I ordered a set of trailer taillights online, and received an email a day or so later that the order was ready for pickup. Upon arrival I was asked to park in a numbered space, call the store and tell them I was here, which I did and I also clicked on the link the text that that had been sent to me... at that time there were four or five cars in the spaces. I waited, and waited, and waited. I asked a couple of employees, who didn't seem to know anything. Bottom line, I finally got the package 50 minutes after arrival. A totally disorganized mess of an operation.