Princess Auto

They don't even deserve a star rating.

Their service is complete trash at all locations. Went in the store to get something and literally all their floor people were rude. If they were dealing with a customer and you approached them to just ask where you could find something in the store, they'd snap at you in a harsh voice and tell you "I'm dealing with a customer right now". It's like if they all went to work without their morning coffee. And instead of them calling another branch for you, they give you the number of the location and tell you to call them yourself. Don't get me started. That was just as bad because someone picked up the phone and said they were going to check to see if they had what we were looking for and didn't come back so someone else picked up the phone and started looking for it for us and they didn't come back either and then a third person came and we just hung up and didn't bother to give any of Princess Autos locations our service.

Never going to Princess Auto again. Their customer service sucks.

Worst experience i had with scarborough store waited 45 minutes to get something at last i left no help the service is really really bad. Never shop again at that store.

My husband spent an hr in the store in Langford this morning. He was "helped" by three incompetent employees. One said the store had the product, a second said they didn't and a third said he would probably do best by ordering online. I have done a fair amount of online ordering but the Princess Auto site is not user friendly. It came up saying our store did not have the product. I thought there would by a warehouse that held all your products but if they do I can not figure out how to do it. Now I am on hold with your 1-800 number which repeats how easy it is to order by going to princessauto.com. We are both very disappointed in this store and hope to never enter it again.
Now i am trying to submit this review and evidently the system is unable to. Has this been a bad experience? YES!... BUT, i decided to phone the store manager, Terry Ziebart, and she made most of this better. Very friendly, professional and helpful. She made everything so easy by ordering the product for me from another store and we can pick it up at her store.

I was not pleased by the state of the store, very gross smell and did not even have the right size of tire.

A Prince Auto customer since the 70's, I've always had 5 stars service from Panet Road HQ.
This past year I've purchased large ticket items from Princes Auto Portage Avenue. Unfortunately Mary (Customer Service Portage) is never able to find my purchase history. Her answer is call our 800 customer service number. Thanks Mary! Instead I drove to Princes Auto HQ Panet Road and each time they were able to look up and find my purchase history in less than a minute. Excellent friendly customer service. Likewise when I needed a 12v automotive battery, Mary (Customer Service Portage) alway said her computer has no record of my 12v automotive battery. All I wanted was the $10 core credit so I could buy a new battery. Again 3 times MARY said NO and Prince Auto HQ Panet Road said YES. Are you seeing a pattern yet?

I'm 65, gas is expensive and driving an hour to HQ Panet Road is a waste of time and money, but in the end, after dealing with Mary (Customer Service Portage) I will never spend a nickel at Prince Auto Portage Ave.
I met with both store managers and asked why Mary's computer (Customer Service Portage) is having problems with my purchase history?

Maybe it's a network glitch, but why would I risk purchasing anything from Prince Auto Portage if they have no records of my Hobart welder, compressors, power washer and all my past purchases.

5 STARS TO HYDEE Customer Service Panet Road for fast friendly customer service!

Fix your website already surely you guys make enough money to be in top of things. What a pain guess amazon it is

BOY DO I HAVE A COMPLAINT, GENESIS 20 V SAWZALL 149.99 SKU *******. SUDBURY LOCATION ON LASALLE WEBSITE SHOWS 3 IN STOCK. I DROVE 3 HOURS FROM SAULT STE MARIE TO SUDBURY, SPEND 1 HOURS, 1 MANAGER AND 3 EMPLOYEES AND CANT FIND ANY IN STOCK. I COULD SEE IF COMPUTER SAYS 1, MOST LIKELY 0, BUT 3 IN STOCK. CANT FIND 1, MANAGER PHIL SAID THEY WERE PROBABLY STOLEN. 3 STOLEN THAT'S CRAZY. NO SECURITY MEASURE AT DOORS. I DROVE 3 HOURS THERE AND NOW IM DRIVING 3 HOURS BACK HOME FOR NOTHING. THE FIRSTS 2 EMPLOYEES WERE, IGNORANT, THEY COULD NOT BE BOTHERED, I ASK FOR THERE NAMES SO I COULD FILE A REPORT, THEY SAID NONE OF YOUR BUSINESS. LOOK AT THE SECURITY CAMERA AT AROUND 1PM TO SEE WHO THEY ARE. I ASKED FOR A MANAGER SOMEONE NAMED PHIL SHOWED UP, HE WOULDN'T GIVE ME THE NAMES OF THE FIRST 2 EMPLOYEES, THEN ANOTHER NICE GUY CAME OVER TO HELP. I ASKED FOR HIS NAME HE SAID IT WAS ZACK. HE WAS A GOOD GUY, WHY WOULD HE GIVE ME HIS NAME ZACK AND THE OTHER 2 SAID MIND YOUR OWN BUSINESS. I CANT BELIEVE 6 HOURS OF DRIVING FOR WHEN YOUR WEBSITE SAID 3 IN STOCK. WHAT ARE YOU GOING TO DO ABOUT MY WASTE OF TIME AND MONEY.? WHAT ARE YOU GOING TO DO ABOUT THE FIRST 3 ASH OLES... WILL BE FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU, AND CONSUMER AND AFFAIRS, AND GOOGLE REVIEW. TONY B.

J'ai appelé à 3 reprises aux services clientèle et j'ai parlé la dernière fois à Cornilia II était très impolie très arrogante pour quelqu'un qui travaille au service clientèle et j'ai toujours pas eu mon remboursement internet de 45$ sans compter les nombreux messages e-mail que j'ai envoyé sans réponse.