Won a Oj Simpson signed Jersey and it's been right at a month. The tracking number and info says it was sent to the wrong post office at one time. Pristine sent a email saying it had gone back to them after several unsuccessful attempts at delivery. Impossible. I have a box at my residence. Carrier has keys. Plus a office it can be left at. I want a refund and have requested it and all I hear is crickets. The worst ever. Don't buy anything from them...
I bought a signed Antoine Bethea jersey and will never buy another jersey from pristine auction again. The stitching of the jersey is just falling out and loose strings hanging off the jersey in multiple places, there are bubbles under the letters. Beware what you bid on. I only paid 30 bucks and feel ripped off.
Ive have bought quite a few things through different auctions in the site. They have never falsely represented the merchandise. I will admit Ive bid on items then realized it wasnt what I wanted but through no fault of pristine. Ive spoken with their customer service on a couple of occasions and yet again very friendly and knowledgeable 10 out of 10 for me with pristine.
I received an auction I won (Giannis signed jersey) and look at the number where the autograph is! It's missing the inside stitching and they will not do anything about it! Their customer support is insulting, slow to respond and once they have your money they don't care. They don't add any warning about faulty items in their description, be careful!
I collect NFL memorabilia. This is the best site that I have found for reasonable prices and very high quality autographed items. VERY satisfied customer! Over 20+ transactions thus far and I love them all.
I'm so disgusted with this company. Everything that they sell is pretty amazing and the quality of the framed jerseys are very high quality. I just spend to much time and money looking at everything they have for sale.
For as long as I could remember, Ive always wanted a Roberto Duran autograph. Seeing that it would probably be very difficult for me to get it myself I decided that I would turn to the web. It's very difficult to trust online shops and most of the time they put some bogus authentication number. I needed a company with a good reputation and so I decide to go with Pristine Auction. I'm glad that I did and have been a loyal customer since.
This site is great, I've already found a unique gift for my brother for next Christmas that he's going to love and for an EXCELLENT deal! I can't wait to give it to him. I almost don't want to tell people so it doesn't create too much competition and drive up the great prices. Everything I've bought has come quickly and is identified as described! Such a fun site to look through, but you have to watch, it's easy to rack up charges because there are so many great items!
Won an auction for $737
After everything was said and done the total with additional fees was $978
The stated shipping estimated for $25- I was billed $65. All the other fees were inflated. Will not purchase from again after being charged an additional $250 in fees. I did email them stating the shipping fee was way different than the actual shipping fee. They basically said sorry/tough. This is just my humble experience.
The box the item came in was ripped.
I purchased a print for CAD$23 including the mark up. I paid $13 for shipping and thought that was my total. I thought this because there is not duty or tax on under $30. Imagine when UPS demanded $21 further payment for 'Brokerage'! It was not over $30, and what they dared to take in broad daylight was what I paid for the print. I looked again at the print but saw only that I could be liable for duties and taxes 'as charged by the Canadian Government'... now, UPS, as far as my humble and limited knowledge goes, is not yet a country.
I have left Pristine and will not return, they are in my opinion misleading foreign buyers. Disgraceful!
Stephen,
Sorry to hear about your experience. Out of country shipping can get tricky. It is possible for packages to be assessed duties and taxes when imported from another country. These are fees that are assessed by shipping companies and your government and are completely out of our control. Please let us know if there are any other questions or concerns. Thank you!
This is my favorite auction site, the site is easy to manage. The auctions are fun and well managed. Good deals with a pretty good variety. The staff is great to deal with when you have questions and the owner appears to be available through their FB page which makes me feel comfortable knowing if i have a bad experience (which i haven't) I can reach out to him and get a solution. Top marks.
Pristine Auction is the best, the one and only, for me anyway, for Sports Memorabilia. It's not just sports! It's almost everything. I have acquired some precious signed items that I will treasure forever!
Pristine Auction is such a great website to find anything autographed. Ive won several items in their auctions, and all of them come with what I actually got, a certificate of authenticity, and your won item always arrives in a timely fashion! Overall, Ive had great experiences on this site, and Ive not even bothered trying to find others!
I have used them many times. They have accurate descriptions of high quality, certified items. The only downside are the fees. There's a seller fee, which is based on a percentage and shipping/insurance fee.
Just got my autographed Thurman Thomas jersey love it. It will go nicely with my previous auction win (Roger Craig). Won both of these jerseys for less than what I paid for one of my Montana Notre Dame jersey from another site. Thanks Pristine
Love Pristine Auction. I'm a collector and it gives me an opportunity to get in on items I normally wouldn't see or would pay extra high prices for locally. They always secure my items appropriately and deliver as expected.
Watch out if your planning on buying something expensive. They don't care how they ship it or if it gets to you in good shape. I paid a lot of my money for a picture and when it arrived it had water marks and bend corner. I wrote them an email explaining the damage and they never responded.
I've also placed on bid on one of the mystery helmets thinking worst case I will get someone who is good but not worth as much. Instead they send me a Riley Ridley helmet. Literally a player who has never really started a game and can't even find a team to take him.
I understand it's a mystery Helmet box but when people are bidding 60 plus dollars on a helmet you can atleast give a decent players signed hemet.
Product damaged upon arrival. UPS their chosen delivery company completely inept. Resolution by owner Jared Kavlie was an insult. Put me through a lot of stress and aggravation trying to get my refund for the damaged product. Customer service employees don't know the meaning of, customer service. Delivery took two weeks to be sent never mind more time being received. Second delivery could not be coordinated between Pristine, UPS and myself. No one would go out of their way to help and resolve issue until I spent two days begging people to help me.
I received 2 mystery boxes. Small print saying average 500.00 plus average per box. 1st box Hank Aaron topped #415 1961 grade vf & 1968 # 100 Bob Gibson vf. 2nd box Stan Musial #476 1958 VG& Ted Williams #1. I got ripped off they said I didn't. It's the luck of the draw. Jeff
I was bidding on an item and had a question about it. Their customer service immediately answered my question. Fast forward a few hours and I won. They shipped the item to me very quickly and it arrived in perfect condition just like it was described. Wonderful experience! I highly recommend this company.
Answer: All items offered in our auction are reviewed by experts for authenticity. All items come with authentication from a leading industry authenticator. Authenticity is guaranteed. If there are any further questions please feel free to call us 602-626-5218 or send us an e-mail help@pristineauction.com
Answer: Hi Trey! Thanks for reaching out to us, we do have some official jerseys in auction from time to time but the majority of the jerseys you'll see are custom and do not have any NFL Branding. Custom jerseys are often used in the autograph hobby because they keep things affordable. If you should have any further questions please feel free to reach out to our Customer Service Team at help@pristineauction.com. They'll be more than willing to assist you there.
Answer: Thank you Chris! As we are consignment based normal wear is expected with items such as this. We do not produce the majority of our inventory. It is common for consignors to hold signing with athletes and have the decals signed and placed on after for efficiency reasons.
Answer: Hello Chris! Thanks for reaching out to us, all full size helmets come with decals if this is what you are referring to. Do you mind give us an example as to what you are referring to?
Pristine Auction has a rating of 2.7 stars from 1,080 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pristine Auction most frequently mention mystery box, live chat and full refund. Pristine Auction ranks 8th among Auction sites.
Hi Evan! We agree with you our response time wasn't up to our standards and we are making active efforts to improve in this area. We did confirm with our Customer Service department and it looks like we were able to take care of you with a refund. We want to ensure that you are taken care of so if you have any other questions or concerns we ask that you respond to the ticket you have with one of our representatives.