Company sent me incorrect produc. Totally messed up our trip as a result. Customer services couldn't care less. Offered to repay difference but no apology, no recognition of their incompetence, no acceptance of responsibility. I won't be purchasing anything from them again and nor should you.
I used a sim card for America from prepaid zero for my iPhone 5s which worked with the AT&T network. AT&T had good coverage during our trip, also outside of cities.
As I own a small business I was happy being able to check my email at times and use it for google maps navigation. Definitely worth the money, with my own provider vodafone I would have received a huge bill, prepaid is good for travelling.
The sim card I purchased for an Italian holiday did not arrive by the date I requested despite allowing more than 3 weeks. Not a good start. After inserting the sim it wouldn't work. After a number of e-mails back and forth with useless suggestions e.g. insert it into another device which I didn't have, I was advised to post the sim card back. The card was lost in the Italian mail system (allegedly) and despite acknowledgement that the sim card was never activated or used, Prepaidzero refused any refund, partial or otherwise, without the physical sim card. I would not touch them again and have advised 2 friends who have since travelled to avoid them and buy a local sim.
I travel a lot for my business, and this is what can I say about the sim cards for Italy and the US that I recently used:
-Easy setup, comes with a few instructions on how to start.
-Good signal and continuing service.
-Fast replies to my questions.
Overall I had a good experience with the sim cards.
Be carefull, I thought I bought a T-mobile card at Prepaydzero. When I was in the USA, I had less than half of my journey coverage! Prepaidzero now says I accepted their conditions, so no guarantee at all. I'm very disappointed!
Bad service
The offered coverage from the provider T-Mobile USA can be found on this link:
http://www.t-mobile.com/coverage.html
We also have sim cards from AT&T which might had a better coverage for your trip.
See their coverage map here: http://www.att.com/maps/wireless-coverage.html
As Prepaidzero is a sim card reseller we have no influence on the network coverage, and therefor can't guarantee coverage from third parties. This is indeed stated in our terms and conditions. Which we advise to take a look at before ordering.
Purchased a 3 gb data plan for France. It's activated by sending a text message to a phone number, after which you receive a confirmation (in french though, but ok, it's a french sim card) worked fine for our trip in northern France.
Prepaidzero is absolutely terrible!
I've bought a chip card so that I would have Internet in the USA on my road trip and everywhere I went the speed sucked really hard. Been in 4 states and it was all the same. Sometimes the upload speed was so bad that I couldn't even send a simple email. If you have the possibility I'd strongly advice you to get something else.
We had two sim cards (Vodafone and Mini Euro) which overall had a good coverage and bandwith availability. You'll get a letter from them with the sim card and belonging instructions, so it's easy to get started.
The card arrived timely in Singapore and worked well in France and Belgium.
However, when I was attempting to top up, I had to give a UK address which I do not have as I was holidaying in Europe.
I ended up not having data for the last two days of my holiday.
I did not find such a service before, and found it to be a great value for our trip in Europe.
Internet service was available in all of Europe with the Europe sim card that we had. Excellent coverage and recommended.
Bought two cards with 30 day contract (including 1gb and 0.5gb data) for 30 day trip to Europe. Worked fine through Italy, Croatia and Greece but, after 14 days and careful use of data (350 and 75 mb), was told data deal was for only 14 days and I would have to top up the data. They say 14-day period is in there but I cannot find anything other than a 30 day deal in my order or the receipt. I have received an impertinent response from their support group, telling me I am confused. Bad form and not a good deal. Never again.
I bought a SIM card but never received it. Contacted the company but never got an answer. 2 weeks later got a message from my credit card provider that my card was tried to being used in Amsterdam.
I did a road trip in South-Africa. I was very glad that I could use the sim card. It is very easy to use. The reception was very good. I would definitely recommend buying this!
I bought a card for Italy. Got a UK number, which was OK. But, I could not call another UK number, altho I could call other numbers. Tried to call for support, no luck. Repeated emails went unanswered. A total waste of my money, since I needed to call or text another UK number. I would never do business with them again.
Dear Patty,
Calling UK numbers should be working fine. Such issues can also be related to the receiving end user and need to be checked at on a case by case base.
Our apologies if this wasn't investigated in a proper manner.
I asked for a sim card for Paris France. I asked for instructions in English. So they gave me a UK phone number. Then my buddy there in Paris couldn't call me without incurring extra charges. And my calls to him cost. 25 EU per minute, which is too high.
Used a T-Mobile + AT&T sim card from Prepaidzero during my holiday.
Worked perfectly during the trip from the beginning. Will use them again for my next trip to the States!
I have bought a prepaid sim card for my trip un Australia and i cannot reach the support bu phone or email, i ask to be refund and i did not get answer from the support, i have sent 2 mails when i was un Australia and when i came back in France but still no answer, unbelievable!
I bought a prepaid sim card with 3gb of data for 45 EUR, and when i arrived in Sydney i got a text which said: Sorry that recharge was unsuccessful. Please contact ******* to speak to an agent and note that the maximum plans that can be applied to one account is 12.
I have to spend Time on phone with the local phone company Lebara to credit by myself data credit that were suppose to be credit in advance. I payed 32 EUR to credit 1 gb of data by myself.
This is not acceptable that prepaidzero support or the phone number support dors not answer.
When a service is not due we must be refund.
In my experience the sim card for "Mini-Europe" was:
-Easy to use (automatic activation)
-Fast internet browsing
-Good network coverage
Point of more attention is to accept other top up payment methods than just PayPal.
As we had to create a PayPal account to top up the sim card. Our experience with the US sim card from last year is the same as above.
Fast internet service in all countries we visited (France, Spain, Italy, Belgium, Germany)
I certainly recommend their 4G sim card for Europe, as many hotels and bars have complicated WiFi access or reach, this sim card helped us to look up things online without the hassle of finding a working WiFi spot.
Pretty much OK, only point of improvement is the coverage in national park regions. Might be difficult though, as placing cell masts could effect nature/environment in these areas.
Overview
PrepaidZero has a rating of 2.5 stars from 72 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PrepaidZero most frequently mention sim card, phone number and bad service. PrepaidZero ranks 4th among Phone Card sites.
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Thank you for your comment. After checking your case it seems that we indeed shipped an incorrect product. Our apologize for this. To further comment on your case: the product's data bundle was fully consumed by yourself and we could therefor only repay the difference between the products.