Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
They have been efficient and persistent in making sure that I have the information I need to take my exam.
After spending nearly $4000 on books, exam prep materials and audio discs, I found it refreshingly easy and honestly uplifting and stress relieving to access and purchase actual PSI study material. Ya'll made it easy and comfortable. Your prices are great!
Was an easy and great experience! Staff was very knowledgeable and had answers to all my questions about the process as it was my very first time taking a state exam.
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I am very happy to buy on this site cause it is well making for people who does not know lot in tech
Why have so many log in for each portion of website...? Difficult to locate a promo, coupon, or discount code...
You offer free sample tests and then make it darn near impossible to find. Other than that, so far all else is good
Thank you for your feedback. We're sorry to hear about the difficulty you've encountered finding our free sample tests. We did attempt to contact you in response to your issue on May 17,2025.
For assistance with this issue, please contact our support team directly at 866-589-3088 or email ptsupport@psionline.com. We're glad that everything else is working well for you and appreciate your input to help us improve.
Let me know if you need any further assistance!
Smooth! Most real estate "practice exam" threw me off or tried to suggest an older edition. Wish I would have known of PSI Services sooner!
Clean check out process. I would have preferred that the description clarify if this is only for licensees or it covers brokers also.
The study material outline and program are awesome. I am a rep student and it is hard for me to stay on track with studying for my exam using my schooling materials. This format has supported my growth tremendously
I really appreciate you post free versions of each test, and also have the opportunity of online experience
Can only take the $200 practice test once
Can only take the $200 practice test once
Can only take the $200 practice test once
For assistance, please contact 866-589-3088 or email ptsupport@psionline.com. We did attempt to contact you in response to your issue on April 24,2025.
Kindly note that the $200 practice test can only be taken once.
Website relatively easy to navigate. However, practice exam costs and access is not attractive. Practice tests should not cost almost as actual exams. Multiple retests should be allowed. Bundle pricing for practice exams should be available. If buying the book, unlimited practice exam attempts should be included.
Thank you for sharing your feedback—We understand your concerns regarding the practice exam pricing and access.
For further assistance and to discuss these issues, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be happy to assist you and address your suggestions.
Your input is valuable, and we appreciate you taking the time to share it with us. Please let us know if there's anything else we can do to help.
Quick and easy. The material is simple to review and order although I would also prefered the study guide in electronic format. Unfortunately, that wasn't available
So, my current concern is that I'm testing to be an electrician. Yet, there are ZERO code references to the questions. I had a question for the "definition" of special cases as defined by the NEC. I challenge you to find that definition in the code book.
As of right now, I'm regretting spending hard earned money for questions that don't give information or use the verbiage must or must not. The code is shall and shall not.
Thank you for your feedback! We apologize for the difficulty you’ve experienced finding the login page and we did attempt to contact you in response to your issue on February 8,2025.
Please provide the specific page you're having issues with and send the details of your concern to CDcareweb@psionline.com. They’ll be happy to assist you further.
We appreciate your patience, and we’re glad to hear things have been good otherwise!
Extremely difficult to find the login page, other than that good so far
The site is easy to use and fairly simple. I would love it if they added video sessions or an expanded set of materials for the Spanish exam.
Easy to register.
I dont have another 50 characters to share so I am just typing until I can submit the required number of charatcers
Use PSI to take a CHFM certification practice exam. The whole process from beginning to final test results was very easy. The website easily navigable. The practice exam was formatted exactly as the exam itself really easy and stress free experience. Results of the practice exam were delivered right away by email, and on the website when test completed. Simply put a very easy experience.
I purchased the practice test with the exam for $24.05 but never received an access code or order confirmation number just an email with the receipt of sales stating it was purchased.
Thank you for reaching out. We did attempt to contact you in response to your issue on March 8,2025.
If you need assistance with your practice test purchase, please contact our support team at support@psi. Memorang. Com. They can help you retrieve your access code or order confirmation.
If you need any further assistance, feel free to let us know.
It was easy to find the practice materials I needed. I liked that it gave me a free trial to see if it would work for me.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback — we understand how frustrating it can be to navigate multiple logins and locate promotions. We did attempt to contact you in response to your issue on June 6,2025.
For help with account access or any promotional offers, please contact PSI support at 866-589-3088 or email ptsupport@psionline.com. Their team will be able to assist you directly and provide the most accurate information.
We appreciate you sharing your experience, and we’ll be sure to pass along your comments to help improve the user experience.