PSI Exams

Nothing but good so far. Everything is so easy to use. I have been using it for all of my study prep for all the exams I have taken in RT.

Through no fault of my own, I could NOT LOG IN to take an exam. Stressed out of my mind and they kep me on the for 3 hours. ABSOLUTE MESS

I ordered a practice test yesterday and when I went to do the test it froze on me. I back out and tried to reload the test and it said I already took it. I tried to reach out to customer support and they were very rude and not professional as they were chatting and laughing the whole time I was on the phone. I haven't got an email saying that I was reimbursed for this as she stated I was. Not to happy about the way I was treated.

Very difficult website. Have had to call repeatedly and speak to more than 3 customer service reps and cannot access website easily. Requesting a refu nnd

Easy to use, i was recommended by the exam department that the practice test would be helpful, so I'm giving it a shot after failing once.

As noted, an explanation for each wrong answer in conjunction with where to study the item further would be very helpful.

Very un-profesional made feel bad when asking questions. Very dificult to communicate with representative

Taking a home proctored test seemed like a convenient option, allowing me to take the exam in the comfort of my own home. However, the experience was fraught with challenges and miscommunication that significantly impacted my performance.
The first proctor informed me that I could not use my laptop keyboard for the test. This was unexpected, as I had diligently run all the required tests on my computer beforehand. When I attempted to connect an external keyboard, the proctor impatiently remarked that it was taking too long and mentioned having other tasks to attend to. Feeling pressured and flustered, I called the help center for assistance. Thankfully, they were able to help me set up the external keyboard.
The second proctor I encountered was much calmer and nicer, which initially put me at ease. However, about a third of the way through my test, they queried me about a sound they heard. I explained that my dog was snoring. Despite my dog being quietly asleep behind me during the environment check, the proctor instructed me to remove her from the room.
This resulted in my dog barking from the other room for the next 30 minutes, which was highly distracting. My dog would have remained asleep until I finished the test had she not been moved. This entire episode caused a delay in starting my test and added unnecessary stress.
Sitting for over three hours was already challenging, but the added disruptions and lack of clear guidelines exacerbated the situation. The experience highlighted the need for better communication and more flexibility in handling unforeseen circumstances during home proctored tests.
Clearer instructions and a more empathetic approach from proctors could greatly improve the experience for test-takers, ensuring that technical hitches or minor disruptions do not unduly affect their performance.

These peaople think they more than the people taking the tests. Pertaining to the trades there are books PSI Exams uses to build their tests. While there are specific books they use to build the test, does not mean I HAVE to have the exact books to take the same test. As a matter of fact, I have heard from other journeyman and contractors that PSI Exams would not let them test even when the had the CORRECT books. I will be showing up for my journeyman's test and if they give me grief about the $1,200.00 worth of books I bought to make sure they were all the right book, I will contact the State of Oklahoma. This is bogus.

Quick and easy! I have used PSI in the past and had others within my Company and past Companies use as well. Always a possitive experience

It is extreamly hard to navigate webpage and find the test that is needed. Had to find a phone number to call so I could apply for the test

So far so good. No real issues. There was not a long wait for assistance and I really appreciate that.

It's an experience that is not only easy but also enjoyable and enriching, allowing individuals to navigate through challenges effortlessly while gaining valuable insights along the way.

Way better than flash cards!. The way the study pack were broken down it really helped me to see where I needed to focus my attentions. I passed the Exam on the first try with ease!

I don't know the name of the Customer Svc rep who helped me, but she did an excellent job. Also, when ordering an online practice test, it should be more clear that the test can only be taken ONCE, and if you want to take it a 2nd time then you have to pay for it again.

Wording of several questions is quite vague. Finding items is not easy and interactive chat is not helpful. I feel like I need a class to effectively use the site.

I love that you can ask your own questions with the AI learning feature... when I come to a question that I get wrong and need more clarification, this is such a helpful feature!