PriorityTire

Thank you for your feedback! Feel free to update us on the tire quality once you test them more on the road. Happy driving!

We're delighted to hear about your excellent experience with our tire service. Thank you for choosing us! We look forward to serving you again, and if you ever have questions or need assistance, feel free to reach out. Safe travels with your new tires!

We're thrilled to hear you had a positive experience! Thank you for your kind words about our pricing and fast delivery. We look forward to serving you again and again.

We would like to apologize for the extended hold time and if a human mistake happened on our end. On our end we're doing all we can to adapt and perform better! Do not fret, please respond to our email in order to further assist you. Thank you for your patience!

Thank you for your trust! Enjoy getting your new tires installed. Safe travels with your upgraded set!

You're very welcome! We're honored to be your tire supplier and thrilled to hear about your positive experience with our tires, service, and delivery.

We're thrilled to hear that you had a great experience with our company. Providing quality products and fast shipping with affordable prices is one of our top priorities. We're glad to hear that we have met your expectations and look forward to serving you again in the future.

You're welcome! We are always here for all your tire needs!

You're very welcome! We're thrilled to hear that your new tires arrived quickly and in excellent condition, providing you with a great experience. Thank you for choosing us, and we look forward to assisting you again for your future tire needs.

Thank you for the feedback! We're delighted you found our shipping fast and prices amazing. We hope the tires live up to your expectations once installed. Thank you for choosing Priority Tire!

Thank you for your positive recommendation! We're delighted to hear that you received everything as expected and on time. Safe travels, and thank you for choosing us!

Thank you for your review. We would like to apologize in the name of FedEx because not notifying you. We will contact them, in order to do it better for your next purchase. Thank you for your understanding.

Skepticism for a new experience and store alike are completely natural - we're very proud to know that our efforts in providing great service and tires alike has resulted in excellence for you!

Mr Jeffery, please know that we do not send out bad tires on purpose or knowingly - if a customer reports an issue we do try to investigate the issue and help! With that said, please note that we cannot know how or why a mounted/used tires can be faulty or defective, which is why we ask for clear and accurate documentation (photos) of the tire in question so that we can report the issue to our warranty team and attempt the manufacturer's defect warranty. This is a serious process as issues can be faked or caused during use, which is not covered. Rest assured that we try to keep this process streamlined and efficient, we only ask for the bare minimum required for the warranty!

In all of this, we do apologize to you if you really did receive an apparently faulty tire or if we were not as quick as you deserve in our messaging - our team does its best from start to finish to handle each and every case.

Please know that we're doing all we can to treat you fairly and figure out a solution to all of this!

We earnestly appreciate your kind words and can say that we'll keep doing all in our power to provide you with the best possible service and tires alike!

We do have many warehouses across the country and our shipping and logistics set-up is meant to ensure a 1-6 business day delivery time for each and every order.
If you are close to our warehouses, then naturally you can receive an order very quickly - but as you might expect, not every type of tire is available at every single warehouse!
Obviously we do apologize if we made some type of mistake in advising you beforehand or if indeed some kind of shipping issue occurred.
Please allow us to investigate and identify this situation so that we can find out want went wrong and make efforts to improve!

We're thrilled to have exceeded your expectations! It's fantastic to hear that the tires arrived quickly and that you're pleased with our price. If you have any more tire needs or queries, please do not hesitate to contact us. Safe travels, and thank you for selecting Priority Tire!

We're quite saddened to see your review; we acknowledge the faults you imply however, while still maintaining that they are not representative of our usual business.

Namely, your (and some other recent orders) were negatively affected by an unlucky technical issue - some, not all, orders did not transfer correctly from one software suite to another, resulting in those orders not being automatically updated like usual. In practice this means that the orders did not receive the expected "shipping status" updates, which results in customers such as yourself likewise not being updated on the status of their order. That is certainly inconvenient and we do apologize that you were adversely affected - but please note that this is not the norm in any way, it's quite literally a new, unexpected development, a growing pain that can occur when any major technological and/or logistical change is being made.

Similarly, our enterprise is undertaking plenty of improvements behind the scenes, which does include customer service; from making adjustments to our methodology to simply increasing our employee count, we're doing all we can to adapt to the current challenges. The challenges are obvious and indeed what you dismissed - we are receiving record-breaking numbers of calls, emails and live chats. Our agents answer quite literally hundreds of calls every single day, not to mention emails and live chats on the website.

Finally, no, we do not bot/artificially inflate our reviews; we have more daily sales than we have total reviews on this platform, for example. The reviews you see are completely genuine, both the good and (few) bad.

All in all, we understand your frustration and do apologize once more, but we do ask you to understand that the issues you've experienced are neither due to deception nor lack of effort. We are confident that we'll come back from these recent failings and improve wholesale in all aspects.

Your feelings didn't mislead you, our customers and their satisfaction are our top priority!

We can confirm that we do not send out tires in boxes or similar packaging; naturally we do understand the pros and cons of this approach, but in our 20+ year operating history, this approach has not caused any notable issues with tire quality or safety!
With that said, we're always keeping track of new developments and issues alike; some Bias tires indeed are a bit more susceptible to their form being negatively affected due to this shipping method. If you can, do give us more information about your specific case so that it may be documented to help better our quality control and allow for improvements in the long term! Likewise if you do encounter issues with the tires themselves you can and should contact us!

You're welcome! We are thrilled that we made you and your husband happy! Thank you for trusting us!

New or old, our selection is there to provide useful and quality tires for all manner of vehicles! We do wish you happy motoring with the old-timer Jeep as well!

We are thrilled that you are happy about your ordering process! Looking forward to doing business with you again!

Thank you for your great review. We hope the tires live up to your expectations. Feel free to update us on the quality of your purchased tires once they are installed!