Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Easy to find what I wanted and order. Site navigation was easy. Found what I wanted and was able to compare options quickly.
Easy to order and nice selection. Looking forward to receiving my order soon.
Received item and was exactly as described. Thank you and Merry Christmas!
Easy to navigate, constant email of order tracking. Prep makes it easy.
Can't wait for my son to open on Christmas Day. I received the order and tucked it away until the holidays.
Great love it they looked great thanks will order again in the future thank you
I have been very pleased with previous orders and this is my go to site for finding lesser known schools.
Easy shopping and delivery experience. No complaints there
This was a very easy app to use! It was delivered on time and the package was perfectly wrapped and my boyfriend loved the shirt!
Overall pretty good. Got my order in a week. Quality was good for the price. Just be aware the sweatshirts run a size small so order accordingly since it is all custom
I couldn't find when my item is expected to ship/arrive. Hoping to get it by Christmas and would've paid extra for shipping to get it by then. But it did arrive around Jan 1. Thanks
Good quality products. Pretty quick delivery. Like being able to shop for multiple college apparel in one place.
Childrens medium is significantly smaller than expected compared to most other brands
I attend a smaller university and we don't have a lot of options for merchandise directly through our school, but I've been able to find great gifts for my family and myself, and it's so customizable! Everything I've bought from this website has come on time and been great quality. I will definitely purchase again in the future.
It was easy to order although it took awhile to receive it and it still shows on the tracking order that it's still on the way
Ordering was easy. Item arrived in a very reasonable amount of time considering it was the holiday season.
I love the quality of the merchandise! It arrived in a timely fashion!
Good quality. Hoping to get order before Christmas. I recommend prep sportswear
I read all the positive reviews. Quality custom university football hoodie delivered. It really did exceed my expectations. Great value.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.