ProFlowersReviews 761

In the past I've had issues with Pro Flowers delivering quality bouquets. They have looked skimpy, kind of beat up, etc.
Just recently I tried to send some Easter flowers. I used ProFlowers only because I had a promo code. Right after placing the order I realized I forgot to enter the promo code, so I called to either have the order modified-- or to simply cancel it.
Their customer service is outsourced to a foreign location, reps have heavy indian accents and unfortunately don't seem to be very skilled with computer use. After 8-10 min phone call they were "unable" to cancel or modify my order that was placed only 5 min. Prior, and they were unable to get me a refund. Now after a pretty frustrating phone call, I'm left wondering... was the order ever cancelled? Will my grandma receive her Easter flowers? Lol. Should I place an order elsewhere? Not very helpful... Lesson learned, next time I'll use somewhere else.

Absolutely horrible company and service! Very expensive and service sucks! I paid extra to have a birthday arrangement delivered next day and it never showed up. Customer Service is horrible, can't understand them and sounds like it is coming from another country. What I could make out the girl sounded like she was in her car with the window open or outside somewhere. I received a whopping $5 credit for my trouble and still no delivery two days later. I could have gotten this order 50% cheaper from 800Flowers and guaranteed delivery. I will NEVER use them again and will NOT recommend them! Do yourself a favor and use 800Flowers

I ordered 2 dozen rainbow roses. I got 11 roses, wilted and ugly. The prize; one decapitated rose bud, completely smashed and had obviously been flopping around the packing box. What a joke this place is. Now I have to go to the florist, last minute, and pay out my a$$. Thanks a lot, pro-flowers, you suck!

Flowers ordered for my daughter's first in January 2019 for Valentines Day did not. They were to be delivered on the 12th of February, but as of the 16th are still not here and i am now stuck in a battle between ProFlowers and UPS. ProFlowers disavows any responsibility for the delay and UPS has as many excuses as phone calls I make. I am now told that I should receive them on the 20th of February but no guarantee. ProFlowers has done nothing to aid in the receipt of the flowers and i am left waiting for flowers that by ProFlowers, and UPS's statements were picked up at ProFlowers on the 11th. NO THANK YOU... BUYER BEWARE. The exact same thing happened on my mothers day flowers... still waiting for those.

Avoid this company like the plague they are. They are very happy to charge convenience fees and additional delivery charges and then do nothing. The flowers were due to arrive on Valentines day. Instead I got to show my wife a photo of the flowers she should have received. Lucky her. Three emails to the email address supplied have gone unanswered, probably because everyone in the Indian call center they use is busy butchering any concept of the actual phrase "customer service". Climbing the fence into the nearest garden center at 4 am with a flashlight and some wire cutters would give you far better results.

I ordered flowers, vase and dipped fruit for my sisters birthday over 12 days in advance. They were to be delivered the day before her birthday as they do not deliver on Saturdays. Well, she has not received them and it is the day after her birthday. They also delivered a plant to my mother for mother's day plant a week late and it was her last mother's day before she died.if you want flowers on time for special occasions do not use pro flowers

Ordered flower for girlfriends birthday scheduled delivery birthday. Delivery day comes and goes. No flowers. No email with problem. Next day email saying delivery that day. Day comes & day goes. Next day, I get email saying delivery that day. By then I had enough called and then after call email with still un-happy results They said package got damage original delivery day and they sent out new order to be delivery for two day later.

Why wasn't someone telling me problems and then since not my fault why not Overnight-ed to fix problem. They say sorry we'll refund shipping cost only. No reduction in flowers, no reduction in there handling fee, no discount on future order. & from call and email I sent no one care for my business.

I ordered flowers for my mother to be delivered today. The UPS tracking says it is out for delivery for more than 8 hours but until now, they didn't get the flowers and chocolates. I called the call center based in Manila. They said delivery is until 8pm. And have no power to know the situation. This is terrible experience. The agent do not know how to properly trouble shoot or address the situation. Please do not use this website.