This company is an absolute SCAM! I ordered a dress and sent screenshots to my friends with excitement, only to find out one of them had ordered from Promlily in the past and the dress was not even CLOSE to the picture. I immediately emailed them to cancel the order, and it took multiple emails to get a response, and the responses I did get were not helpful. They told me my ordered was "cancelled" and that I would see a refund within 1-3 business days (because I paid with PayPal), and 5 days later I still saw no refund. I filed a dispute with PayPal and sent in screenshots of them claiming my order was cancelled WITHOUT ANY KIND OF REAL CONFIRMATION RECEIPT, and within 3 hours PayPal settled the dispute in my favor. An hour later I received and email for this BS company telling me this:
"The payment may be frozen by PayPal because you opened the dispute, please wait for more days. Or please close the dispute, then PayPal will release the money to you ASAP."
CLOSE THE DISPUTE?! This company is a J-O-K-E. Lesson learned— do your research, friends! If it's too cheap to be true, GOOGLE IT! Do not buy from these scammers!
They should be sued. States they have a 14 day return policy but they actually dont accept returns. Dont know how they are in business.
The people running the emails with promlilly are so unprompted. Not willing to work with you at all.
Promlily Online has a rating of 1.2 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Promlily Online most frequently mention customer service, full refund and credit card. Promlily Online ranks 164th among Prom Dresses sites.