I recently had an issue with the app. Even though my internet connection was stable, I kept getting an error message saying, "Please check your internet connection." It was frustrating, so I decided to contact customer support via email.
Payal from their team responded immediately and quickly identified the technical issue. Thanks to her prompt assistance and efficiency, everything was resolved within a day. I truly appreciate the excellent support and swift resolution.
While other OTT platforms may offer more features, I'd rather have peace of mind knowing I can rely on outstanding support when issues arise, rather than being overwhelmed by a sea of features with no one to help me.
Truly impressive service! 🌟
Answer: App crashes can happen for many different reasons. Here are some standard troubleshooting steps to take: 1. Make sure your device is running Android 5.0 and higher. 2. Make sure you are using the latest version of the VCB STREAMING PLATFORM app. 3. Make sure that your device's RAM has enough free space. 4. Reinstall the VCB STREAMING PLATFORM app. 5. Reboot your device. If you continue to experience crashes, please contact us using the email support below. Please provide us with as many details as possible. Email us at developers.vcb@gmail.com.
Answer: We will notify you via the app notification to update the new version, or you can get manual updates from Google Play and Amazon Appstore.
Answer: The VCB STREAMING PLATFORM app can be installed on phones or tablets running Android 5.0 and higher. However, if your device is running a version of Android below 5.0, you won't be able to install the VCB STREAMING PLATFORM on it.
Answer: VCB allows users to stream content on various devices. Most of the content can be streamed in resolutions of up to 1080p or 4K with HDR, depending on the device's capabilities. VCB is now introducing Dolby Digital audio for compatible devices.
Answer: The VCB STREAMING PLATFORM app is currently free, but please note that there are plans for future subscription costs.
Answer: Abubakar introduced the 'VCB Streaming Platform' on Friday, March 26,2021. This new platform conveniently combines all VCB movies and MiniTV shows in a user-friendly app. VCB content is no longer on YouTube; it's now exclusively on their 'VCB Streaming Platform' app.
Hello Khanak,
You’re making us blush! We know how frustrating technical issues can be, so we truly appreciate your patience. It’s wonderful to hear that our team was able to assist you quickly and get everything back on track. It means the world to us to know that our service gives you peace of mind.
Thank you for trusting us! We’re excited to continue delivering top-notch service and entertainment for you.
Best wishes,
Sameera
VCB Senior Manager