Nancy E.

B careful at Calgary North store. Don't know how to process gift card purchase without charging your credit card twice.
Sara and 2 cohorts insisted on the second charge and told me to call my credit card company. A return trip to try and get my money back after an hour on hold to talk to mastercard and Derinda and team leader Caitlin Swan insisted there was only one charge when they had 2 of their receipts in front of them. Told me to have mastercard charge it back. Customer service line is an entity separate of Princess Auto so calling is useless and store could care less about ripping customers off. They deserve to go the way of Zellers Eatons and may all the "helpful" people feel the way they treated me but tenfold. After several hours wasted on getting satisfaction and my MY money back no apology no attempt to keep a customer. Princess Auto you deserve to go down.