website thubmnail of Probiller
How would you rate Probiller?
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Australia
1 review
3 helpful votes
Follow Peter C.
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Useless. Avoid at all costs.
October 24, 2022

The Technical Support team and Billing Support teams refer you from one to another and back again.

Avoid providing any support, avoid answering any questions or providing any advice.

Telephone calls unanswered after waiting an hour. Chat sessions transfer you from one team to the other. Never provide assistance or answer questions.

Web site does not provide functionality purchased.

Date of experience: October 24, 2022
Texas
1 review
4 helpful votes
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Scammers
August 25, 2023

Charged for something I did not want. Had 2 activation emails for the same site, but when I called I found out I had somehow been charged for another site I didn't want. Refused to refund. Worthless customer service.

Date of experience: August 25, 2023
South Africa
4 reviews
25 helpful votes
Follow jeremy b.
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Rude customer service staff
Unapologetic and cut off the online chat
Made a signficant unauthorised charge to my credit card and it will take up to 10 days to get it refunded to my card. This sucks
Also a customer service person gave me misleading information about a subscriptions benefits, and so then i had to pay again to upgrade.

Bad attitude, not apologetic, misled me, would not transfer me to manager and cut off the online chat, bad all round

Date of experience: August 6, 2017
Virginia
3 reviews
11 helpful votes
Follow Michalle P.
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Probiller will draft unauthorized charges so that you can call and ask or cancel, and at that time they try to talk you into those memberships that they are charging you for. This has happened 6 times. I call and they return and cancel the transacations, but its still fraud! Don't trust this billing company!

Date of experience: October 23, 2022
Texas
1 review
2 helpful votes
Follow Randy A.
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I subscribed for 30 days to their site then cancelled before the 30 days. I received an email confirming the cancellation. 2 days later, I received 3 text messages from my credit card at 3 am while I was sleeping, giving a code to use to authorize a rebill to this site. I tried calling and chat but their support team is so bad, you have to wait hours to do son. Finally, I chatted with an operator "Erica" and after explaining the circumstances, she continually attempted to sell me into getting a longer subscription at a discount. She completely ignored my complaints about Probiller Fraudulantly charging my card and continually stated, "Regarding to your refund request, the website reserves its right to the full access billing due to the terms and conditions." After I continued to complain, she offered me a "one time courtesy refund" of half the charge. I again said that was unacceptable and would be reporting them to the authorities. She then stated I would get a full refund but added, "This is being done as a courtesy - please be reminded of the terms that were explained earlier, as the member is responsible for the billing incurred on their account." It's just amazing how they operate. It's clear Probiller is deliberately doing this and getting away with it. How is that possible?

Date of experience: February 29, 2024
GB
1 review
5 helpful votes
Follow Mike O.
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This fraud company. Charging people for extra they never signed up for. Bullying into having more "free" subscriptions instead of a refund for issue after issue, then they play the victim card and use all the threats, which the Grammer and punctuation is terrible. They are located outside of the US. Reviews say it all. They will give a refund once saying you will go to bank, yet then become unprofessional and bully you to even getting the refund and say X, Y and Z of things to make you feel Guilty and that you shouldn't have due to T&C, yet if a service isn't working correctly or isn't to satisfaction they should. Say they are legit, but then again, for porn subscription sites linked to their billing, no surprised they are a so called company that operates the way they do.

Also expect future charges which they take out randomly, if you don't cancel the card.
Still charge you After they say the have canceled. Make sure you contact your bank and complain of this billing company and cancel your card. Surprised they still are operating with the bully tactic so called "Customer Service" they use.

Report the company and avoid at all cost,

Date of experience: January 10, 2021
North Carolina
1 review
2 helpful votes
Follow Garrick D.
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Terrible people charged me for 1 year of service and cancelled it on me in 1 month. I'm beat their crooks don't use them for anything

Date of experience: January 27, 2024
South Dakota
1 review
4 helpful votes
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Trash
January 8, 2022

Probilller $#*!ing sucks they just rob you blindly. It kinda sucks considering I'm poor as $#*! and now in debt from this bull$#*!.

Date of experience: January 8, 2022
Australia
1 review
4 helpful votes
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Scam
March 11, 2023

They $#*!ing scam you and try to find a way for you to not get your money back, they charge you extra and are never helpful

Date of experience: March 11, 2023
Australia
1 review
2 helpful votes
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Lack of response
July 13, 2023

After paying for a 12 month subscription after 6 months Probiller cancelled the contract. I don't get a response

Date of experience: July 13, 2023
Germany
1 review
2 helpful votes
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Scammers
August 1, 2023

Deduct my subscription price 2x. Staff in chat extremely rude and condescending. Beware of these scammers

Date of experience: August 1, 2023
Australia
1 review
2 helpful votes
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ONE BIG RIP OFF HACK
September 2, 2023

Discovered Probiller made 32 unapproved random withdrawals from my A/C to the value of $539.82 WRONG

Date of experience: September 2, 2023

Overview

Probiller has a rating of 1.3 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. Probiller ranks 37th among Money Transfer sites.

service
9
value
9
shipping
5
returns
6
quality
10