Please read reviews before attempting purchase. This is definitely a scam. I got charged twice and was never even given a code or anything. Tried to contact customer service and it was some random lady who picked up and hung up when I mentioned priority textbook. I emailed the customer service and was credited but I know this was not the case for many people. Buy from a credited site and read reviews!
I browsed the site for a textbook, and was urged to place the order quickly because there were only 7 copies left, so I ordered the text, being promised that there was a 3-5 day delivery turnaround. After a few day of not hearing back about the order, I eventually got a tracking number. But nothing ever got sent. When I inquired what the holdup was, I got a "No problem. We've cancelled your order, and it will be refunded." No problem for them, maybe, but I needed the text! No explanation until I demanded one. Oh... we only had one copy left and it was damaged. Have a pleasant day. Won't ever use this company again.
DO NOY BUY. They falsely advertise the regular edition and ship the international edition. Their website gives an error when you try to return, and they have no phone number. Open a dispute with your credit card company, get your money back that way, and don't bother with them.
I emailed them on order #******* and got a response from "Thomas" about how he'd let me know what happened to the order and to confirm that I never got it. That was 2 weeks ago. I've tried contacting him since, but to no avail. I ordered my book over a month ago. I payed $71.99 for a book I did not recieve. The whole company is fraudulent.
I purchased a book for Discrete Mathematics that never came. I contacted costumer support but never got a response. To this day it still says awaiting tracking number. I can't be more clear do not order anything form this site. It's a scam.
Book just arrived. It is the international version and not for use in the US. Seriously! If I had known I was ordering a book from MALAYSIA, I would NEVER have ordered it. This is a complete scam and website should be shut down. I doubt I can return it based on other reviewers and won't be able to sell it either. I am just going to set fire to it! What a joke!
I wish I had known Priority textbook was in Malaysia. Upon the order of my Rental textbook from Textbook Priority, I was issued a receipt and order information. After attempt to return it back, I (customer, buyer) was liable for ALL shipping fees; it costed more than the value of the book. Moral of the story is, I should've rent from Amazon.
My order was supposed to arrive over a month ago. I tried to reach out to customer service, but no response. I tried to leave a review on their website, but it was not published. Their reviews are likely fake. Do not waste your money.
The purchase was immediately flagged by bank. Can't believe I didn't check to see if it was legit. I believe they try to make you pay through paypal so you can't cancel your transaction.
I ordered a textbook for $80 and it said it was shipped, I was waiting for it and contacted customer service but they never helped me. A week later I received an order that my book was refunded (without me doing that) and no other help.
I purchased a book from here and they ended up sending me the wrong book. It took over a week to come as well. I requested a refund and they said I can return it for a refund as long as I ship it back to them (they are located in Malaysia, so shipping would cost as much as a new book). I would give them a 0/5 if I could. STAY AWAY!
They are horrible only international books. I ordered a book they sent me an international version which I couldn't use. I tried to send back and the customer is responsible I was being charged $130 to send back ridiculous now I'm stuck with the book. Dont
They provide international editions of textbooks. They lead you to believe that they provide both by showing you the cover of the US edition - you think you are ordering US edition, but it is not obvious they will not send you the US edition, nor do they give you a chance.
I did not receive both books. No evidence of second one being sent so I canceled. All of a sudden it appears at my front step making me wonder when they sent it. The books and business is from Malaysia. So good luck everyone. They have too many deceptive practices
Also, no one will buy back and international division.
I wished I had seen this site regarding others reviews on Priority Textbooks. I placed a order for a chemistry book and still to this date have not received it. I have emailed them (x5) to be exact to inform them I have not received book and cancel order. I placed a claim into PayPal hoping this gets resolved and I can get a refund. So today I placed a order into Amazon (should of done in the first place) and it will be here in 2 days. I hope others will research this so called company before purchasing.
They flat out sent me a book that I cannot use. I needed the standard book, which was in the first picture of the item I purchased. It turns out there was another picture of the book but only with SI units, and that is the book I got. I was specifically told I cannot use this book, and I didnt think I was buying it because of the picture, but this is the one I got. Customer service was useless. Now I'm out money, and I even paid extra for expedited shipping. Very annoyed, will never buy from again.
I bought a book that I needed for a 5-week course and bought expedited shipping (since I needed it fast), and they "insured" that the book was going to be delivered in 2-4 days. That did not happen! I got the book 1,5 week after I bought it. I talked to the customer service and they were not helpful at all. They where just "waiting for Fedex to reply to them". I did not receive any compensation for the shipping and I got the wrong edition of the book as well!
Beside that, they buy their textbooks from textbookrush.com, really clever of them to put their invoice in my order. I paid $63 dollar for the book and they only plaid $36. Stay away from prioritytextbook.com!
Btw, you have to pay in order to return the book..
This company said that it was the exact textbook ISBN that I needed for my class. It was not. And when I initaited the return I have to send it to MALAYSIA?!?! Are you kidding me. Do NOT even THINK about ordering a textbook from them. It won't be the right one and good luck getting your money back. A bunch of scammers/liars!
I ordered from here and couldn't believe I was getting a book for $68 that normally cost $245. I submitted my order and received an invoice with the book's ISBN that I was ordering. Book arrived within the week. BUT, it was not the book I ordered. It was an international book. It had a different ISBN, different cover, and the pages were numbered differently. It was a headache for the first week. I tried to return it.
The return address was to Malaysia. Costing me $95 in shipping. I contacted textbooks once again, and they sent me a new address to send it to in Texas. Two days went by and i hadn't sent it out. I got an angry email from the company that I needed to ship it out.
Long story short, they wanted me to send it to another customer. I find this very odd.
PriorityTextBook uses fishing and deceptive marketing strategies to sell you the book you are looking for at a much cheaper price comparing to Amazon; but instead, it ships you a different book, the global version, at a price much higher than Amazon.
I asked them to email me the return shipping label so I can ship the book back to them, I got no response from them for over a month.
They sent the wrong book - not the correct book. Incorrect ISBN, picture does not match what was shown on the website. WRONG WRONG WRONG. It was a used Amazon rental too. When I initiated the return, I was told I needed to pay for the return to Malaysia and then they insulted me by sending why international versions are the same. They are not. What they are doing is showing teh North American version, ISBN and then they send you the wrong one or the international version. Knowing that you will not pay for international shipping back to Malyasia. Go to Amazon and rent the book you need. Easy return if needed and you will get the correct book. Dishonest and misleading
Overview
Priority Textbook has a rating of 1.4 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Priority Textbook most frequently mention customer service, global edition and return shipping. Priority Textbook ranks 102nd among Textbooks sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Textbooks Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members