Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
PSI has been easy to use to help me take my test. This is my first time having to use a site for testing, but its been very simple to use. I have nothing negative to say.
At first I had difficulties just trying to access the site to practice the test. Waited a day to re-try and it function correction. The questions from this site were way too Psychology oriented for me and I did not do well with these questions. The book questions were more straight to the point.
Great this is the industry standard for testing and I sure do hope that the prep gives me the edge I'm looking for.
Website is difficult to navigate and can be difficult to locate tests or find info about tests. Also is difficult to contact psi if taking a test and location is hard to find as some locations do not have visible signage
Thank you for your feedback. We're sorry to hear that you’ve had difficulty navigating the website and locating test information and we did attempt to contact you in response to your issue on Aug. 8,2024.
For assistance with these issues, please contact PSI directly at 866-589-3088 or via email at ptsupport@psionline.com. They should be able to help you with any difficulties you're facing.
We appreciate your patience and hope your experience improves moving forward.
Without knowing the content of the exam just yet, I felt the practice exam was very thorough based on the review course material. Hopefully this will be a great way to prepare for the exam!
It's been 7 days and my order trader says my order hasn't even shipped.
Thank you for reaching out to us. We apologize for the delay in your order and for any incomplete responses you’ve received. We did attempt to contact you in response to your issue on Oct. 17,2024.
To assist you further and resolve this matter, please contact our support team directly at 866-589-3088 or email ptsupport@psionline.com. They will be able to provide you with the most up-to-date information about your order and help address any other questions or concerns you may have.
We appreciate your patience, and we’re here to assist you every step of the way.
Didn't expect the book to be slightly larger than a pocketbook but useful nonetheless! Not as bulky as carrying the regular textbook and study guide; strictly specific for the theoretical portion of the exam!
Quick process. Excellent services. Good material to study and pass the RFT credential
Very good help and service nbrc for test prep is good.nbrc is the way to go.
Website is fine. The navigation of the website is good, just frustrating you have to continue to fork out money for a test that does not dictate whether or not you're a good agent or not...
Thank you for reaching out and sharing your thoughts. We did attempt to contact you in response to your issue on Sept. 5,2024.
We understand your frustration regarding the testing process, and we appreciate your feedback. Your input is valuable to us, and we will share it with the relevant teams for consideration.
For assistance with your inquiry, please contact us at 866-589-3088 or via email at ptsupport@psionline.com, and our team will be happy to assist you.
Good expierence!
This paractice test is fery beneficial for my real estate exam that will be tomorrow August 23.2024.
I studied The real estate with Global Real Estate School; I think is one of the best!
I am glad about the oportunity to familiarize with the real exam.
I am a very intelligent person, as well as an experienced agent in two other states, and I have failed the Indiana real estate broker licensing exam twice now. The test results should give you more information on what questions are missed rather than just the category they came from. It's also not fair that the whole exam fee must be paid again when only 1/3 of the test is the state section. This is just the company's or Indiana's way of making more money. Also, why does Indiana separate the national and state tests? I'm licensed in two other states and passed both of them on the very first try. These two states had national and state content scored TOGETHER. Should I say it again? A ploy to make more money? This ridiculousness is very frustrating and shouldn't be this complicated.
Thank you for sharing your feedback and concerns regarding the Indiana real estate broker licensing exam. We understand your frustration and appreciate your input. We did attempt to contact you in response to your issue on July 28,2024.
To assist you further, please provide your full name, exam confirmation number, and details of your concern via email at CDcareweb@psionline.com. This will help us better understand your situation and work towards a resolution.
Thank you for your understanding and cooperation.
Website is very difficult to navigate. When I finally got to the pay page and entered my credit card it kept saying "not able to process payment". After a number of tries and three different cards my broker was able to get her card to work. A bit later I get a notice from my online bank...I had been charged 5 times. Grrrr
Thank you for reaching out. We apologize for the inconvenience you experienced while trying to process your payment on the PSI website and we did attempt to contact you in response to your issue on Aug. 2,2024.
To resolve this issue, please contact PSI support directly at 866-589-3088 or via email at ptsupport@psionline.com for assistance.
Once again, we apologize for the trouble and appreciate your patience.
I am sincerely grateful for the opportunity. Thank you very much for this.I am grateful for the opportunity. Thank you very much.
Hopefully these help me pass the North Carolina state exam.
Working well, so far. I'll see what the rest of the experience has to offer
Great and easy to use, I like the option of several tests and in spanish
I accidentally entered my password incorrectly twice because there isn't an option to view your password and it makes me reset my password. You send me a link to my email with instructions to press the link, which I do. I then come to a screen that says the link was invalid and to request a password reset again, so I do so. You send me the same email and I press the same link and the same page loads with the same message. I run around this circle 5 times and then try something different. On the same page that i get the message stating that the link was invalid it also asks me to enter a new password and then confirm (again you cannot opt to see what you have typed). After doing that it asks me for my email. After filling out all the information, it as me to reset my password so I press the button and poof you send me the same email with the same darn link that when pressed I come to the same page with the same warning that the link is invalid.
Thank you for bringing this issue to our attention. We apologize for the inconvenience you have experienced with the password reset process and we did attempt to contact you in response to your issue on Aug. 5,2024.
For immediate assistance, please contact our support team at 866-589-3088 or email ptsupport@psionline.com. They will be able to help you resolve this issue promptly.
Your feedback is important to us, and we are committed to improving our system based on your experience.
Thank you for your patience and understanding.
I believe this is the second or third time I have purchased study materials for various exams and I have been able to pass each time. Thank you
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and sharing your feedback. We did attempt to contact you in response to your issue on Aug. 5,2024.
For assistance with the issues you've experienced on the practice test site, please contact support@psi.memorang.com. They will be able to provide you with the necessary support.
We appreciate your patience and understanding.