• Probiller

Probiller

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Overview

Probiller has a rating of 1.14 stars from 14 reviews, indicating that most customers are generally dissatisfied with their purchases. Probiller ranks 102nd among Money Transfer sites.

  • Service
    9
  • Value
    9
  • Shipping
    5
  • Returns
    6
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
See all photos
How would you rate Probiller?
Top Positive Review

“Satisfied customer”

Michael N.
5/24/20

I thought I'll have a bad experience with them because I saw a couple of bad reviews about them. Because they are related to money, I was even more worried, but I gave them a chance. However, it was okay for me because all charges are transparent and explained, as stated in the emails I got. I had no faults and it was a smooth process.

Top Critical Review

“Useless. Avoid at all costs.”

Peter C.
10/24/22

The Technical Support team and Billing Support teams refer you from one to another and back again. Avoid providing any support, avoid answering any questions or providing any advice. Telephone calls unanswered after waiting an hour. Chat sessions transfer you from one team to the other. Never provide assistance or answer questions. Web site does not provide functionality purchased.

Reviews (14)

Rating

Timeframe

Other

Thumbnail of user peterc1848
1 review
2 helpful votes
October 24th, 2022
Verified purchase

The Technical Support team and Billing Support teams refer you from one to another and back again.

Avoid providing any support, avoid answering any questions or providing any advice.

Telephone calls unanswered after waiting an hour. Chat sessions transfer you from one team to the other. Never provide assistance or answer questions.

Web site does not provide functionality purchased.

Tip for consumers:
Avoid using this vendor.

Products used:
Web subscription

Service
Value
Quality
Thumbnail of user richardj1225
1 review
3 helpful votes
January 8th, 2022

Probilller $#*!ing sucks they just rob you blindly. It kinda sucks considering I'm poor as $#*! and now in debt from this bull$#*!.

Tip for consumers:
Don’t use this site find another there’s no way to refund unless you have a couple days to spare.

Products used:
None I couldnt they just kept taking my money no refund unless you sell your would and win the war against covid.

Service
Value
Shipping
Returns
Quality
Thumbnail of user piperc22
Michael N.
1 review
0 helpful votes
May 24th, 2020

I thought I'll have a bad experience with them because I saw a couple of bad reviews about them. Because they are related to money, I was even more worried, but I gave them a chance. However, it was okay for me because all charges are transparent and explained, as stated in the emails I got. I had no faults and it was a smooth process.

Thumbnail of user brianr2212
1 review
2 helpful votes
August 25th, 2023
Verified purchase

Charged for something I did not want. Had 2 activation emails for the same site, but when I called I found out I had somehow been charged for another site I didn't want. Refused to refund. Worthless customer service.

Products used:
Website

Service
Value
Shipping
Returns
Quality
Thumbnail of user garrickd9
1 review
1 helpful vote
January 27th, 2024

Terrible people charged me for 1 year of service and cancelled it on me in 1 month. I'm beat their crooks don't use them for anything

Shipping
Returns
Quality
Thumbnail of user michallep
3 reviews
9 helpful votes
October 23rd, 2022

Probiller will draft unauthorized charges so that you can call and ask or cancel, and at that time they try to talk you into those memberships that they are charging you for. This has happened 6 times. I call and they return and cancel the transacations, but its still fraud! Don't trust this billing company!

Service
Value
Quality
Thumbnail of user mikeo490
1 review
4 helpful votes
January 10th, 2021

This fraud company. Charging people for extra they never signed up for. Bullying into having more "free" subscriptions instead of a refund for issue after issue, then they play the victim card and use all the threats, which the Grammer and punctuation is terrible. They are located outside of the US. Reviews say it all. They will give a refund once saying you will go to bank, yet then become unprofessional and bully you to even getting the refund and say X, Y and Z of things to make you feel Guilty and that you shouldn't have due to T&C, yet if a service isn't working correctly or isn't to satisfaction they should. Say they are legit, but then again, for porn subscription sites linked to their billing, no surprised they are a so called company that operates the way they do.

Also expect future charges which they take out randomly, if you don't cancel the card.
Still charge you After they say the have canceled. Make sure you contact your bank and complain of this billing company and cancel your card. Surprised they still are operating with the bully tactic so called "Customer Service" they use.

Report the company and avoid at all cost,

Tip for consumers:
Avoid anything related to them!

Thumbnail of user randya547
1 review
0 helpful votes
February 29th, 2024

I subscribed for 30 days to their site then cancelled before the 30 days. I received an email confirming the cancellation. 2 days later, I received 3 text messages from my credit card at 3 am while I was sleeping, giving a code to use to authorize a rebill to this site. I tried calling and chat but their support team is so bad, you have to wait hours to do son. Finally, I chatted with an operator "Erica" and after explaining the circumstances, she continually attempted to sell me into getting a longer subscription at a discount. She completely ignored my complaints about Probiller Fraudulantly charging my card and continually stated, "Regarding to your refund request, the website reserves its right to the full access billing due to the terms and conditions." After I continued to complain, she offered me a "one time courtesy refund" of half the charge. I again said that was unacceptable and would be reporting them to the authorities. She then stated I would get a full refund but added, "This is being done as a courtesy - please be reminded of the terms that were explained earlier, as the member is responsible for the billing incurred on their account." It's just amazing how they operate. It's clear Probiller is deliberately doing this and getting away with it. How is that possible?

Products used:
Web subscription

Service
Value
Returns
Quality
Thumbnail of user jamesr4360
1 review
3 helpful votes
March 11th, 2023

They $#*!ing scam you and try to find a way for you to not get your money back, they charge you extra and are never helpful

Service
Value
Quality
Thumbnail of user robertb8632
1 review
1 helpful vote
July 13th, 2023

After paying for a 12 month subscription after 6 months Probiller cancelled the contract. I don't get a response

Thumbnail of user marcellinop1
1 review
1 helpful vote
August 1st, 2023

Deduct my subscription price 2x. Staff in chat extremely rude and condescending. Beware of these scammers

Service
Value
Shipping
Returns
Quality
Thumbnail of user joeys290
1 review
1 helpful vote
September 2nd, 2023

Discovered Probiller made 32 unapproved random withdrawals from my A/C to the value of $539.82 WRONG

Tip for consumers:
This company should have a class action brought against them and be SHUT DOWN! I will be looking into it.

Products used:
I did not use a product. They made $539.82 worth of unapproved withdrawals from my A/C in random amounts in the last two months.

Thumbnail of user jeremyb43
4 reviews
23 helpful votes
August 6th, 2017

Rude customer service staff
Unapologetic and cut off the online chat
Made a signficant unauthorised charge to my credit card and it will take up to 10 days to get it refunded to my card. This sucks
Also a customer service person gave me misleading information about a subscriptions benefits, and so then i had to pay again to upgrade.

Bad attitude, not apologetic, misled me, would not transfer me to manager and cut off the online chat, bad all round

Tip for consumers:
dont use them-ever-if you dont want grey hair and heartburn

update-they subsequently cancelled my membership entirely and refunded me the regular membership fee-even though i expressly asked them not to do this!

i have never come across a company that behave in this disgraceful and entirely unprofessional manner

Service
Value
Quality
Thumbnail of user xbobo619
1 review
1 helpful vote
November 29th, 2023

Eveything about probiller is complete garbage. Their attitudes are rude and they have no interest in helping customers, they only care about selling you more years of website access or lifetime memberships you dont want, and if you refuse to pay more for more time you dont want when they constantly lock your access to websites you already paid to have months and years of so called unlimited access for, they will not unlock access to the sites you already paid for and rudely disconnect you from chat after struggling to stay calm and courteous to a totally illiterate scumbag like lana.

Another instance recently, I joined a site on holiday sale discount, and there's a checkbox to join a garbage site I never heard of and had absolutely zero interest in joining especially when it's almost 4x the price of the site I intended on joining. I made sure the box was unchecked to join their crappy partner site I didnt want to join, and guess what? THEY JOINED ME AND CHARGED ME ANYWAY! To my dismay, I then saw the payment processor was the pricks at "probiller" again. Hoping I would connect to somebody that wasn't Lana or an illiterate dirtbag scammer like Lana, I waited 30 minutes to connect to a chat support who claimed it was my fault I joined the crap site that I didn't sign up for and legally they cant' refund me for partially used memberships and charges on my account is at the customers discretion or some total bull**** like that. Funny seeing complete morons that are literally illiterate try to use big words and lie about legal mumbo jumbo and I told them what they're doing is actually illegal. I didn't partially use the site, I didn't use it AT ALL. I didn't sign up to join the side site, I made sure the box to join the bonus site at full price was NOT checked, so you guys signed me up to a site I did not want and charged me for something I should NOT have been signed up for. Then they tried to offer to give me 2 free months, I refused, then they tried to offer me less than half of what they charged me for as refund. Literally doing everything and anything they could to NOT give me my money back that they charged me to join a bonus site when the CLICK CHECKBOX TO JOIN BONUS SITE box was NOT CHECKED!

I wasted hours and chatting with these scumbag scammers in text chat, over multiple different problems with multiple different websites they're associated with. Their phoneline rang for over 30 minutes before someone finally picked up and kept saying hello hello like they couldnt hear me, then hung up in about 5 seconds after I waited over 30 minutes for them to answer my phone call. I figured sending them multiple e-mails with pictures of the rude, unhelpful, illiterate "lana" and screenshots of receipts of purchases I made to have years of unlmited access to 1 of the sites they associate with, that they randomly keep blocking my access to, then try to keep selling me lifetime memberships fot $100s and $1000s of dollars like I would trust them with a single penny ever again.

My advice is, dont trust probiller or join any pay sites that use them as payment processor. They will lock your access you pay for, then try to sell you extended memberships or extra memberships to other sites instead of just shutting up and unlocking my damn access to the sites I already paid for, and if you dont want to buy more membership time when theyre constantly screwing up your memberships you already paid for by locking and blocking access or reducing over a year off your multiple year membership for no clear reason, I still havent regained access to sites I had paid for years of access to, and I hadnt gotten 1 email response to multiple emails I sent a month ago besides their automated response bot emailed me informing me, WE HAVE RECEIVED YOUR E-MAIL. WE WILL CONTACT YOU WITHIN 5 DAYS. It's been over a month. Probiller is a total joke ran by illiterate scumbag scammers and what they're doing is illegal. DO NOT trust them or risk wasting your money on anything online that uses them as a payment processor!

As for the pictures
1 Lana claiming I dont have access to a site I paid to have multiple years of unlimited access too while saying my membership to the main site BRAZZERS will expire over a year before the originally described date when the last chat support talked me into buying multiple years extended membership the last time my password suddenly stopped working. Now my access to partner sites I paid for claim to be expired, when they shouldnt be for at least a few years but some reallowed access, but at least 1 remains locked and Lana claims I never paid for it, and when I keep insisiting I still have emails and screenshots of receipts of my purchases, the scumbag scammer got super sassy and said SINCE YOUR STILL INSISTING ON YOUR RECORDS BLAH BLAH BLAH then disconnected me after watsing hours connecting to chat and waiting minutes for them to give 1 word responses, spelling words wrong, basically being complete garbage in every way possible.

The next pic is a different named person I had to talk to when I asked for a refund since I got charged to join a site when the next pic shows clearly, the checkbox to join the extra site was NOT checked, yet they claimed they legally couldnt issue refunds to partially used sites people chose to join. WELL I DIDN'T CHOOSE TO JOIN! THEY CHARGED ME TO JOIN AGAINST MY WILL WHEN THE BOX WAS NOT CHECKED! AND I DIDNT USE THE BONUS SITE I GOT CHARGED FOR AT ALL! I DIDNT WANT IT AND DIDNT WANT TO BE FORCED TO PAY FOR A SITE I DIDNT CHOOSE TO JOIN AND HAVE NO INTEREST IN USING!
The point is, I joined different sites and either lost access that I paid for multiple times or got charged to join crappy sites I didnt want. The thing those sites had in common. PROBILLER
I had to talk to different people for assistance with my different problems I was having with these multiple sites and these different "billing support" people were both terrible at typing, rude as hell and totally unhelpful, and what did they have in common? Probiller employees.

And I'm still waiting for my access to sites that I paid for access that isnt supposed to expire until a few years, get RE-unlocked but my access is still locked, and I still havent got a response e-mail in 5 days like they said. They either totally ignore you, or refuse to help you while offering to sell you longer memberships for $100s and lifetime memberships for $1000s when they're just going to keep changing your password or locking site access with "EXPIRED" screens that randomly come and go, or come and NOT go at their discretion which I refuse to believe is random and not part of their con/fraud/scams. Stil can't believe they had the nerve to tell me they legally cant refund me for a partially used site I chose to join when I never checked the box to join and never used the site they claimed was "partially used", or disconnecting me when I told them the expiration date for my 1 of my my memberships is over a year less than what was originally offered when I accepted it, and they claimed one site I never paid for access to when I have screenshots of my receipt with purchase ID& everyrhing, but Lana just sarcastically said thank you and disconnected me while spelling words wrong like an idiot.
Never had any of these problems with segpay, rocketpay, epoch and probably others I cant remember off the top of my head, but all the problems I had that took hours of arguing just to reach any type of resolution if any at all, were and still are probiller problems.

Service
Value
Shipping
Returns
Quality

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14 reviews
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