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Dear marc b you said that i contacted segpay on the 23/3 the last time and that an agent reached out to me with some kind of answer
What is this below then? 29th of march, so you're lying again!
And read the response from the agent reproduced below
It was pathetic
Are you going to resolve my refund issue or not?
My bank are ok with initiating fraud enquiry, and i am not going to hold them back.
You have wasted an enormous amount of my time being in touch with your customer service people and it has been very stressful and even after 10 business after the refund was supposed to have been made, they were still saying silly things like, give us a few more days.
Look through the correspondence on your system i have given lots of identifying information in my original complaint on sitejabber
29th march
New reply for the ticket #CS*******: #CS******* attention marc b
#CS*******
Hello,
Thank you for contacting SegPay, a third party payment providers for many sites on the Internet.
How can I further assist you? Please state your concern/situation so that I can provide you the proper help that you need.
If you have any additional questions or concerns, please contact us back.
Thank You,
Alvin, SegPay Billing Support
http://segpay.com/contact-us.asp
Hi there marc b
I replied to your silly reponse on sitejabber
And i put a new complaint on scambook
Please look it up at your convenience
Sincerely
Jeremy b
Marc i have tried everything you said and waited 10 business days and then another 4 and still your staff are being impossible. No fund reflecting from bank
Bank initiating fraud enquiry. Information you need is below
Please resolve immediately
Jeremy
Purchase Information
Website: fantasyhd.com
Purchase ID: *******
Transaction ID: *******
Username: tiny413xl4v
Refund Information
Refund Amount: -69.95 (EUR)
Additional Information: A refund has been issued immediately on our end. It can take up to 10 business days for this refund to be processed back to your account. If you don't see the funds back to your account in that time, please contact SegPay Customer Service.
Statement Descriptor: For your privacy, whalemember.com *******000 will appear on your statement.
Tip for consumers:
avoid like the plague
Hi Jeremy,
Our customer support manager told me your refund was processed, and that one of our reps contacted you to let you know (the latest communication was on 3/23, perhaps that's the one you copied in your last reply above). She said she will reach out to you again today.
Thank you for your patience with this.
Segpay represent a rotten adult entertainment company called fantasyhd
Segpay do the billing. I had a membership to a site called fantasyhd and was tricked by clicking on something, to sign up for a 69.95 euro additional adult movie service. The adult site concerned didnt even indicate after i made the mistaken click, that i had signed up for an additional expensive service. I requested a refund from segpay after i got an email that i had just been charged 69.95 euro. I chased it up and after a while no refund reflecting. I then checked again after 10 business days with no refund reflecting, and they told me to wait another 5 days. Instead i phoned in and was told there was no supervisor available to speak to. Segpay are disgusting and the company they do the billing for, fantasyhd are also evil the way they try and trick you to click on something that signs you up for another service
Disgusted
Tip for consumers:
be careful of losing your money!!!!!
Hi Jeremy,
I tried to locate your inquiry just based on your name, but could not. Can you please contact Segpay’s consumer support team via https://cs.segpay.com or see the contact info listed on your credit card statement, next to the charges you are referencing. Our reps will be able to help you identify the source of these charges and resolve this issue for you as quickly as possible.
You can also private message us here with your contact info so we can find your previous inquiry that way, and/or get back to you directly.
Thank you.
Segpay support team
Rude customer service staff
Unapologetic and cut off the online chat
Made a signficant unauthorised charge to my credit card and it will take up to 10 days to get it refunded to my card. This sucks
Also a customer service person gave me misleading information about a subscriptions benefits, and so then i had to pay again to upgrade.
Bad attitude, not apologetic, misled me, would not transfer me to manager and cut off the online chat, bad all round
Tip for consumers:
dont use them-ever-if you dont want grey hair and heartburn
update-they subsequently cancelled my membership entirely and refunded me the regular membership fee-even though i expressly asked them not to do this!
i have never come across a company that behave in this disgraceful and entirely unprofessional manner
I am bowled over by this excellent freight forwarding/remailing company.
In every aspect they excel, my impressions have been confirmed time and again over the entire time period that i have been doing business with stackry
There are many unscrupulous companies in the remailing industry,
BUT THIS IS NOT ONE OF THEM.
Stackry try their best at all times to exceed your expectations and their prices are very competitive when it comes to shipping. What really sets stackry apart, is the amazing warm personalised customer service, which is industry leading.
They are also very gracious when it comes to resolving any slight problem that may arise and their efficient packaging regimen is brilliant. They are genius at packing as much as possible into the tiniest box, to save you on shipping costs
Please try this company out. You wont be dissappointed. I have used them for several years now and they have been excellent throughout and i am not an easy customer to please.!
Just look at the stackry average review on sitejabber. It is staggeringly high and totally blows the other remailing companies out of the water.
Tip for consumers:
i have tried many other companies in previous years and none comes close to stackry. great value great service, great attitude and great attention to detail. very highly recommended! try them once and decide for yourself.
I have been a reship.com customer for several years
In the past 6 months the service has deteriorated drastically
They have very limited hours to contact by phone
In the morning us time often dont answer
I had to wake up in the middle of the night to
Speak to them!
Fistly they shipped me an incorrect book and refused to take responsibility at all and gave me the runaround
They agreed to ship me a blu ray drive that i had bought and not remove the protective packaging
When i received the box, not only had they taken the drive out of all of its packaging, but they put the drive at the very bottom of the box, which is complete foolishness.
They should have known better and packed it in the middle where there was a lot of padding
I asked them to apply fragile stickers, but they said that they didnt have-would you believe it?-
A remailing company that doesnt have any fragile stickers!
They were not interested in sorting out my problem fairly
They applied a 7 dollar credit to my card for a drive that cost me 175 dollars by the time i received it
Owing to the way the drive was shipped, i cannot be completely confident in its suitability for use as a data archiving device
Reship very selectively answered my emails and when i got up at 12:30 at night in my country, to phone them, i spoke to somone called maciej, and spent more than half an hour pleading my case. He promised that i would have a constructive response by the following morning
I received no response!
Reship used to be quite good in the past
They have deteriorated dramatically and it is my civic duty to make the broader public aware of these problems to obviate potential misery for the customer
This morning i woke up and received an email that my reship.com account has been deleted,
Do business with these rogues at your peril
Rather use myus or another reputable company
I wouldnt wish reship.com on my worst enemy.
Dealing with them has been profoundly stressful and indeed quite traumatic
Bottom line: avoid this company like the plague
From my experience, i say do business with them at your peril!
Jeremy b
Tip for consumers:
this is the worst remailing company i have ever encountered
avoid using them at all costs
try myus or another service
this service will cause you misery as it has done for me in recent months
please see the photo attached which shows the incorrect book they sent as well as the manner in which they shipped the drive to me
Hello Jeremy,
Thank you for your feedback. At this time our customer service hours are the same hours as we have always offered, our office is open Monday to Friday from 8:30am-5:00pm PST. For your reference our phone lines and email systems are open during this time frame and there should be no problem contacting us by phone or email during these hours. When looking into the recent issues you have had with these two shipments it seems the problems have been brought up to management team and dealt with accordingly and compensation was offered. At this time it seems you have issued multiple chargeback’s against recent payments to our company for shipping merchandise therefore we will be unable to assist you further with shipping at this time until these chargeback’s are resolved. Thank you for your understanding.
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Empty.
Hi Jeremy,
Sorry if there was any confusion. I was referring to the last communication I was able to track down at the time of my reply. It's possible you sent another message to our customer support team after that, which I wasn't aware of.
In any event, as mentioned, our support team told me that your transaction was in fact voided before it ever hit your account. The transaction ID you list below: 71422888 represents the reversal of $69.95. Again, that amount was voided and never charged to you. As far as the message you pasted from our billing support on March 29, it appears to be simply asking if you need further assistance.
If you are saying the charge is still on your account, please respond back to our support rep and let them know. It will be helpful to also include a screen grab of the charge from your bank statement, along with contact info for your bank. At that point we will contact your bank and, if in fact the charge is still there, we will refund it at that time.
To reiterate, we show the void in our system, so this should resolve your issue. If you disagree, please respond back to that March 29 message and we will take it from there.
Thanks again.
Marc