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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We apologize for the confusion and frustration you've experienced with the instructions and process. We did attempt to contact you in response to your issue on May 29,2024.
For further assistance, please contact support@gmetrix.net.
Thank you for bringing this to our attention.