Princess AutoReviews 49

BOY DO I HAVE A COMPLAINT, GENESIS 20 V SAWZALL 149.99 SKU *******. SUDBURY LOCATION ON LASALLE WEBSITE SHOWS 3 IN STOCK. I DROVE 3 HOURS FROM SAULT STE MARIE TO SUDBURY, SPEND 1 HOURS, 1 MANAGER AND 3 EMPLOYEES AND CANT FIND ANY IN STOCK. I COULD SEE IF COMPUTER SAYS 1, MOST LIKELY 0, BUT 3 IN STOCK. CANT FIND 1, MANAGER PHIL SAID THEY WERE PROBABLY STOLEN. 3 STOLEN THAT'S CRAZY. NO SECURITY MEASURE AT DOORS. I DROVE 3 HOURS THERE AND NOW IM DRIVING 3 HOURS BACK HOME FOR NOTHING. THE FIRSTS 2 EMPLOYEES WERE, IGNORANT, THEY COULD NOT BE BOTHERED, I ASK FOR THERE NAMES SO I COULD FILE A REPORT, THEY SAID NONE OF YOUR BUSINESS. LOOK AT THE SECURITY CAMERA AT AROUND 1PM TO SEE WHO THEY ARE. I ASKED FOR A MANAGER SOMEONE NAMED PHIL SHOWED UP, HE WOULDN'T GIVE ME THE NAMES OF THE FIRST 2 EMPLOYEES, THEN ANOTHER NICE GUY CAME OVER TO HELP. I ASKED FOR HIS NAME HE SAID IT WAS ZACK. HE WAS A GOOD GUY, WHY WOULD HE GIVE ME HIS NAME ZACK AND THE OTHER 2 SAID MIND YOUR OWN BUSINESS. I CANT BELIEVE 6 HOURS OF DRIVING FOR WHEN YOUR WEBSITE SAID 3 IN STOCK. WHAT ARE YOU GOING TO DO ABOUT MY WASTE OF TIME AND MONEY.? WHAT ARE YOU GOING TO DO ABOUT THE FIRST 3 ASH OLES... WILL BE FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU, AND CONSUMER AND AFFAIRS, AND GOOGLE REVIEW. TONY B.

You get a recording when you call.
It says "look it up on line"
If you want to talk to someone about available items, the recording says" get the item # on line".
Click, no sale!

I purchased a Gorilla cart that was supposed to arrive three days late. When I called the delivery company, they had lost it (Purolator). I called Princess Auto (Ethan) and he could not have been more helpful and PATIENT! He called the delivery company for me, called me back, waited for a very long time for me to gather all the necessary info. (I was at work and away from my credit card info.) re-ordered the cart for me, gave me an added discount, waved the shipping fee and thanked ME for my patience and understanding when it was the delivery agent's fault. 12 hours later, I just received a confirmation that the new cart is on its way with a different delivery company. It was a refreshing experience in this day and age of dealing with any company's customer service. Thank you Ethan!

We were excited about the option to order products online via PrincessAuto.com, and it was the most frustrating experience we've ever received for online ordering.

Ultimately, they cancelled the order without telling us after 3+ weeks of no communication/updates, and even after emailing them about our frustration with requiring ANY customer service, they were non-communicative. Even after phone calls, no one even knew how their systems worked, and couldn't tell us WHY someone would cancel the order 4 weeks after it was promised within 5 days.

Never again will I order online from PrincessAuto.com.

Location: Calgary, Alberta.

Lethbridge store or probably all princess store r selling gorilla wood glue thats been frozen! The store was aware of it and instead of pulling from shelf, they marked it sale item at $5.99!
Princess auto stores are a "junk" store

Price correction is extremely bad, many items do not match what is shown. Most do not realize it. Today a Hyundai plug was shown to be 6.99$ I asked the clerk is it on sale for less she looked it up nope it 9.99 I said your pricing is wrong. No response nothing. Be careful this is the forth item I have come across. Costco if price is wrong it red flags and a discount and a apology.
Guess which store MANAGER cares. Not princess.

First, online inventory showed product in stock, got there and staff couldnt find any of the 24 in inventory. Then drive 45 kms to another store and found product but was grossly misrepresented in the advertising. It was not capable of doing what was advertised and it did not come with all the accessories that were supposed to be included. Customer Service gave me the blow off with no explanation for the false advertising which is still used online today! Obviouslely this is intentional!

Bought a nice 15 hp engine at Princess in Ottawa. Bought a Comet torque converter, got it home and opened the box to discover it was partially assembled, parts and some hardware was missing. No other available at that store so I called the West end store. They assured me they had three in stock, all unopened. I went there and all three had been opened, likely refunded to other customers because they were greasy, dirty, missing some parts and one had a well used belt in the box. I got a refund for mine and the Manager then offered to sell me one at a discount if She and I could find enough parts to make one good unit! I told here to keep it. A call to the head office got a promise that a higher level team member would give me a call back right away. No call... no surprise there either. Very disappointed.

They don't even deserve a star rating.

Their service is complete trash at all locations. Went in the store to get something and literally all their floor people were rude. If they were dealing with a customer and you approached them to just ask where you could find something in the store, they'd snap at you in a harsh voice and tell you "I'm dealing with a customer right now". It's like if they all went to work without their morning coffee. And instead of them calling another branch for you, they give you the number of the location and tell you to call them yourself. Don't get me started. That was just as bad because someone picked up the phone and said they were going to check to see if they had what we were looking for and didn't come back so someone else picked up the phone and started looking for it for us and they didn't come back either and then a third person came and we just hung up and didn't bother to give any of Princess Autos locations our service.

Never going to Princess Auto again. Their customer service sucks.

I purchased a sale item online, and didn't receive my confirmation email initially, although I did get one at the time. I was concerned my order hadn't been placed, so I called customer service to see if it indeed go thru. They said, yes, everything was fine and supplied me withy order number. One day later, I receive another email saying they made a mistake, inventory is sold out your order is cancelled. And that's it. No attempt to rectify the issue. I called customer service again and they said the same thing. No inventory on that specific item, if you'd like to buy something else feel free. A reputable company will fix their mistakes, and at least offer a different model at the sale price, even if it's the better model. Princess Auto clearly could care less about their customers. I won't be shopping there any longer.

Last week l was in Princess Auto and was in need of a product. I was helped by Cassie (Spell) sorry and she was the most nicest employee l have had at this store. I was having a horrible day and overwhelmed. Cassie made my day! Thankyou kindly for your service.

Two days trying to order a dozen items ' on line' Painfully slow sales website poorly thought out horrible to use. I get pissed off and leave day later return to finish usually forget and Sale expires... Too much like the Cdn Government

My husband spent an hr in the store in Langford this morning. He was "helped" by three incompetent employees. One said the store had the product, a second said they didn't and a third said he would probably do best by ordering online. I have done a fair amount of online ordering but the Princess Auto site is not user friendly. It came up saying our store did not have the product. I thought there would by a warehouse that held all your products but if they do I can not figure out how to do it. Now I am on hold with your 1-800 number which repeats how easy it is to order by going to princessauto.com. We are both very disappointed in this store and hope to never enter it again.
Now i am trying to submit this review and evidently the system is unable to. Has this been a bad experience? YES!... BUT, i decided to phone the store manager, Terry Ziebart, and she made most of this better. Very friendly, professional and helpful. She made everything so easy by ordering the product for me from another store and we can pick it up at her store.

I bought a Compressor 14 month ago. I used it may be 3 or 4 times a month.
One morning I came into my shop and the motor of the compressor made a funny noise
And was very hot. So what is a compressor good for if it does not work anymore after such
A short time. My old compressor was 26 years old when the motor gave up. My grandson had the same problem, his was 12 month and 2 weeks old and died. I do not recommend any compressors from Princess Auto. They are garbage.

Worst experience i had with scarborough store waited 45 minutes to get something at last i left no help the service is really really bad. Never shop again at that store.

I order online kayak for advanced to make it sure after 2 weeks my order has been cancelled due to following reasons no longer available to ship im very upset please improved order online..

I ordered a set of trailer taillights online, and received an email a day or so later that the order was ready for pickup. Upon arrival I was asked to park in a numbered space, call the store and tell them I was here, which I did and I also clicked on the link the text that that had been sent to me... at that time there were four or five cars in the spaces. I waited, and waited, and waited. I asked a couple of employees, who didn't seem to know anything. Bottom line, I finally got the package 50 minutes after arrival. A totally disorganized mess of an operation.

Twice during 2021, I have requested a parts diagram for a PowerFist hydraulic cylinder without response. The cylinder has failed in spite of very little use and Princess Auto do not have a direct replacement. If I had a diagram I could attempt a repair myself.

Fix your website already surely you guys make enough money to be in top of things. What a pain guess amazon it is

B careful at Calgary North store. Don't know how to process gift card purchase without charging your credit card twice.
Sara and 2 cohorts insisted on the second charge and told me to call my credit card company. A return trip to try and get my money back after an hour on hold to talk to mastercard and Derinda and team leader Caitlin Swan insisted there was only one charge when they had 2 of their receipts in front of them. Told me to have mastercard charge it back. Customer service line is an entity separate of Princess Auto so calling is useless and store could care less about ripping customers off. They deserve to go the way of Zellers Eatons and may all the "helpful" people feel the way they treated me but tenfold. After several hours wasted on getting satisfaction and my MY money back no apology no attempt to keep a customer. Princess Auto you deserve to go down.