Princess Auto

I picked a pair of 4.10/3.5 dolly tires advertised at $9.99 but at the cashier became something less than $40 bucks, I was dragged from my home 32 km tow way drive plus traffic. I called costumer service for the falls advertisement she hung up on me. I buy tires for motorcycle, bicycle and car that tire tax is included not that it should be applied after the price, I was offended for the behaviour of the cashier, the girl on costumer service and wasting my time.
Best regards
Siamak Tadayon

Bought a brand new engine, took four hours to drive to store, next day opened up box for what should have been a brand new propoint electric start engine and the unit I was given had been used heavily from signs of dirt and spark plug, along with dirty oil in crank case.

Tammy front store cashier needs a bath, she is rude and loud. I don't understand why this girl hasn't been told that if she's representing their store, appearance is important. Please do something about her. This is a great place to shop, the rest of the staff is amazing. If you have any questions call me *******984

I bought the $600+ cement mixer. Brought it back...junk.chinese junk. Bought a sprayer type bottle. Was on sale...again Junk! No more princess, I will NOT buy another product as the quality is horrendous!

I don't know is only this location or is all of their stores, every time I shop here l ended up paying more than I should cause of the price tag of the item is always cheaper than the cashier register,so I will always pay more than I should and sometimes by a lot. I caught them a few times but most of the time they scammed me so badly cause most of the times I was in a hurry and I didn't expect it happen so often! I am very very mad about this garbage place!

Why do you hire people that know next to nothing about most products you sell. Most of the time you will find them somewhere down one of the back isles on their phones. Once you track these useless entitled employees down, they will have no idea what you are looking for or what isle to go to. Typical responses, "I dunno, not sure, did you ask the front?. Gone are the days that you have to know things about your job but yet these people are all screaming for a living working wage close to $20 an hour when they aren't even worth minimum wage. This generation lacks 0 common sense and be careful because you might trigger them if you ask them for help or hurt their feelings if you don't know their sexual perferance and proper pronouns to use. Can't wait for robots to take over most duties at stores like this and hone depot, reno etc. The world is doomed.

I called up to ask about their 2 year return policy. Our home and everything in it was lost to the fires last summer and the manager, Josh, at the Kamloops branch looked up the things that we bought in the last year and even though they were burned in a fire, replaced them. It was above and beyond service and I will always shop there and recommend to others. Thank you.

I don't get how they can have anything under 3 stars here. I am so satisfied again with princess auto. That I wanted to leave a review hoping they see it. Thank you have been a customer since a kid when you where in the old hangers building in the corner. I returned an old power fist 3" vise that the cast had broke. Old ten plus years old im thinking. No receipt no 3" vise in store. Got a 4" vise that is around what I paid years ago. Thank you.

If you see that your store has items in stock online you may be surprised on a visit that there is none in the store. This has happened several times in the St. Hubert store because the shipping area is too small and your items can't be located.

I have attempted to order online twice and both cancelled for no real good reason. In a day of ordering and delivery being generally seamless, they had better get the stuff together soon.

Two days trying to order a dozen items ' on line' Painfully slow sales website poorly thought out horrible to use. I get pissed off and leave day later return to finish usually forget and Sale expires... Too much like the Cdn Government

I spent over half an hour at Princess auto. Their computer says they have 14 in stock. They couldn't find ONE! What a bunch of idiots. It's not that they are small. 20 Gallons! I gave up and left.

Ordered a AC unit July 10 2020. I checked the site daily for status with no new information other than "Not Shipped". 17 days later I received and email saying it was not in stock. I had sent them an email July 22 through their website asking about the status and if I there was a problem that I would change out this AC unit for another on that was just advertised in their new flyer. I never heard back.
Called the customer service and finally reached someone who basically stated that there is nothing they can do and they will not have any more AC units this year. Thank you Princess Auto!

Lethbridge store or probably all princess store r selling gorilla wood glue thats been frozen! The store was aware of it and instead of pulling from shelf, they marked it sale item at $5.99!
Princess auto stores are a "junk" store

I bought a Compressor 14 month ago. I used it may be 3 or 4 times a month.
One morning I came into my shop and the motor of the compressor made a funny noise
And was very hot. So what is a compressor good for if it does not work anymore after such
A short time. My old compressor was 26 years old when the motor gave up. My grandson had the same problem, his was 12 month and 2 weeks old and died. I do not recommend any compressors from Princess Auto. They are garbage.

Price correction is extremely bad, many items do not match what is shown. Most do not realize it. Today a Hyundai plug was shown to be 6.99$ I asked the clerk is it on sale for less she looked it up nope it 9.99 I said your pricing is wrong. No response nothing. Be careful this is the forth item I have come across. Costco if price is wrong it red flags and a discount and a apology.
Guess which store MANAGER cares. Not princess.

I purchased a Gorilla cart that was supposed to arrive three days late. When I called the delivery company, they had lost it (Purolator). I called Princess Auto (Ethan) and he could not have been more helpful and PATIENT! He called the delivery company for me, called me back, waited for a very long time for me to gather all the necessary info. (I was at work and away from my credit card info.) re-ordered the cart for me, gave me an added discount, waved the shipping fee and thanked ME for my patience and understanding when it was the delivery agent's fault. 12 hours later, I just received a confirmation that the new cart is on its way with a different delivery company. It was a refreshing experience in this day and age of dealing with any company's customer service. Thank you Ethan!