Promlily Online

Ordered a bridesmaid dress in a hurry. Compared measurements with their size guide. It was precise. Dress finally came in after several weeks and was way too big. I laid out and measured and no where was it accurate. Dress would have fit 3 sizes bigger than I am. I sent pics and measurements and was told "sorry"!
They would not honor return and i contemplated sending back since couldn't use anyway in hopes they'd do the right thing but once at the post office, it would've cost me $80 to ship back to China. Also noted that the website is made to look American but it IS NOT. I contacted the company and was given a fake return address that does not exist. Offered a 25% discount off another item?! It's too much to type all the details but just trust me. I'm $130 out and no dress for wedding and I'm in a huge bind. Please don't let this happen to you! Oh and the color, material and design is also nothing like shown in the picture. It's just a nightmare. SPAMMERS! Run! All I can say is KARMA will be big! 😡 DO NOT BUY!

Do Not buy from promlily.com. If I could give this company zero stars I would. Dress arrived too big and did not look like the picture online. They would not honor a return and the most they would do is give me a coupon worth 70% of the purchase price to use on another item...NO THANK YOU. They are not a reputable company.

Do not buy from this company, I ordered a dress from them, The dress came, so I tried it on, it did not fit, so I sent them a return request, all I get back is you can have someone to fix it, or I can sell it.
Or I can donate the dress. I did everything they asked of me, I had to send pictures of the bag, and they wanted me to try it on to prove to them it did not fit.
So I done all that, which I have never had to do all that to return something. And the dress was not what I thought it was going to be, so I did not want to keep it anyway.
You can't call and talk to anyone, it's all through email. I don't like that for one thing, if I don't get a full refund, I will check to see what else I can do to report this company. I bought the dress for my daughters wedding, I guess they think everyone has plenty of money to just buy a dress from them, and if you can't wear it, you just have to go buy another one from somewhere else.I just giving anyone that might want to buy a dress from them, if it does not fit or you just don't like it, they are very hard to deal with, and they clearly do not want to give you a refund. And I give this company a rating of a zero.

I ordered a Mother of the bride dress from Promlily. Website said "easy returns if not custom sized".
I ordered many MOB dresses from different sites. Tried on this dress, less than 5 minutes. Contacted PromLily for a return label. Was told they "sent me the dress as ordered" and I dint qualify for a return. If I chose to return the dress there would be a 15% charge.
Nothing easy to return, here.
Very disappointed

I purchased 5 gowns for my daughter's prom/s. All came in damaged either ripped or had ink stains. The quality was poor. I contacted their horrible customer service only to get conflicting responses from different people. I disputed the charge with my credit card and they said I had to return the dresses. The dresses were returned and Promlily said they didn't have the money to refund me. The only recourse I have is legal. Needless to say I am out over $500.

If I could give 0 stars I would. Stay away from this site. Their customer service is awful and they lie about their return process. They are horrible and take your money and make up excuses as to how to deliver the dress back and refuse or play dumb to get your refund. They lost the order then all of sudden find it, they tell they will refund some or none and then after I demand the funds they never returned it and blame paypal. Awful experience and a cheating lying company. DO NOT ORDER FROM THEM!

I purchased a mother of the bride dress in October 2023 size 14 although I am size 10-12. The dress was miles too small, when i tried to get a refund i was told they would not refund as they have sent me the size i requested, there is no size on the dress so I only have their word for it. We are now in March 2024 and I am still trying to get a refund. Worst company I have ever dealt with. I have had to put 1 star on it but really it is -10

I ordered for a wedding dress and promlily brought me a dress completely different from what is on their website. I emailed and complained and they are not responding to me regarding my returning the product for a refund. I'm so disappointed.

I am EXTREMELY disappointed with Promlily. We did NOT receive the dress we ordered. The color is all wrong and it's not even the same design. We ordered hot pink and received a pale mauve.
The dress we ordered had mesh inserts in the bodice and a starburst pattern on the front. The dress we received did not, and the neckline was different.
Completely different dress, and I can't return it because it's a custom size? Ridiculous that I paid over $200 for them to send us the wrong dress. I will NEVER buy from Promlily again, and I am a repeat customer. Terrible.

I ordered a size 16 dress for my mother 82nd birthday party the dress was 2 size smaller. I am requesting back my money and these people are giving me a hard time. Please don't buy from this company. I am reporting them if I don't get my refund. Don't buy from this site

Absolutely furious,, will never recommend or use this company again,,,,!
Shipping took weeks item arrived to late!
Colour was grey not pink Sent!
Size not good!
THEY WILL NOT REFUND AND MAKE A LONG DRAWN OUT RETURN IN TELLING YOU CAN HAVE A VOUCHER!
MY ADVISE DO NOT USE THIS COMPANY!

Absolutely shocking customer service refuse to give full refunds instead offer for you to get the dress altered at a tailor at your expense or 70% against their site. If totally dissatisfied with original experience then why on earth would I order from them again. Which planet are they living on? Just give the customer back their money as all dresses are for actual occasions and if younhave spent all your cash on here where are you going to find more money from to buy another? AVOID AT ALL COSTS YOU WILL ONLY LOSE YOUR MONEY MODERN DAYLIGHT ROBBERY

I ordered my daughter a prom dress ahead of time and I did get my package. Ohhhh boy when I opened it they sent me the wrong color. Now it's 3 weeks before prom and sent multiple emails and they are not responding. The dress was supposed to be all ivory color and they sent me a 2 tone dress with gold at the top and ivory at the bottom. I even sent a copy of my original order to let them know it was there error and according to there policy I should get a full refund. They have stopped communicating with me and I will keep posting reviews on every site that I can. These MF'ers need to be shut down. Warning Do Not Order from Prom Lilly. Scammers!

Worst possible company to purchase from! Beware! Quality is very cheap. Sizing is not accurate as well and you cannot return anything! It's the strictest company I've ever worked with on a return.

I ordered a white sequin dress for my reception. When it arrived, it was a iridescent color, which did not look anything like the picture/color I selected. It looked more like the the "As Pictured" color. I reached out to customer service & got a complete runaround. Needless to say, I still have the dress, because they were making me pay the return shipping- which was $130, that's about as much as the dress cost! Also, when the dress arrived it had a different company name (Hebeos), so F.Y.I. They're the same people.

The dress is a low quality! Several stains that we had to wash off. Fabric had a couple of cuts right on the front that couldn't be hidden unless you cut the whole piece off. Uneven sides, but the most funny thing is that one of the hanging string was sawn to the dress that's impossible to detach. The only pro is, it came on time, as promised. The good advice, stay away from this site, unless you're ready to fix all imperfections yourself like we had to do.

I never received shipping information that the dresses were even coming despite payment being taken immediately upon ordering. When I emailed customer service I was assured dresses could be returned if they didn't fit with a 10% restocking fee. The dresses surprisingly showed up. Even though I ordered 2 sizes too big ( i assumed I would alter them) they were more like 2 sizes too small. When inquiring how to return, I was told to donate them to a local organization and no refund would be given.

I was ordering a prom dress for my daughter from prom lily. I immediately cancelled the order after it was accidentally placed not even 5 min after it was placed. I received an email from them 2 days later stating that they would only refund me the partial amount. When I did not agree to that because the dress wouldn't have even been pulled from the stock yet or shipped so it made no sense. Then I did not receive an answer from another day to which she responded a picture of the dress and said "can you keep the dress! It's beautiful" I responded yes i would like to cancel now more than ever because the dress she sent me(dress in mannequin) did not match the dress they had advertised on the website color wise. (I have attached photos below) Once again never received a response from anyone until I emailed again requesting an answer as to if the order was cancelled or not this was 2 days it took to get this response.

Dress looks nothing like the picture. We ordered it with custom sizing and it was at least 2" too big everywhere. Fabric is ugly and cheap looking. Bottom hem of dress very poor quality. I submitted a review for the dress on the Promlily site but they didn't post it. They must only post the positive reviews. Dress was made in China.