Member since December 2014
- Reviews 5
- First to Review 3
- Very Helpful 13
- Funny 1
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they took 7 days to reply to my request and then said it was not their issue when it was
this is terrible company to deal with
they make you provide far too much evidence
requested cancel on 30 th dec
wrote back no reply on 30th with evidence
Re: [Customer Support #IAG-862-33456]: please cancel autorenew for this site and revert back
wrote back on 31st
REPEAT OF PREVIOUS EMAIL
NEXT I AM GOING TO COMPLAIN TO YOUR CUSTOMER
2nd january description of problem
i eventually managed to cancel jeffs site
but despite this i have not received email confirmation to this effect which is the normal standard practice.
so this is stressful
one should have to worry about these things if one has paid legimitately and cancelled autorenew legitimately
also the oei -billing support-number linked to this site, is temporarily inaccesible
this leads to loss of peace of mind
i will avoid that biller in the future
Date: Sun, Dec 30, 2018 at 3:01 PM
Subject: Re: [Customer Support #IAG-862-33456]: please cancel autorenew for this site and revert back
i have cancelled my subscription on the site oei then redirected to roguebucks
but have not requested email confirmation
my message below sent several times, was also ignored
i intend to create a big fuss about this
the company are now denying having a service issue and are pressuring sitejabber to remove the review, please draw your own conclusions
i did have a service failure, the repeated emails and attempted phonecalls are documented and they ignored requests for clarity. they also did not approach me in advance of contacting sitejabber to resolve this issue. also it is standard practice that when autorenew subscriptions are cancelled an email confirmation should be sent
these people have the gall to try and pull a legitimate review off after an extensive papertrail that i have of correspondence with both rocketgate and the company that they process the payment for.
dear marc b you said that i contacted segpay on the 23/3 the last time and that an agent reached out to me with some kind of answer
what is this below then? 29th of march, so you're lying again!!!
and read the response from the agent reproduced below
it was pathetic
are you going to resolve my refund issue or not?
my bank are ok with initiating fraud enquiry, and i am not going to hold them back.
you have wasted an enormous amount of my time being in touch with your customer service people and it has been very stressful and even after 10 business after the refund was supposed to have been made, they were still saying silly things like, give us a few more days.
look through the correspondence on your system i have given lots of identifying information in my original complaint on sitejabber
New reply for the ticket #CS00793088: #CS00793088 attention marc b
Thank you for contacting SegPay, a third party payment providers for many sites on the Internet.
How can I further assist you? Please state your concern/situation so that I can provide you the proper help that you need.
If you have any additional questions or concerns, please contact us back.
Alvin , SegPay Billing Support
hi there marc b
i replied to your silly reponse on sitejabber
and i put a new complaint on scambook
please look it up at your convenience
“hi marc from segpay here is all the info you need”
• Previous review
marc i have tried everything you said and waited 10 business days and then another 4 and still your staff are being impossible. no fund reflecting from bank
bank initiating fraud enquiry
. information you need is below
please resolve immediately
Purchase ID: 49663098
Transaction ID: 71422888
Refund Amount: -69.95 (EUR)
Additional Information: A refund has been issued immediately on our end. It can take up to 10 business days for this refund to be processed back to your account. If you don't see the funds back to your account in that time, please contact SegPay Customer Service.
Statement Descriptor: For your privacy, whalemember.com 8664504000 will appear on your statement.
“crooks of note”
• Previous review
segpay represent a rotten adult entertainment company called fantasyhd
segpay do the billing. i had a membership to a site called fantasyhd and was tricked by clicking on something, to sign up for a 69.95 euro additional adult movie service. the adult site concerned didnt even indicate after i made the mistaken click, that i had signed up for an additional expensive service. i requested a refund from segpay after i got an email that i had just been charged 69.95 euro. i chased it up and after a while no refund reflecting. i then checked again after 10 business days with no refund reflecting, and they told me to wait another 5 days. instead i phoned in and was told there was no supervisor available to speak to. segpay are disgusting and the company they do the billing for, fantasyhd are also evil the way they try and trick you to click on something that signs you up for another service
rude customer service staff
unapologetic and cut off the online chat
made a signficant unauthorised charge to my credit card and it will take up to 10 days to get it refunded to my card. this sucks
also a customer service person gave me misleading information about a subscriptions benefits, and so then i had to pay again to upgrade.
bad attitude, not apologetic, misled me, would not transfer me to manager and cut off the online chat, bad all round
image coming soon
i am bowled over by this excellent freight forwarding/remailing company.
in every aspect they excel, my impressions have been confirmed time and again over the entire time period that i have been doing business with stackry
there are many unscrupulous companies in the remailing industry,
BUT THIS IS NOT ONE OF THEM.
stackry try their best at all times to exceed your expectations and their prices are very competitive when it comes to shipping. what really sets stackry apart, is the amazing warm personalised customer service, which is industry leading.
they are also very gracious when it comes to resolving any slight problem that may arise and their efficient packaging regimen is brilliant. they are genius at packing as much as possible into the tiniest box, to save you on shipping costs
please try this company out. you wont be dissappointed. i have used them for several years now and they have been excellent throughout and i am not an easy customer to please.!
just look at the stackry average review on sitejabber. it is staggeringly high and totally blows the other remailing companies out of the water.
i have been a reship.com customer for several years
in the past 6 months the service has deteriorated drastically
they have very limited hours to contact by phone
in the morning us time often dont answer
i had to wake up in the middle of the night to
speak to them!
fistly they shipped me an incorrect book and refused to take responsibility at all and gave me the runaround
they agreed to ship me a blu ray drive that i had bought and not remove the protective packaging
when i received the box, not only had they taken the drive out of all of its packaging, but they put the drive at the very bottom of the box, which is complete foolishness.
they should have known better and packed it in the middle where there was a lot of padding
i asked them to apply fragile stickers, but they said that they didnt have-would you believe it?-
a remailing company that doesnt have any fragile stickers!
they were not interested in sorting out my problem fairly
they applied a 7 dollar credit to my card for a drive that cost me 175 dollars by the time i received it
owing to the way the drive was shipped, i cannot be completely confident in its suitability for use as a data archiving device
reship very selectively answered my emails and when i got up at 12:30 at night in my country, to phone them, i spoke to somone called maciej, and spent more than half an hour pleading my case. he promised that i would have a constructive response by the following morning
i received no response!
reship used to be quite good in the past
they have deteriorated dramatically and it is my civic duty to make the broader public aware of these problems to obviate potential misery for the customer
this morning i woke up and received an email that my reship.com account has been deleted,
do business with these rogues at your peril
rather use myus or another reputable company
i wouldnt wish reship.com on my worst enemy.
Dealing with them has been profoundly stressful and indeed quite traumatic
bottom line: avoid this company like the plague
from my experience, i say do business with them at your peril!
jeremy Has Earned 14 Votes
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