ProGift

This company charges about 30% more than their competition. I decided to go ahead with them after I spoke with their customer service via chat and they assured me that the flowers I was ordering for my mother in Italy would be delivered the next day (Sunday). The timing was important to me, as it was my mother's birthday.

I selected my mom's favorite flowers and placed the order. Unfortunately, it wasn't delivered until the day after next day (Monday). Not only was it delivered late, but also they changed the flowers in the bouquet without asking me. That was an even bigger problem, as I had originally chosen my mom's favorite flowers.

When I contacted customer service to ask for my money back they used the excuse that the local flower shop was closed on Sunday. That's after I was assured by customer service that they would be delivered on Sunday and me paying their fee, which is higher than anyone else's.

Upon my request to get my money back for the poor service, they told me that my mother would have to go and return the bouquet to the flower shop for me to get my money back.

I will never order from them again. Very disappointing experience and poor, scammy customer service.

This is an online florist. I order flowers to be delivered to France. I paid $75 for the bouquet + $15 for delivery charge. A total of $90. After an hour, they notified me thru email that the total cost should be $115 without further explanation. I immediately told them I have to cancel due to the big price discrepence. They refused to cancel my order, they said order already en-routed. They didn't wait for my approval of the price increase to execute my order. Another complaint is what I ordered was a basket with peach roses, but what the recipient in France received was just a bunch of leaves, without a single rose. The product was completely different. This is a rip-off, I paid $115 for a bunch of leaves in a very cheap basket. They refused to re-do the order or refund. And nobody ever answered the phone. I regretted I have not looked for reviews before ordering. This co. Is a fraud. I have found similar complaints on their Facebook page. Their name is Progiftnet.

I was having flowers delivered to my sister in laws family after hearing about her sudden passing. I reached out to Progift to confirm that they could deliver to them, and they confirmed that they could in a few days and seemed lovely. Order was placed April 19th. After no updates, they confirmed delivery on April 24th, however it was not delivered. I flew all the way to Japan and could have delivered myself at this point. I reached out several times for updates between the 19th and april 26th for any type of update. No response. So i called my credit card company to cancel the payment, as they had not delivered. I then received notification on May 6th that they had redelivered this order and they were demanding my payment. Accused of lying about their lack of communication and have now been harassing me for 4 days to submit payment and threatened to send an invoice to my grieving family. I confirmed with them that they did receive the flowers, however when i looked back on my order, they did not deliver anything close to what i paid for. I added additional stems for size, as well as a glass vase, and they delivered an arrangement smaller than advertised as the "regular size" as well as a small ceramic jar instead of glass which is what i paid for. I understand that there are slight changes due to international delivery, but this service was just terrible. They are also now telling me that the vase was included, but the charge for the glass vase was not removed from my invoice. DO NOT ORDER FROM THEM. What a bunch of crooks

Absolute bogus that the site is a scam or fraud of any sort. I have placed my first purchase with progiftnet.com, but afterwards read the horrible Reviews about them all over the net, which freaked me out. Sadly I believed those reviews and left less than pleasant email with their staff.
I have successfully contacted the support, who were very pleasant, polite AND professional. They apologized for the delay of my order, but in their defense I placed the order on mother's day, which is a very busy time for them, as any other florist online store.

Not only they have communicated with me back and forth, but they checked my order and reassured me it's on the way and offered a discount to make up for the short delay. Shame people don't leave more good reviews. I hope that anyone Reading this will not have any doubts about progiftnet.com like I did, I will definitely consider placing Another order with the Company. If you already placed an order and now are worried, be assured that it's on the way and the staff is there to offer their support.

As far as the reviewer who left one star, they DO state that prices are subject to change and might need to request an added fee due to seasonal changes in prices of their flowers. The reviewer must have not read their faq and policy.

Since I couldn't make it to my aunt's funeral in Paris, I was able to send flowers through ProGift. My cousin did in fact receive the flowers on time and I am pleased.