PSI ExamsReviews 8,258

I'm trying to call the 800 number for week to fix the error on the website to schedule my Exam. Whoever answered they hung up the phone on me. Everyone like that and I spoke to the supervisor Marilyn she answered and put me on silent for 30 minutes and then she said that's New to me. I asked if new to you you don't need to keep me for nothing put me with IT person. She also hun up on me. I don't know what kind of people you hired and how you train them. If the supervisor does that I can complain about the people. You guys just ridiculous not helping at all. I have all the name of the agent I complain everywhere on the news and all the social media.

I was scheduled to take an exam at PSI Orlando on 6/27/20. I have a medical condition which requires special accomodations. I went to take my test and the special accomodations area was unavailable and the login ID for the test did not work. I was rescheduled to 7/6/20 and the same thing happened! No special accomodations available and the test id did not work. This is unacceptable. I still have not been able to take my test and the problem hasn't been fixed. Zero communication from PSI

Where to start... in order to take my test I had to take the entire day off of work and drive 1 hour to the test center. I arrived to my real estate salesperson exam on time and entered the test room. I attempt to enter my candidate ID and it doesn't work. I spend the next 45 mins waiting for the PSI employees to help me with this issue. Neither customer service or tech service or the supervisor could figure out the issue. Does anyone know how their own system works in this company? They tell me to wait 24 HOURS to call customer service. They allow me to reschedule, but now I can't take the test until a MONTH and a HALF LATER. All I have to say is good luck to anyone taking a test with this very unorganized and unprofessional organization.

I've been trying to contact PSI for three weeks now by calling their 800 number everyday, I even left a voice message to call me back and also through their email. I never got a call back or nobody replied to my email. I was trying to schedule for a test but I couldn't find any day available on their website. Why can't I get hold of anybody? Are there still employees working at PSI? Can Pennsylvania have an alternative testing center aside from this unreliable company? It's so frustrating.

How did this miserable excuse of a company ever get selected by the FAA to handle their testing and scheduling? This company is a joke. They do not reply to email. They do not reply to their website's own "contact us" form. Calling them only to sit on hold -- IN ONE CASE FOR NEARLY 90 MINUTES BEFORE I HUNG UP -- is ridiculous! My FAA written exam is on indefinite hold because of these jokers. No federal agency should be turning over their testing responsibilities to this incompetent company.

Dear, FAA:
Please go back to the previous ways of testing (pre-January 2020) because PSI EXAMS IS A TERRIBLE AND DISORGANIZED COMPANY!

PSI has canceled my test without notifying me twice now. The first time I actually checked their website a few days before my test because the covid 19 lockdowns had just gone into effect. I can understand them closing the testing center but why no notification? So I rescheduled my test. Skip forward 6 weeks. Lockdown has been lifted. I drive an hour and half to the testing center just to be told that "I'm not in the system" and "there's nothing I can do about"... I had to call the 800 number 3 times to actually get ahold of a person. They tell me my test had been cancelled 2 days prior and that they didnt notify me because they didnt have my email address. They had my email address both times they sent me my confirmation number? I'm not even the only person this happened to. There was another guy there at the same time in the exact same predicament. This really is pathetic behavior from what's supposed to be a professional testing center. Through PSI is the only way I can take my state license exam and they know it. If I or anyone actually had a choice PSI would have been out of business long ago.

I do not even know where to start. The whole website is a mess. Online proctored exams require you to update your entire computer and give them access to your mic, camera, location, and screen sharing. If any of this does not function properly, it is an auto fail. I have two macs both updated to the most recent IOS update and PSI customer service claims that my mac systems are not compatible to take the online exam. I honestly have no idea how anybody can successfully take an online proctored exam. The auto fail must happen more often than not.

I accidently scheduled for the wrong test, missing it by one number at the end. I called them and thought it was absurd I couldn't get a refund for a test I didn't take! I had to pay again for the right exam, I mean couldn't they just use the money from the wrong exam and transfer it to be used for the right one!? The real exams are way harder than the practice ones by a mile. They also have the worst customer service, every time I talk to them they have an attitude to their tone and don't seem to care at all. They are impatient and unpleasant. I was informed from my job that the people who scheduled for the exam during quarantine would be prioritized when testing sites were open again. So I scheduled my test before the testing sites would be open but I never got any confirmation from PSI whether the exam was to be rescheduled, I never got a rescheduled date. The only way I found out about the site reopening day was through a small box on their website, they never directly contacted me confirming a later time to take the exam once the testing site reopens. In other words, if I scheduled for May but the testing sites won't open until June, they never confirmed an actual date when I would take the exam after quarantine. I wouldn't want to go on June 1 when it opens and then there's others who are also waiting to take the exam since quarantine in April. They are unorganized and hard to work with!

I went to take my real estate test today. Questions was out of syllabus and TO MUCH TO READ. Looks like I was not there to take the real test exam. I was there for a PHD in English exam. Questions was also a page long to read. Totally waste of time for a student on the test. I couldn't answer my "five" questions. Because I ran out of time. PSI and IN Real Estate Board need to rethink the way of there test exam. I have read all my book and pass all my test with 95% all the time. With today's test I get only 40 correct answer out if 75 and on the state exam I failed with 1 point. I have learned for 3 months straight every day for 10 to 12 hours. Have this fixed. Nothing has came what I read everything Out of Book. Really Disappointed!

I've never dealt with a company that has canceled my appointment so many times in a row (4 times in a row) and not only are they canceling, I'm showing up early to the testing proctor, but "they don't have enough spots" and I'm showing up 30-45 minutes early and the other cancelation they sent me an email 9pm the night before saying to reschedule and today 5/1/2020 I had an exam at 9am and arriving at 8am I've waited over an hour for no one to show up to the test sight it seems my scheduled time and date is a joke to them, with my job pressuring me to get this test, PSI Testing is a sham of a company who doesn't even pick the phone up...